Fixably Description

Fixably is web-based repair management software that helps streamline the service workflow to save time and cost for every repair.

The average repair shop technician spends far too much time on administrative tasks, time that can be used to do more repairs and improve your customer's service experience.

We know this because we are service professionals and we built Fixably to automate all non-repair tasks.

- We help technicians manage repairs more efficiently so they can spend more time on technical tasks. Every technician gets the advantage of what we have learned from over a million repairs logged on Fixably.

- As a business owner, Fixably gives you performance and financial control. Benefit from automating 80% of process work and granular data management.

- Fixably ensures a hassle-free end-to-end customer experience that is the result of integrated customer communication.

Our updated Apple GSX API integration makes it the best platform for Apple Authorized Service Providers. The integration eliminates the need to switch between software while managing a repair. You can create repairs, order parts, find and read articles, or get clear instructions and assistance from the Fixably interface.

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Integrations

API:
Yes, Fixably has an API
View Integrations

Reviews - 3 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Fixably
Year Founded:
2015
Headquarters:
Finland
Website:
fixably.com
Update This Listing

Media

Play Video One view with all the details you need to manage a repair. Email or text your customers from within Fixably, or use the customer portal to provide a self-service option. A point of sale module designed for repair and service businesses. An intuitive inventory and stock module that is fully integrated with repair management. Seamless integration between all your systems means you can build reports on Fixably. Apple GSX API integration for Apple Authorized Service Providers.
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
Customer Support
Business Hours
Online Support

Fixably Features and Options

Repair Shop Software

Barcode Support
Billing & Invoicing
CRM
Intake Forms
Inventory Management
Parts Inventory Management
Point of Sale (POS)
Repair Tracking
Work Order Management

Work Order Software

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Order Management Software

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Point of Sale Software

Barcode Scanning
Commission Management
Cryptocurrency Support
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration

Fixably User Reviews

Write a Review
  • Name: Dominic T.
    Job Title: Senior Technician
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    An effective, intuitive and efficient all in one solution for our business.

    Date: Apr 06 2022

    Summary: Overall experience has been fantastic. What was advertised on the packet, has been delivered and more.

    Positive: The feature list is deep and well thought out. The Fixably team know their market and have developed a product that resolves 99% of the aches and pains of working in this sector.

    Our technicians are happy, the workflows are easy and efficient. Admin and Paperwork time is a quarter or less of what it used to be with other solutions.

    Repair tracking and insights are the best out of any solution we've tried.

    Performance and Stability has been impressive and incredibly reliable.

    The support team have been quick, responsive and more than happy to spend the time with their customer to find a resolution to any issues that pop up.

    Negative: There is limited documentation, which can lead to contacting support team for some simpler questions that could be avoided.

    The workflow does differ slightly to how most OCE/APAC AASP's run, however a couple moments getting familiar with the changes and it's not an issue.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Head of Service Operations
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: Administrator, Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Excellent for Apple after sales service

    Date: Mar 29 2022

    Summary: Overall, i can recommend this software. We have not found many in the same niche, in the market, but even without that, we don't feel the need to switch. Helps greatly to improve daily process, working with Apple after sales service.

    Positive: Great functionality and progressive software, gets frequent updates and can be customised for your needs. Very reliable.

    Negative: Some custom features / requests take too long to develop.

    Read More...
  • Name: Cole D.
    Job Title: Service Operations Manager
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    A great option for repair service providers

    Date: Jan 10 2022

    Summary: Fixably is a great solution for repair service providers across a number a different industries. The feedback from our teams indicates that they enjoy using Fixably on a day-to-day basis as it makes their workflow more efficient and allows them to spend more time working on repairs. The team at Fixably is great to collaborate with on new ideas or challenges and there's always a pipeline of new and exciting features being deployed.

    Positive: For high volume service locations, efficiently servicing customers is critically important. With direct integration with GSX, Fixably makes appointment queues, customer information and device details available at our fingertips. Our technicians are able to efficiently processes repairs without having to waste time transferring information between systems. Further automation since launch has further enhanced an already great system. The platform is incredibly stable with very limited disruptions. When technical issues do arise, support is quick and efficient.

    Negative: When we had our initial demos of Fixably, we may have misinterpreted that there may have been more flexibility in workflow. During our onboarding, it became apparent that there was less flexibility than anticipated in the standard installation. This hasn’t been an issue for us as Fixably is generally receptive to feature requests and the customer support is very good.

    Read More...
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