Grapevine Description
Grapevine offers an array of essential features, such as round-the-clock access to highly skilled Australian call centre representatives, illuminating every aspect of your organization and instilling trust in both your employees and customers that their concerns are being addressed thoroughly. Available 24/7 throughout the entire year, our fully trained call centre operators provide direct communication and support. Your organization will benefit from continuous reporting, ensuring that reporters and businesses can access updates and actions at any time. We also implement an annual fixed pricing model tailored to the size of your organization, guaranteeing transparency in costs. In addition, businesses receive instant alerts regarding pressing issues, enabling prompt resolutions. Quarterly reports highlight critical areas of concern, while expert guidance is provided in accordance with your company's policies, ensuring that you always have the support you need to thrive.
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Resolver
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Deloitte Halo
Deloitte Halo is designed to be promoted to potential Whistleblowers, whether they are internal to an organization or part of a broader group of Eligible Whistleblowers. Our offering can be customized to align with the specific brand, culture, and operational scale of any organization, while clients also have the option to select a more straightforward, off-the-shelf version. By utilizing Deloitte Halo, Whistleblowers and Eligible Recipients receive guidance and support throughout the disclosure process, with the ability to independently check updates on their submitted cases at any time. Furthermore, Halo has been enhanced to incorporate a complaints module, enabling users to receive, manage, and resolve complaints from their entire customer base effectively. Additionally, we have introduced a registers module, which facilitates the tracking of various items such as gifts, conflicts of interest, and accidents, all seamlessly integrated within the platform. This comprehensive approach ensures that organizations can maintain transparency and accountability while fostering a safe environment for disclosures and complaints.
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Your Call
Organizations that implement external whistleblowing hotlines significantly improve their chances of uncovering fraud through anonymous tips, leading to faster detection and a reduction in costs by as much as 50%, according to ACFE 2016. Recognizing that each organization has unique needs, we invest the effort to fully comprehend your specific requirements, ensuring you receive comprehensive support to establish and sustain an effective whistleblowing program. Our online tools have been specifically designed for Whistleblower Protection Officers, facilitating greater efficiency and effectiveness in their roles. All resources are consolidated within a single, centralized platform, enabling enhanced oversight, streamlined management of disclosures, improved documentation, and detailed reporting and benchmarking capabilities. Individuals who report concerns through Your Call are assured that their voices are heard, their opinions valued, and their identities safeguarded. Our team of trained Officers not only possesses the necessary experience but also exhibits emotional intelligence, allowing them to handle sensitive issues with care. We are committed to fostering a supportive service that cultivates a welcoming and trusting atmosphere for those who decide to come forward and share their experiences. By prioritizing a human-centered approach, we strive to encourage more individuals to speak out against wrongdoing.
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Integrations
No Integrations at this time
Company Details
Company:
Grapevine
Year Founded:
2001
Headquarters:
Australiia
Website:
www.whistleblowerhotline.com.au
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Customer Support
Business Hours
Online Support
Grapevine Features and Options
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