HITS Description

HITS is an advanced cloud-enabled software solution for the automotive and tire industries, created by Andreoli & Associates. Tailored for independent professionals in tire and auto services, HITS offers functionalities such as scheduling appointments, managing inventory, handling accounting tasks, and overseeing labor management. This comprehensive solution consists of three distinct modules: HITS BPOS, which serves as the point of sale software for auto and tire services; HITS TireLink, an optional add-on for tire wholesale e-commerce; and HITS ServiceCAT, an additional package designed for generating parts and labor quotes. The integration of these modules allows businesses to streamline their operations effectively.

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Pricing

Free Trial:
Yes

Integrations

View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
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Company Details

Company:
Andreoli & Associates
Year Founded:
1985
Headquarters:
United States
Website:
www.hitstiresoftware.com

Media

Play Video HITS-New HITS-Inventory HITS-Profile HITS-Ticket HITS-Vendors
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Customer Support
Online Support
Business Hours

HITS Features and Options

Auto Repair Software

Billing & Invoicing
CRM
Digital Vehicle Inspections (DVI)
Inventory Management
Labor Rates
Maintenance Scheduling
Parts Management
Quotes / Estimates
Service History
VIN Lookup
Vehicle Tracking
Work Order Management

HITS Lists

HITS User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Manager
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    HITS® Shop Suite is a total game-changer. This platform was clearly built by people who know what it's like to run a shop. The support team is all U.S.-based (Huntersville, NC), and some of them have actually worked in shops like ours.

    Date: Jul 31 2025

    Summary: Better than I could have imagined. If you're looking for a fast, modern, and intuitive system backed by real industry experience, HITS® Shop Suite stands out as a reliable, no-nonsense solution that delivers the tools, support, and flexibility today’s tire, quick lube, and auto repair shops truly need to thrive. Their team treats you more like family than just a customer.

    Positive: Support team is located in the US, they are very responsive and knowledgeable. They return my calls/emails within an hour, sometimes within 5 minutes. Some of them have also worked in shops like mine so they understand what I am dealing with on a daily basis. They do NOT require a contract just a simple monthly subscription. They have an open AP which allows me to integrate with 3rd party vendors. They were able to convert all of my data from my previous system. Key Features I’m Using Daily:
    Centralized Customer & Vehicle History allows me to instantly access complete service records including declined work and services coming due which helps me personalize and streamline customer service.

    Appointment Scheduler & Bay Management keeps my shop running smoothly with better control of scheduling and workflow.

    Accurate Inventory Management provides REAL TIME stock tracking which means fewer mistakes and better inventory planning.

    Specific Tire vs. Wheel Lookups makes it easy to find exactly what I am searching for very quickly.

    Integrated Tire Ordering allows me to connect directly to my tire suppliers such as ATD, NTW, MST, TDGA, TireHub, USAF, and more. I can see their inventory in REAL TIME and place orders right in the POS.

    Service Packages or Canned Jobs allows me to have preloaded service templates for quick quotes and repairs.

    ServiceCAT® integrates with my parts suppliers in REAL TIME, has labor times which allows me to provide accurate estimates.

    LubeCAT instantly returns oil specs and capacities allowing me to provide fast, accurate oil changes.

    Texting & Emailing allows me to send updates, work approvals, and appointment reminders right from the system — keeps customers in the loop and increasing satisfaction.

    Reporting & Analytics allow me to generate detailed reports on anything and everything.

    Negative: I wish I would have found them sooner! I could have avoided the headaches and frustrations with my previous system.

    Read More...
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