Enghouse Smart Interaction Recording Description
A comprehensive solution for multi-channel recording, quality oversight, and voice analytics, utilized by businesses globally, ensures compliance and enhances security while elevating service standards. By leveraging audio mining and speech-to-text capabilities alongside a sophisticated text indexing and search functionality, organizations can gain valuable customer insights. Smart Interaction Recording operates as a cloud-based, multi-tenant platform that empowers Telecom Operators to deliver a robust range of services. This enables operators to offer corporate clients compliant recording solutions tailored to industries like finance, insurance, and healthcare, ensuring they meet regulatory requirements while enhancing operational efficiency. Furthermore, this versatile platform supports continuous improvement in customer engagement and satisfaction.
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Pricing
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
Enghouse Networks
Year Founded:
1984
Headquarters:
Canada
Website:
enghousenetworks.com
Media
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Product Details
Platforms
Web-Based
Windows
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Live Rep (24/7)
Enghouse Smart Interaction Recording Features and Options
Call Recording Software
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
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