Alternatives to Csmart Gen AI and AI/ML Platform

Csmart CX serves as a robust, AI-driven platform designed specifically for enhancing customer experiences within the telecom sector and other enterprises. This innovative solution integrates various customer interaction points across multiple channels, facilitating tailored omnichannel communication, self-service options, and proactive support to enhance customer satisfaction and foster loyalty. Adhering to the principles established by TM Forum, the platform provides actionable insights through features such as real-time data analysis, sentiment tracking, customer journey visualization, and Net Promoter Score (NPS) evaluation. By utilizing these insights, businesses can not only drive revenue growth and minimize customer churn but also transform each customer interaction into a valuable opportunity for expansion. This holistic approach positions companies to thrive in a competitive marketplace.

Csmart CVM is an innovative platform powered by artificial intelligence, designed to help telecom operators and businesses enhance customer lifetime value through personalized and data-driven engagement strategies. By utilizing AI and machine learning analytics, as well as generative AI, it analyzes customer behavior, anticipates their needs, and provides customized promotions, loyalty incentives, and content delivery through various channels such as WhatsApp, email, and SMS. The platform boasts several key features: - Engaging rewards and gamification strategies to improve customer retention. - Omnichannel marketing campaigns that offer personalized deals. - Behavioral intelligence that allows for effective predictive targeting. - Campaign precision achieved through insights driven by AI. - Configurable loyalty programs tailored to meet individual customer requirements. With its ability to seamlessly integrate with existing CRM and BSS systems, Csmart CVM reshapes marketing efforts into a powerful revenue-generating engine, thereby enhancing customer engagement, lowering churn rates, and fostering sustainable business growth. Furthermore, this transformation not only increases profitability but also ensures that businesses remain competitive in an ever-evolving market landscape.

Csmart Campaign is an innovative, AI-driven platform that operates in the cloud, allowing telecom companies and businesses to craft, automate, and implement precisely targeted marketing initiatives. It encompasses a wide range of functions, including customer acquisition, retention, upselling/cross-selling, and reducing churn, utilizing various omnichannel communication platforms such as mobile applications, WhatsApp, email, and SMS. Featuring an easy-to-use drag-and-drop interface for campaign design, advanced AI-based customer segmentation, and up-to-the-minute analytics, teams can efficiently roll out customized promotions on a large scale and adapt their strategies in real time. The platform is built for enterprise-scale performance and includes robust security measures to handle large volumes of data seamlessly. By facilitating deeper customer engagement, boosting conversion rates, and enhancing loyalty, Csmart Campaign significantly reduces the time needed to launch campaigns while maximizing marketing return on investment. Ultimately, it empowers businesses to navigate the complexities of modern marketing with agility and precision.

Csmart is an advanced, secure API gateway designed for telecom operators, MVNOs, MVNEs, and enterprises aiming to evolve into platform-oriented TechCos. It facilitates the effortless exposure, governance, and monetization of various network services—including messaging, location, voice/video, billing, and IoT—through APIs that align with TM-Forum standards. The platform offers detailed access control, real-time analytics on usage, and adaptable pricing structures, effectively turning network resources into profitable revenue streams. With its low-code onboarding process and multi-tenant framework, Csmart significantly reduces time-to-market while ensuring operations can scale efficiently. Additionally, the integration of AI-driven observability introduces features such as anomaly detection and self-healing, enhancing overall resilience and performance. By making network capabilities easily consumable, manageable, and profitable, Csmart empowers organizations to drive internal innovation and develop robust partner ecosystems, ultimately transforming their approach to service delivery.

Csmart Digital Marketplace is an AI-driven, cloud-native platform from Covalense Digital that empowers telecom operators and enterprises to rapidly deploy and monetize digital ecosystems. It facilitates omnichannel commerce and fast partner onboarding through easy-to-use, self-service storefronts, available as secure authenticated tenants or fully branded partner portals. The platform encompasses comprehensive features including revenue settlement, partner lifecycle management, dynamic product catalogs, bundled promotions, and real-time contract processing. Leveraging microservices architecture and open APIs, Csmart ensures highly secure and scalable deployments via Kubernetes and continuous integration/continuous delivery pipelines. Designed to support various business models—B2C, B2B, and B2B2X—it enables the sale of SaaS, IaaS, IoT solutions, devices, and vouchers seamlessly. Automation of billing, revenue settlements, and partner analytics helps enterprises optimize costs and enhance user personalization. Csmart accelerates global market reach while maximizing revenue streams. Its extensible integrations provide flexibility for evolving digital commerce demands.

Csmart Digital Self-Care provides telecom operators and service providers with a comprehensive, fully branded omnichannel self-service portal and mobile application. This innovative solution allows customers to effortlessly manage their plans, monitor their usage, pay their bills, submit and follow up on support tickets, and resolve common issues instantly. Powered by cloud-native design and TM Forum Open APIs, it boasts an intuitive user interface, AI-driven chatbots for immediate assistance, and tailored offers for users. Notable features include: A cohesive experience across mobile applications, websites, and call centers Transparency in usage and billing in real-time AI-enhanced chat and support for swift issue resolution A self-help knowledge base accompanied by guided diagnostics Dynamic personalization that includes cross-selling and upselling opportunities With its secure, scalable multi-tenant capabilities and real-time analytical insights, the platform effectively lowers support costs, enhances user satisfaction, and increases user engagement—all while strengthening brand loyalty and improving customer retention. This approach not only simplifies customer interactions but also fosters a more connected relationship between service providers and their clients.

