Document360 Reviews

Summary: We are pleased with the performance of Document360 knowledge base software the search feature is quite fast and returns article instantly

Positive: Document360 was quite easy to implement and ran smoothly with our existing system, both our helpdesk and IT team used Document360 for product documentation and internal employee information

Negative: Software meets our expectation and not seen any performance issues so far.

Summary: Document360 is a very innovative app to add a self-service knowledge base for customer service use. It helps us to reduce customer support efforts and ticketing. It supports many other integrations to make it more effective. We are enjoying this tool, it's great.

Positive: #1- Document360 is very easy to migrate from other services.
#2- Backup and Restore feature for an article.
#3- Can be integrated with Google Analytics, Intercom, Olark and Disqus
#4- Easy to add different styles and customization.

Negative: #1- Nothing to dislike about Document360 app, we are happy with it.

Summary: I am having a positive experience with Document360 and would recommend to others to try out with the free trial version and play around the features.

Positive: Clean Design, user friendly interface and easy to navigate. Search feature is powerful with enhanced SEO analytics. Customer service is quick to respond.

Negative: No Issued as of yet as we are just started using Document360.

Summary: Overall, Document360 is an all-rounder software for startups and organizations to help them in making professional-grade documents and knowledge base.

Positive: -It is very easy to use and doesn't require effort to create professional-looking documents.
-It can be seamlessly integrated with mobile phones.
-It has a robust UI that works lag-free.

Negative: -It doesn't have any voice-based AI assistant for help.
-It becomes very pricy to integrate a knowledge base.

Summary: Overall, Document360 has enabled us to stay organized in real-time as well as creating different self service knowledge base.

Positive: Document360 was easy to setup and I use it on a daily basis to search for relevant articles and documents from anywhere.

Negative: The pricing per user is highly expensive, i wish the vendor would offer discounts or lower the cost across all the tiers.

Summary: For content creation and use analytical feature for business operations Document 360 works best. Its simple interface and data security features with multiple channel integration helps the user to share their content easily. Slightly expensive but works at its best.

Positive: A nice platform of knowledge base tool. It provides specific network usage and valid IP integration helps in data security and safety. Its features like collaboration, decision tree helps other user to participate in the form.

Negative: Sometime sync issues in Google Analytics. Much better if support multiple language in the platform.

Summary: Document360 is a great knowledge base software which can be used to create a wiki, user-guide or more.

Positive: Easy to use
Knowledge base platform
Customization feature
Great search engine
Version control over documentation

Negative: Needs a more advanced editing tool with spell check and grammar check.
Needs better pricing especially for the startup plan.

Summary: If your customer support is facing too much burden with requests about basic FAQ stuff, you have probably not implemented a good knowledge base section. Try Document 360.

Positive: - Has a very intuitive drag and drop style interface.
- Not so overwhelming since it is particularly targeted at creating FAQs and knowledge bases.

Negative: - No major con since Document 360 keeps evolving over time.