Genesis Call Accounting Professional Description
Genesis Call Accounting is a web-based and client-based solution that provides complete Call Accounting & Traffic reporting, inventory management, Telecom Analytics, Company Directory and Fraud Detection. Genesis Call Accounting can be used as a hosted or on-premises solution.
Genesis has the right solution, no matter if you manage a small motel, a large corporation with many branches offices, or whether you need to allocate telephone charges, bill guests, clients, or projects, monitor telephone traffic, trace abuse and fraud, track sales and advertising activity, and be alerted to 911 calls.
Genesis offers Call Accounting solutions for any size business, industry, and application. Genesis will ensure that your telecom investments are maximized.
Genesis Call Accounting Professional Alternatives
Curtain LogTrace File Activity Monitoring
In the daily work environment, companies often need to authorize their employees to access and use sensitive company data. However, most companies lack visibility into how their employees are actually utilizing this data, and whether any misuse is occurring. At the same time, companies have to meet internal audit requirements and comply with various data security regulations and policies. This creates a need for the IT department to find ways to effectively monitor and record how employees are accessing and using the company’s data resources.
Curtain LogTrace provides enterprise-wide file activity monitoring. It tracks user actions: create, copy, move, delete, rename, print, open, close, save. Includes source/destination paths and disk type. Perfect for monitoring user file activities.
Key Features:
- File log (create & delete file)
- File log (copy & move file)
- File log (print & rename file)
- App log (save, open & close file)
- Support MySQL & MS SQL
- Watermark for printout
- Central administration
- Integration with Active Directory
- Uninstall password for client
- Password management
- Admin delegation
- Self protection for the software
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CallShaper
A Complete Call Center Package
CallShaper’s cloud-based software solution for call centers keeps things simple.
With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management.
CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time.
CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.
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BillingFinity
Effortlessly monitor, log, and detail the precise duration spent on calls while also identifying both the calling and receiving numbers. This system facilitates the management of high call volumes, which in turn reduces billing overhead and aids in detecting fraudulent calls. With the ability to track calls in real-time, you can swiftly and precisely analyze your telecommunications expenses. Additionally, the platform provides user-friendly graphs that illustrate call volume and trunk utilization, ensuring your telecom budget remains aligned with your financial goals. By managing your phone expenses effectively, you can boost productivity within your organization, eliminating uncertainty and maintaining control through the TeleFinity call accounting solution, which systematically records call numbers, duration, and frequency per employee. Furthermore, automated email reporting allows designated users to receive essential system insights, thereby lightening the load on system administrators, fostering a more efficient operational environment. This comprehensive approach not only enhances tracking capabilities but also empowers your team with the necessary tools to optimize communication costs.
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CallRail
CallRail provides complete visibility to marketers who rely on quality leads to measure their success. CallRail is committed to helping customers see the results of their digital marketing efforts. We see the potential in connecting data from chat, forms, and calls. This helps our customers achieve better outcomes.
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Pricing
Pricing Starts At:
$29/mo
Pricing Information:
Hosted Services start at $29/month.
On-Premises from $299.
(Pricing for organization, not per user cost.)
On-Premises from $299.
(Pricing for organization, not per user cost.)
Integrations
No Integrations at this time
Company Details
Company:
Genesis Systems
Year Founded:
1984
Headquarters:
Canada
Website:
www.buygenesis.com
Media
Genesis Call Accounting Most Popular Called Locations
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Product Details
Platforms
Windows
Linux
Web-Based
On-Premises
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Genesis Call Accounting Professional Features and Options
Call Accounting Software
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
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