FootPrints Description
Empower your service desk agents to focus on critical issues while FootPrints handles the routine tasks seamlessly. With features like email support and automated workflows for approvals and ticket assignments, you can trust that FootPrints operates efficiently without requiring constant oversight. Its rapid implementation, ready-to-use best-practice templates, adaptable licensing plans, and minimal hardware needs establish FootPrints as the preferred choice for service management. Elevate your service desk operations beyond the basics with straightforward integrations and a capacity to evolve as your organization expands. Additionally, FootPrints enables you to manage various functions such as project management, bug tracking, HR, and facilities all within a single application, streamlining your processes effectively. This comprehensive approach allows for enhanced collaboration and productivity across multiple departments.
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Roles-based access to tickets
- Email integration that creates and acknowledges tickets automatically.
- Features rich reporting tool and dynamic dashboards.
- Roles based Customer Portal
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- API's for integration with third party software.
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Pricing
Free Trial:
Yes
Integrations
Company Details
Company:
BMC Software
Year Founded:
1980
Headquarters:
United States
Website:
www.footprintsservicedesk.com/
Media
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Product Details
Platforms
Web-Based
Windows
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Live Rep (24/7)
Online Support
FootPrints Features and Options
ITSM Software
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
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