HelpWire User Reviews

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  • Name: Ashika M.
    Job Title: Owner
    Length of product use: Free Trial
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    A total user friendly free remote support software.

    Date: Mar 31 2024

    Summary: The experience is good, as it brings ease in the usage along with it being user-friendly.

    Positive: Help Wire is a free desktop support application for your PC, Mac, and Windows Desktop. his free desktop support application has great features like Key Remote-Control Tools at Hand that provide good customer support at any time anywhere supporting a total customer-oriented solution. These essentials include built-in support chat, file transfer, and multi-monitor support that provides a seamless experience.

    Negative: This desktop application has a hassle-free registration process that comes with a free account and ensures security for your session with industry-recognized authentication methods but it misses out on giving mobile support. The software also misses out on adding a session recording feature as well.

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  • Name: Anonymous (Verified)
    Job Title: Owner
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Honest review about HelpWire

    Edited: Mar 29 2024

    Summary: This is the best remote service organisation I have ever used it is very easy to use that even my little brother can also learnt it easily.

    Positive: I like the company remote control most because I have been using this for a month and I didn't face any problem the thing I like the most about the HelpWire is it's customer care services.

    Negative: There is nothing that i didn't like because nothing in the company is trash everything is useful.

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  • Name: Stanley G.
    Job Title: Content Strategist
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 10,000 - 19,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Intuitive Interface

    Date: Jun 25 2024

    Summary: In conclusion, the user interface on this product is absolutely fantastic edging out the minor issues which don't make a fuss but better if improved.

    Positive: HelpWire features a user-friendly interface that is easy to navigate and understand. Setting up remote sessions and managing connections is straightforward, even for users with limited technical expertise.

    Negative: On the other hand, while the interface works fine it however has selective criteria for upcoming updates and workspace.

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