Dispatch Science Integrations

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

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Discover the most advanced cloud-based software for managing orders and warehouses in the 3PL sector. Extensiv stands out as the premier provider of cloud-based warehouse management system (WMS) solutions tailored specifically for the distinct requirements of the 3PL warehousing industry. Acting as a central component of our clients' operations, our platform effectively converts traditional, error-ridden processes into streamlined services that prioritize customer satisfaction, enhance operational efficiency, and enable rapid growth. With an all-encompassing warehouse management system, we empower 3PLs to oversee inventory effortlessly, automate repetitive tasks, and provide complete transparency to their clientele. Having established itself as the trusted leader for over ten years, Extensiv manages billions in inventory and facilitates the processing of more than 1 million orders weekly across various customer systems, ensuring reliability and effectiveness in logistics. The commitment to innovation and excellence continues to position Extensiv as the go-to solution for businesses aiming to thrive in a competitive landscape.