DCDial Reviews

Summary: I love the fact that they have so many different dial modes. We mostly use broadcast and preview campaigns but sometimes SMS and click campaigns also come in handy.

Positive: Very straightforward process.

Negative: Can't think of any. So far so good.

Summary: I'm continually impressed by DCDial's functionality. My favorite thing about their system is the answering machine detection feature. It makes the dialing process so much more efficient!

Positive: My partner and I were not sure if we need to implement a dialer in our company because we are a really small office. We decided to give it a try after they offered us some free credit. Now we've been using them for almost a year and we are more than satisfied with DCDial. I've loved DCDial ever since we had our initial demo with their team.

Negative: Can't see any cons so far! Recently, they launched a new payment processing page which made my life so much easier.

Summary: No complaints! Awesome app which has been easy to use and navigate through. So many features in which we still need to take advantage of!

Positive: Never regretted that I choose DCDial over other service providers when I decided to automate the workflows of our sales department. We managed to increase revenue as well as reduce the number of unproductive calls.

Negative: No issues yet and their customer service team always made sure everything went smoothly for us, especially when setting up.

Summary: DCDial is the best cloud collection services I've ever tried, I found all my needs in DCDial, Highly recommended!

Positive: DCDial is my go-to for all the customer outreach in our company. We communicate with clients on a day-to-day basis and the DCDial's solution enabled us to reach out to more clients in less time.

Negative: Design can be improved but the app is very powerful.

Summary: The overall experience has been great. Haze walked me through every step of the onboarding process and has been available when ever we need her!

Positive: I just wanted to say huge thanks to the whole DCDial team! You guys have been a pleasure to work with. I will continue to recommend DCDial to my colleagues in collection services.

Negative: No email functionality yet, but the team has informed me that this is in the works.

Summary: Switching from my other provider was a hard decision as we've used them for over 4 years. But in the end, I am happy we switched to DCDial because it saves us so much time and money.

Positive: The customer support team is super friendly and is always eager to help. When I have even minor concerns regarding anything or need some customization, DCDial team is always looking for ways to assist us.

Negative: It took us some time to switch from the old provider and learn a new system. Although we had to go through the onboarding process and make sure our agents understand the system, the ROI was awesome, and putting that much effort was 100% worth it!

Summary: When I started using DCDial, I was interested specifically in the SMS campaigns because we send appointment reminders to our clients daily. I was super excited when I learned about the additional functionality of their SMS campaigns, particularly including a payment link in the SMS. Our clients are extremely happy now because there is no need to call us every time they want to make a payment: now they can do that on their own whenever.

Positive: The product is super customer-oriented for the best pricing I have seen on the market. Offers many additional customized features for your SMS campaigns.

Negative: I am 100% satisfied with DCDial because I know that in case some issue arises, I will be immediately assisted by their highly professional team.

Summary: I've never heard of DCDial before actually trying it and, honestly, in the beginning, I was a bit skeptical about them. However, I am glad I gave them a chance because their app is AMAZING. Extremely user-friendly and easy to set up, has a lot of features that other big companies don't even offer + their team is ready to customize an app for you in case you have some special needs.

Positive: Scalable, easy to use, customizable. I love how easy it is to communicate with their team and how knowledgeable they are about their product.

Negative: I have been using them for quite a long time but there were no disadvantages for me.