D&B Credit Insights User Reviews
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
D&B Credit Insights Needs Work Date: Sep 29 2026
Summary: D&B generates impressions based on random data and in more cases than not, its incorrect. I like the theory behind it but the accuracy is way off.
Positive: i like when new alerts are sent to me. On paper, this is a good feature and D&B has good intentions.
Negative: Really difficult to understand what is triggering credit events.
Read More...D&B Credit Insights Company ResponseDate: Oct 05 2026
Your feedback is invaluable to us, Mark. We understand how important it is for alerts and credit events to be clear and easy to act on, and we hear you that the accuracy of the data driving those impressions hasn't met your expectations. If you'd like to share specific examples of data that appears incorrect, we'd encourage you to reach out to us at feedback-reviews@dnb.com so the right people can look into it directly. -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Insight gained, but painfully Date: Sep 29 2026
Summary: Overall the experience left us feeling like D&B has poor customer support (unless you're adding subscriptions) and questionable ethics.
Positive: Service provides additional visibility and direction on how to improve metrics. This can be valuable to get out of high risk zones.
Negative: 1) We paid for the service but it was never activated (we were unsure of how to use it
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2) Cancelling the subscription was extremely difficult. requested cancellation like 5 times and even received a notice that the service was cancelled only to be billed again.
3) Don't feel like there was any value at all to our company.D&B Credit Insights Company ResponseDate: Oct 05 2026
We are concerned to hear about your experience, and we understand how frustrating this must have been for your business. Issues with activation, repeated billing after cancellation, and feeling unheard by support are serious matters that we want to address directly. Please reach out to us at feedback-reviews@dnb.com with your account details so we can look into the billing and cancellation concerns. You can also contact us at (800) 234-3867. Your experience should not have unfolded this way, and we want to make sure this is properly reviewed. -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Total waste of money Date: Sep 29 2026
Summary: I paid for D&B's product assuming that I could glean some useful insight about my business and perhaps make some limited contributions to my credit profile with D&B (mainly informational). But was immediately prompted with an upsell and shortly realized that the thing I paid for was completely useless. Total bait & switch.
Positive: Very little to be honest. The website is pretty easy to navigate which is nice. Besides that, it's not great.
Negative: There are really very little benefits to the credit monitoring package. They don't show you enough information to be helpful or useable in any way. It's designed to be an upsell to their more expensive option. D&B is basically a pay-to-play scam.
Read More...D&B Credit Insights Company ResponseDate: Oct 05 2026
It's regrettable to hear that your experience with D&B Credit Insights did not meet your expectations, Alexander. We understand how frustrating it can be to feel that a product didn't deliver the value you were looking for, especially when you came in with specific goals around business credit visibility. We'd like to look into your concerns more closely. Please reach out to us at feedback-reviews@dnb.com so we can better understand what happened with your account and what options may be available to you.