QEval
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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Google Cloud Speech-to-Text
An API powered by Google's AI technology allows you to accurately convert speech into text. You can accurately caption your content, provide a better user experience with products using voice commands, and gain insight from customer interactions to improve your service. Google's deep learning neural network algorithms are the most advanced in automatic speech recognition (ASR). Speech-to-Text allows for experimentation, creation, management, and customization of custom resources. You can deploy speech recognition wherever you need it, whether it's in the cloud using the API or on-premises using Speech-to-Text O-Prem. You can customize speech recognition to translate domain-specific terms or rare words. Automated conversion of spoken numbers into addresses, years and currencies. Our user interface makes it easy to experiment with your speech audio.
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Voicy
Voicy - Express yourself verbally, anytime, anywhere.
This complimentary speech-to-text Chrome extension enables you to transcribe your spoken words into text across any input area online. Voicy utilizes advanced AI technology to improve precision and automatically corrects punctuation and grammar.
Upon installation, a microphone icon will emerge whenever you select a text box on the web, allowing you to seamlessly dictate your messages directly into that field, enhancing your writing experience significantly. Not only does this feature simplify the process of capturing your thoughts, but it also promotes greater accessibility for users who prefer speaking over typing.
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Dictation.io
Harness the power of speech recognition to compose emails and documents directly in Google Chrome. With real-time dictation, your spoken words are accurately converted to text as you speak. You can effortlessly insert paragraphs, punctuation, and even emojis through simple voice commands. Dictation supports a variety of widely spoken languages, such as English, Español, Français, Italiano, and Português, among others. For example, you can command "New line" to create a new paragraph or say "Smiling Face" to add a :-) emoji. Utilizing Google Speech Recognition technology, Dictation transforms your voice into written text while keeping all transcribed content stored locally in your browser, ensuring privacy as no data is sent elsewhere. Explore the possibilities further, as Dictation empowers you to create written content solely by voice, eliminating the need for traditional input devices like keyboards or mice, making the writing process more fluid and accessible.
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