EdgeTier Description

EdgeTier empowers a new wave of customer engagement teams to achieve remarkable feats: significantly enhance operational efficiency, transform agents into high performers, and effortlessly unveil hidden insights. Elevate the customer experience and swiftly adapt to emerging trends and shifts as they unfold. Receive immediate notifications on critical changes within customer dialogues, allowing your team to focus on their primary goal—connecting with customers. Let advanced yet user-friendly AI take charge of organizing, categorizing, and streamlining each interaction. Continuously coach your team to boost their effectiveness with every conversation they handle. Move beyond sporadic evaluations and gain a comprehensive understanding of each team member’s performance across all their interactions consistently. This holistic approach ensures that your team remains at the forefront of customer engagement excellence.

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Integrations

API:
Yes, EdgeTier has an API
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Company Details

Company:
EdgeTier
Year Founded:
2015
Headquarters:
Ireland
Website:
www.edgetier.com

Media

EdgeTier Screenshot 1
EdgeTier Screenshot 1 EdgeTier Screenshot 2
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Product Details

Platforms
Web-Based
Types of Training
Live Training (Online)
Customer Support
Online Support

EdgeTier Features and Options

Customer Engagement Software

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Communications Management Software

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

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EdgeTier User Reviews

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