Grandstream Wave Description

Grandstream Wave is a complimentary softphone application that enables users to initiate and receive voice calls via up to six different business or residential SIP accounts on any Android device, no matter where they are in the world. It is compatible with a range of codecs such as G.711µ/a, G.722 (HD audio), G.726-32, G.729, GSM, iLBC, Opus, and Speex, ensuring high-quality communication. The app boasts robust security features, including SIP over TLS and encryption options with 128/256-bit SRTP. Users can participate in audio conferences with up to six participants and utilize 24 virtual BLF keys, making it ideal for team collaboration. It supports the management of six SIP accounts and offers seamless integration with mobile devices, incorporating features like contact lists, call history, and customizable ringtones. Furthermore, it includes advanced enterprise capabilities such as IP PBX integration, BLF, call transfer and pickup, call recording via UCM, and LDAP support. Users can benefit from automatic call forwarding that adjusts based on time and geographic rules, enhancing flexibility. The app also fully integrates with Grandstream’s UCM-series of IP PBXs and allows users to effortlessly create QR codes for automatic provisioning. In addition, it facilitates voice channel switching among Bluetooth, earphones, speakerphones, and 3.5mm headsets, while also supporting two-way video calls using SIP and the H.264 video codec, making it a versatile communications tool. Overall, Grandstream Wave provides a comprehensive solution for both personal and professional communication needs.

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Pricing

Free Version:
Yes

Integrations

View Integrations

Reviews - 1 Verified Review

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design
support
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Company Details

Company:
Grandstream Networks
Headquarters:
United States
Website:
www.grandstream.com

Media

Grandstream Wave Screenshot 1
Grandstream Wave Screenshot 1 Grandstream Wave Screenshot 2
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Product Details

Platforms
iPhone App
iPad App
Android App

Grandstream Wave Features and Options

Softphone Application

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

Grandstream Wave User Reviews

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  • Name: Bob A.
    Job Title: President/CEO
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Absolutely no support!

    Date: Sep 30 2021

    Summary: NO SUPPORT - AT ALL!!!

    I have had an open trouble ticket with Grandstream for a serious bug for 1 year and 10 months!! I keep it updated. After a year of promising that their developers were looking into the issue they finally came clean and told me that they have no intention of doing any more work on the app.

    Positive: I have used GS Wave for over 3 years, Overall GS Wave is about as good as a softphone app can get. It behaves similarly to the native dialer app in any cell phone. It does have some issues that I note below.

    Overall however, it works brilliantly with external bluetooth systems. It has a good, intuitive user interface and generally is easy to use, provides great sound quality, etc.

    Negative: Unfortunately, the app has a serious and random bug that affects operation on some phones regardless of make/model or OS.

    For some unknown reason, on some smartphones, when the app is configured to register with an IPv4 address and the phone transitions from a WiFi connection to the mobile carrier network that has IPv4 and IPv6 addresses - the app will attempt to register with the PBX using the configured IPv4 address but will then only provide the PBX with IPv6 contact info which the PBX rightfully rejects.

    The only way around this that I have found is to setup a VPN on my phone to my company's network, exit the GS Wave app and then restart it. Then it registers correctly using the configured IPv4 address and provides only IPv4 contact info in the registration request which is accepted by the PBX.

    I find this bug particularly odd in that if the phone is operating on a WiFi network with both IPv4 and IPv6 addresses - the app always registers correctly using just the configured IPv4 info.

    The bug is random in that you can install the app on your cell phone and it will work perfectly - transitioning between WiFi and cell networks both having IPv4 and IPv6 addresses and it will properly register with just IPv4 info. However, if you make a change to the account settings - randomly the bug will be triggered and once triggered you can never fix it again! You can totally delete the app and reinstall it - the bug will persist. You can even move from one cellphone to another and the bug will persist. This is likely due to the back configs that are saved in the cloud. The problem is maddening because the GS Wave softphone is superior in so many ways to every other softphone available and yet - Grandstream will simply not look into fixing this bug!!

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