Graia Description

Graia stands as a cutting-edge platform that enhances customer interactions through AI, facilitating empathetic and intelligent dialogues across various channels such as voice, chat, and email. This innovative solution merges agentic AI with a comprehensive CCaaS (Contact Center as a Service) framework and engagement tools, all within a singular system that prioritizes human experience while maintaining high performance. Supporting more than 100 languages, the platform excels in real-time sentiment, intent, and context analysis, ensuring that customer interactions are both seamless and responsive; in addition, it offers insightful dashboards and analytics to monitor customer sentiment, identify trends, assess resolution times, and gauge CSAT enhancements. Moreover, Graia's modular architecture allows businesses to implement only the necessary components, while also providing robust enterprise security measures that comply with ISO-27001 and GDPR, alongside end-to-end encryption. With a global infrastructure boasting 99.99% uptime and data centers strategically located worldwide, the platform ensures reliability and accessibility. Furthermore, Graia effectively integrates AI automation for handling routine inquiries, while enabling human agents to tackle more intricate challenges, thereby creating a balanced and efficient customer service ecosystem.

Pricing

Pricing Starts At:
€49 per month

Integrations

No Integrations at this time

Reviews

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Company Details

Company:
Graia
Year Founded:
2019
Headquarters:
United Kingdom
Website:
www.graia.ai/

Media

Graia Screenshot 1
Recommended Products
Build Securely on AWS with Proven Frameworks Icon
Build Securely on AWS with Proven Frameworks

Lay a foundation for success with Tested Reference Architectures developed by Fortinet’s experts. Learn more in this white paper.

Moving to the cloud brings new challenges. How can you manage a larger attack surface while ensuring great network performance? Turn to Fortinet’s Tested Reference Architectures, blueprints for designing and securing cloud environments built by cybersecurity experts. Learn more and explore use cases in this white paper.
Download Now

Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
In Person
Customer Support
Business Hours
Online Support

Graia Features and Options

Graia Lists

Graia User Reviews

Write a Review
  • Previous
  • Next