Facebook Messenger Description

Transform your dialogue into customer loyalty through Messenger. By utilizing Messenger, you can streamline customer acquisition with a straightforward conversational approach, enabling users to engage where they already spend their time. Establishing a presence on Messenger allows potential customers to explore your offerings and make purchases directly within the chat. Crafting a unique experience on this platform can increase visibility for your business, products, or services to a wider audience. Whether you’re introducing a new item or enhancing brand awareness, engaging conversations foster significant connections with your audience. Incorporating Messenger into your customer service framework empowers clients to interact with your business on their own terms, effectively eliminating the frustration of hold times and multiple website tabs. Furthermore, the ongoing dialogue remains within Messenger, making it a convenient hub for inquiries and follow-up engagement. This approach not only enhances customer satisfaction but also nurtures long-term loyalty by keeping communication seamless and user-friendly.

Pricing

Free Version:
Yes

Integrations

API:
Yes, Facebook Messenger has an API

Reviews - 6 Verified Reviews

Total
ease
features
design
support

Company Details

Company:
Meta
Year Founded:
2004
Headquarters:
United States
Website:
www.facebook.com/business/marketing/messenger

Media

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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Customer Support
Online Support

Facebook Messenger Features and Options

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Team Chat Software

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Messaging Software

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Customer Communications Management Software

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Mobile Payment App

ACH Support
Contactless / NFC
Credit Card Support
Cryptocurrency Support
Debit Card Support
In-App Payments
In-Store Payments
Micropayments
P2P Payments
eCommerce Payments

Facebook Messenger User Reviews

Write a Review
  • Name: R-Jay O.
    Job Title: Messenger
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Messenger review

    Date: Feb 22 2025

    Summary: Super good over all. very nice and very good messenger. you can video chat here to your loved ones in other country and also you can use it to your school.

    Positive: I really really love to use this messenger because you can communicate to your love ones. Super good and very nice. My family in the house really loves using this messenger.

    Negative: What i don't like about this in messenger is if there's a bug.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Software Developer
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Facebook's Messaging app

    Date: Jun 10 2020

    Summary: Facebook Messenger is a standalone communications app from Facebook. It has a familiar interface and is great for being in touch with all your Facebook contacts.

    Positive: Text, video or voice call from one interface.
    Group chat feature.
    Chat heads feature for pinning chat to mobile's home page.
    Great mobile app - available on all major OS.
    Audio/Video Recording feature.
    Lots of stickers and emojis.

    Negative: Cannot attach or send files from mobile app.
    Too frequent updates use up lot of data bandwidth.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Business Analyst
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Messenger - Review

    Date: Jun 09 2020

    Summary: My experience with the messenger application is very smooth. The application provides decent audio and video calling features and can create groups of great capacity. The application sometimes tends to drain a lot of battery which is not very ideal. The calls also tend to drop but its quite rare.

    On an overall level, the messenger application is very good, the design definitely need a shoutout.

    Positive: (+) Easy to use and communicate with the help of the messenger.
    (+) The audio and video calling feature is really good.
    (+) Groups with a capacity of 250 can be set up.
    (+) Chatbot support is very good.
    (+) Stickers and gifs are supported.

    Negative: (-) Sometimes the messenger fails to alert the messages received.
    (-) The video quality in the calls is mostly good but sometimes it tends to drop.
    (-) One can always send a message on the Facebook app, it becomes redundant in such scenarios.
    (-) Takes a lot of battery.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Business Development
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Works Well

    Date: Jun 09 2020

    Summary: Works well for what it is. Makes it easy to communicate via messaging, phone and video chat. It makes it easier to view and sort your Facebook conversations.

    Positive: I like that you can connect with almost anyone on Facebook through this app, and that it makes it easier by opening Facebook conversations in this separate app. I like that you can call people or video chat.

    Negative: It sometimes makes it hard to find messages that come from someone you are not connected with on the app, and only find them if you manually look.

    Read More...
  • Name: Misty R.
    Job Title: Software Designer
    Length of product use: 2+ Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Facebook Messenger

    Date: May 26 2020

    Summary: Thanks to Facebook I am able to talk to friends and family everyday. I love that I can also use Facebook to send money easily as well.

    Positive: I'm a daily user of Facebook Messenger. I use this to keep up with friends and family and business associates. You can also send money super easily with Facebook Messenger.

    Negative: Facebook Messenger has nothing I have found to dislike. Without Facebook I don't know what I'd do to keep in touch with family and friends.

    Read More...
  • Name: Chet N.
    Job Title: CEO
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Love this messenger app

    Date: Apr 14 2020

    Summary: Overall it's a great way to communicate with business and others who you want to stay connected with.

    Positive: Definitely has made a lot of improvements over the last few years and I realized I use it everyday for work too.

    Negative: It used to be slightly complicated to use but it's better each update.

    Read More...
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