Giva Description

Giva helps customers build happy relationships and increase loyalty and revenue. Giva makes any organization more reliable, flexible, scalable, and adaptable. Our dashboards and reports help you take steps to improve customer satisfaction and retention. Giva helps customers build lasting relationships and reduce costs while increasing productivity. All our modules are available in a single product bundle, which is perfect for 3-25 agents.

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Pricing

Pricing Starts At:
$29 per month
Pricing Information:
Team: $29 per month
Business: $39 per month
Professional: $69 per month
Free Trial:
Yes

Integrations

No Integrations at this time

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Giva
Year Founded:
1999
Headquarters:
United States
Website:
www.givainc.com
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Media

Play Video Creating a new case in Giva Root Cause Trends Report-Understand root causes to make systemic changes to reduce call volume and increase customer satisfaction Nature of Requests Trends Report-Mouse over anywhere on charts to obtain details on areas of concern. Drill down to the ticket level. Time to Open & Close Tickets Report-Measure elasped time to open and time to close tickets to measure agent productivity and performance Dashboard for realtime Metrics and Key Performace Indicators
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Product Details

Platforms
Web-Based
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Live Rep (24/7)
Online Support

Giva Features and Options

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management Software

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Change Management Software

Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management

Service Desk Software

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Giva User Reviews

Write a Review
  • Name: Joe G.
    Job Title: Customer Service Manager
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Excellent cloud customer service solution & it’s HIPAA compliant!

    Date: Apr 04 2019

    Summary: Affordable, easy to use, tech support is excellent, Giva keeps on adding new features all the time with new releases each month. We have increased productivity by say about 70%. Now issues remain open less time and as a result our client satisfaction has increased by at least 50%. Giva has all the features and more to compete with Zendesk and Freshdesk , but it has a much more affordable price!

    Positive: It’s great customer service software in the cloud. Easy to customize, set-up/administration is logical and simple, don’t have to be tech savvy to use the reports and dashboard. There are many excellent triggers and workflows available in Giva to automate tasks. We need to be HIPAA compliant and Giva has all the legal and security compliance reports. Giva allows us to be very well organized and has the impact of 1+1 =3 on our team. It also helps our clients become more organized and efficient as well. We have eliminated using an encrypted email service which is very time consuming.

    Negative: Hard to think of any now. We all like the product a lot!

    Read More...
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