FleetUp Reviews

Summary: Great customer service, quick to respond to issues, which I have had very few.
The biggest one being the Off Duty status being thrown back in On Duty when the vehicle is parked, and the ignition is on.

Positive: Ease of install and use. Accuracy and the amount of information available.
The app is simple and easy to make adjustments.

Negative: The trip trail does not show stops.
The GPS thinks the vehicle is moving when parked. So, when in off duty mode, it will put the driver back on duty if the truck is left running. Must always use PC.

Summary: Overall, they are a great company and offer a good product at an affordable price. We will be using them on all our equipment.

Positive: Quick responses and great customer service. Friendly staff. The onboarding process is easy and user friendly.

Negative: No negatives. So far they have been able to address all issues in a timely manner.

Summary: Excellent experience.

Positive: The customer service is good.
The service you get with this product is excellent.

Negative: Everything.
I'm find all my trucks and best routes immediately.

Summary: My overall experience was excellent, I would definitely recommend using FleetUp to anyone looking to get into the trucking business.

Positive: The products are easy to use and setup and the online instructions were clear and easy to understand.

Negative: I have no dislikes about FleetUp all the products were easy to use and they arrived in a timely manner.

Summary: A fairly reliable service, the value for money seems adequate to me, there are some aspects that could be improved, but in general it seems acceptable to me.

Positive: -Accurate
-Fast response from support
-Reliable
-Customizable
-Easy to use
-Easy to set the first time

Negative: -Load of footage of dashcam is very low
-Sometimes you can't see inside of the truck

Summary: Overall, I like the product. Its ease of install and user friendly interface mean anybody can use it.

Positive: Easy to install. The web browser interface is easy to use, alerts are easy to set up and monitor. The mapping is accurate and the 10 second updates are good. The ability to share trip maps with non users is a plus.

Negative: The mobile app is a little clunky and the things you can do on it are limited. Some extra flexibility would be nice.

Summary: I am glad that we went with FleetUp over the other solutions we looked at. They are giving the same services for a fraction of the cost.

Positive: The software was very intuitive and the hardware install went quickly even across multiple vehicle types. I would recommend this to anyone looking to track fleet vehicles.

Negative: I have not found any cons yet with either the software or the hardware.

Summary: Love the units we have and will definitely be adding more to our small business. They work as advertised.

Positive: We purchased these units for our small time business to keep up with drivers and truck idling. We set up the parameters that we wanted that best works for us and these units work as they should. We’ve had no issues and plan to add a couple more in the near future.

Negative: Nothing comes to my mind other than my kids get caught up doing things they aren’t supposed to. My son used my truck to go to work one evening and skipped out on work and went to a friend’s house. The unit sent me a notification that the truck had been idling for an hour. When I looked up the location, I found my truck sitting at a friends house not at work. I sent him a message to tell him to cut the truck off he lied and said he was at work. Big mistake! Sent him his location and made him come home. That’s the only con is I found out my kid lies about where he goes.

Summary: I have used several other electronic logging devices, including AOBRDs and other ELD providers; FleetUp by far is the most user-friendly. The customer service representative assigned to my account is friendly, knowledgeable, quick to correct issues, and offer assistance. Through the ELD GPS and Camera AI systems, we have recovered stolen vehicles, including one while in transit - the video assisted in prosecution. Our SMS scores have dropped dramatically, and drivers are safer and more compliant with regulatory requirements. We can share vehicle location and route, including ETA, with 3rd party customers or with law enforcement as needed. We have reduced our idle time fuel waste and improved our preventative maintenance efforts with ECU codes alerts. The GEO Fence option allows proactive management of drivers, arrival/departure times, and unauthorized movements of vehicles. I'm very pleased with the results!

Positive: Most user-friendly ELD application. Excellent customer service. Innovative and adaptive engineering team. Drivers easily transition into logbook app. Logbook app includes driver alerts and warnings to assist with compliance, including pre-violation alerts. Driver coaching is simple and effective. DVIRs are simple and allow drivers to include photos to assist maintenance technicians. IFTA, Fleet management data, and reports are easy and accurate. Camera AI alerts drivers and management of dangerous or potentially concerning actions that improve driver safety.

Negative: Some minor accident events were missed by the Camera's AI, while doors being slammed will set off collision alert at times. Some devices did not work and needed to be replaced (part of Quality Assurance in manufacturing).

Summary: Very easy to use and good for peace of mind. I have expensive equipment that we don't transport home during a job and it's good know it's still where we left it. I can even see it moving on a trailer.

Positive: The app is easy to use, and their customer service is very helpful and responsive. I know where my equipment and vehicles are at all times.

Negative: I've had a couple devices that had issues and had to return them, but they were replaced easily.

Summary: Overall, the staff has been very helpful and informative. Once the hardware was installed, we have had no issues. The product has done everything we needed it to do for us.

Positive: I like the ease of use on the platform. It was easy to find a local mechanic to install all hardware. Information on the tracking software is easy to understand an adapt to our needs. This product supplies more tools than we need for our small fleet (of 8), but we are already finding more tools on the software useful.

Negative: Only complaint is that the hardware is listed as "self install," but it requires a certain amount of wiring knowledge my staff and I did not possess. Also, we have 4 brands of vehicles and each one is different.

Summary: Super, easy to use a must have for any size fleet. highly recommend purchasing and installing. Software easy to use and fully customizable.

Positive: Easy to use and configure, system gives real time locations, speed and direction. easy to install. Fast shipping once ordered and fully expandable, can't beat the pricing and the monthly rates. My entire fleet is on this system.
Any issues, customer support or tech support is Johnny on the spot.

Negative: I don't see any yet, still trying to figure out to get the engine code, odometer and engine hours from some of these units.

Summary: I have been with FleetUp for many years and we are highly satisfied, We have looked at other systems and nothing is as easy as this one.

Positive: When ever there is a problem they are on it ASAP. It is resolved in a few hours. We were one of their first customers.

Negative: NONE, Nothing left to say!