Fusion My Business Description

Easily integrate retail, online, and payment solutions into your personalized website, enabling entrepreneurs to sell products and services at any time with minimal effort. Custom product offerings are designed for industries such as restaurants, retail, and beauty, allowing seamless order management from multiple channels on a single, intuitive platform. Fusion provides a robust set of tools including point of sale systems, payroll management, team coordination, and more, facilitating efficient business operations. Additionally, Fusion supports small businesses by offering accessible solutions for payment acceptance, inventory oversight, and sales tracking. With features that include invoicing capabilities and customer engagement tools, Fusion helps businesses thrive in a competitive landscape. This comprehensive approach ensures that every aspect of your business can be managed effectively and efficiently.

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Pricing

Pricing Starts At:
£15.99 per week

Integrations

No Integrations at this time

Reviews - 1 Verified Review

Total
ease
features
design
support
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Company Details

Company:
Fusion Kitchen
Year Founded:
2015
Headquarters:
United Kingdom
Website:
fusionmybusiness.com

Media

Fusion My Business Screenshot 1
Fusion My Business Screenshot 1 Fusion My Business Screenshot 2 Fusion My Business Screenshot 3 Fusion My Business Screenshot 4 Fusion My Business Screenshot 5
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Product Details

Platforms
Web-Based
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
Training Videos
Customer Support
Business Hours
Live Rep (24/7)
Online Support

Fusion My Business Features and Options

Point of Sale Software

Barcode Scanning
Commission Management
Cryptocurrency Support
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration

Retail Management Software

CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce

Fusion My Business Lists

Fusion My Business User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Owner
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    3 Months of Misleading Promises, Shifting Terms, and Poor Service – Avoid Fusion My Business

    Date: Jul 03 2025

    Summary: 👎 Conclusion

    As a small business owner, I urge caution with Fusion My Business Ltd. My experience has been marked by broken promises, misleading conduct, unprofessional communication, and intimidation over honest feedback. This is not the reliable partner any business deserves.

    Positive: Nothing positive I can describe. It is terrible company to deal with. Cloak and dagger operation. Very little transparency.

    Negative: Over the last three months, my experience with Fusion My Business Ltd has been one of the worst I’ve encountered as a small business owner. Below is a factual summary of events:

    ⸻

    📅 April 2025 – Cancellation Ignored
    • I formally cancelled their services on 8 April 2025 due to poor communication, delays, and service failures dating back to December 2024.
    • Despite this, Fusion continued billing me, ignoring repeated requests to stop charges and confirm cancellation.

    ⸻

    📅 May 2025 – Contradictory “Goodwill” Offers
    • In May, Fusion apologised for past failures and offered a 12-month free Premium plan plus a free POS device as a goodwill gesture to rebuild trust.
    • They confirmed this in writing multiple times, and stated the device was being dispatched.
    • Weeks later, I discovered the device had not even been ordered, contradicting their updates.

    ⸻

    📅 June 2025 – Shifting Terms and Threats
    • When the device finally arrived, Fusion demanded £599 for it, despite previously confirming it was free.
    • They downgraded the promised Premium plan to a Standard plan with unclear inclusions, despite written promises of Premium.
    • They refused to clarify plan features, post-12-month costs, or marketing database capabilities despite multiple direct questions.
    • During this period, I received late evening calls, contradictory emails, and unprofessional communication.

    ⸻

    ⚠️ Threats Over Honest Reviews
    • When I posted a factual review, Fusion implied legal action, attempting to intimidate me into removal. Under UK law, this is an unfair commercial practice if the review is factual and evidenced.

    ⸻

    🚨 Final Outcome

    After nearly 3 months of back-and-forth, Fusion:
    • Failed to honour their original commitments
    • Changed key terms repeatedly
    • Provided vague, evasive answers to simple business questions
    • Ignored the operational and time impact caused to my business

    I have now issued a final notice, and will escalate to Trading Standards, the Small Business Commissioner, and Small Claims Court for misrepresentation, wasted time, and operational impact.

    Read More...
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