Desk.Help Description

Effortless Help Desk Software! Deliver instant support to your customers with minimal effort. Set up a help desk and knowledge base in just minutes!

Our platform eliminates the hassle of traditional help desk setups, offering a user-friendly and intuitive experience - no technical expertise required.

Easily manage and update content to keep your customers informed. Organize FAQs, share vital documentation, define terms with a glossary, and provide guidance with videos. A centralized solution designed to streamline customer support!

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Pricing

Pricing Starts At:
Free
Free Version:
Yes

Integrations

View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
ReVerve Marketing
Year Founded:
2016
Headquarters:
United States
Website:
desk.help
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Media

Help Center

Help Center

Help Center Live Chat Documentation Builder Contacts (CRM)
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Webinars
Training Videos
Customer Support
Online Support

Desk.Help Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Desk.Help User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Owner
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Easy and practical

    Date: Dec 21 2024

    Summary: Nice software, does what it claims. It was easy to sign up and easy to setup. There are not a ton of options for automation, however, it's not really needed. You can manage your customer tickets with ease. Content creation and organization are easy.

    Positive: Simple interface and straightforward operation
    Very fast setup
    Responsive operation
    Works on mobile

    Negative: No AI features
    Nice help center template, I was able to customize colors and text but was not able to change to a different style

    Read More...
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