Csmart CPQ is an advanced, cloud-based configure-price-quote solution enhanced by artificial intelligence, specifically designed for the telecommunications sector and complex enterprises. This innovative tool enables sales teams, partners, and clients to effortlessly configure sophisticated products, utilize flexible pricing strategies and discounts, and produce precise, professional quotes in just minutes. Featuring an intuitive user interface, real-time margin oversight, low-code workflows, and smooth integration with CRM and BSS systems, it guarantees impeccable configurations, shortens sales cycles, and improves quoting productivity. Among its key advantages are guided product bundling, streamlined approval processes, contract-ready quote generation, and AI-driven suggestions, all aimed at improving accuracy, compliance, and conversion rates. Whether dealing with connectivity plans, bundled services, or offerings across multiple regions, Csmart CPQ revolutionizes the quoting process into an efficient, trustworthy, and revenue-boosting endeavor. Additionally, its robust features provide a competitive edge in today’s fast-paced market, making it an indispensable tool for any sales organization.

Csmart Telco CRM is a versatile, cloud-based solution designed to assist telecommunications companies—such as MNOs, MVNOs, MVNEs, FTTx, and enterprise connectivity providers—in streamlining the entire customer journey. This platform consolidates customer information from the lead-to-bill process, automates various workflows including sales, CPQ, orders, and notifications, and leverages AI for efficient ticketing and assignment, leading to quicker issue resolution. Notable features include: - A comprehensive product catalogue that allows for flexible bundling - Detailed tracking of accounts, orders, and customer lifecycles - Tailored workflows along with real-time reporting capabilities - Automatic case assignments and approval processes - Multi-channel communication for notifications - Strategies for managing churn and implementing loyalty initiatives By adhering to TM Forum ODA standards and utilizing Open APIs, Csmart Telco CRM not only enhances sales performance but also reduces time to market, improves customer satisfaction, and strengthens customer retention, all while ensuring secure, role-based access for users. This comprehensive approach makes it a crucial tool for telecom operators aiming to elevate their service delivery and customer engagement.

Skyfora offers cutting-edge, AI-driven weather intelligence solutions that enable organizations to assess, forecast, and respond to severe weather events. Their platform features a diverse range of products, including an AI Weather Forecast engine that utilizes deep-learning algorithms to integrate extensive atmospheric data and industry-specific insights for enhanced operational efficiency. Additionally, they provide specialized Weather Instruments, such as lightweight weather sondes for upper-atmosphere measurements, as well as their Telecom GNSS Meteorology system, which converts existing telecom base-station GNSS receivers into robust networks that deliver sensor-grade weather data, significantly increasing observation data by up to 1000 times for improved forecasting accuracy. Skyfora focuses on a variety of industries, including wind and solar energy for better production and forecasting, telecommunications utilizing infrastructure for weather observation, insurance and risk management sectors, district heating systems, as well as marine and aviation industries, media outlets, and research organizations dedicated to weather services. This comprehensive approach positions Skyfora as a leader in weather intelligence innovation, helping clients adapt to the challenges posed by climate variability.

Csmart DRM is an advanced, cloud-based platform specifically created to assist telecom companies and digital service providers in optimizing their billing processes, reducing revenue loss, and speeding up the introduction of new offerings to the market. It features integrated billing solutions, immediate revenue tracking, adaptable pricing through an easily configurable product catalog, and comprehensive reconciliation to enhance monetization efforts and promote sustainable business development. Key Features & Benefits Convergent Billing: Manages both prepaid and postpaid services, usage-based fees, and one-time charges within a single invoicing system. Real-Time Insights: Provides valuable analytics and assurance for instant visibility into revenue streams. Flexible Product Catalog: Allows for quick adjustments to product and pricing structures, facilitating faster service rollouts. Automated Reconciliation: Incorporates settlement workflows that minimize revenue leakage and reduce the likelihood of human errors. Integrated Tax & Compliance: Streamlines complex billing processes and maintains adherence to regulatory requirements, ensuring seamless operations.

A software solution designed for fiber-optic network operators enables them to effectively plan, design, construct, and manage superior fiber-optic infrastructure. Join us to discover why thousands have opted for OSPInsight, a trusted name for over 25 years. Created by OSP Engineers, OSPInsight has gained the confidence of fiber-optic network operators for more than two decades, assisting them in the planning, designing, building, and operation of their telecom systems. IQGeo collaborates with telecom and utility network operators to implement comprehensive geospatial solutions that enhance both operational efficiency and teamwork. Typically, OSPInsight serves municipal, industrial, university, or government fiber networks with under 10,000 fiber route miles. This makes it a perfect choice for operators looking for an uncomplicated Software as a Service (SaaS) or on-premise solution that is user-friendly and quick to implement, equipped with predefined workflows as a standalone System of Record. In contrast, IQGeo caters to larger telecom and utility network operators that serve many subscribers over extensive metropolitan or regional territories, showcasing their capacity to handle more complex operational needs. The diverse range of solutions provided by both companies highlights their commitment to addressing the unique challenges faced by different types of fiber-optic network operators.

Ericsson's telecom charging and billing solutions are adaptable, business-oriented software platforms utilized by over 300 operators globally. These solutions currently support more than a billion customers worldwide, effectively catering to the diverse requirements of operators, service providers, and end-users. Covering all revenue streams, including B2C, B2B, and B2B2X, they empower organizations to optimize and secure revenue sources while capitalizing on emerging business opportunities within traditional telecom, digital services, 5G, and the Internet of Things. Furthermore, you will benefit from a unified platform that facilitates the management of all users and services, irrespective of the payment method or access type. Enhance the customer experience with robust data mediation that guarantees accurate data collection from the network. Additionally, the solutions offer a cloud-based, personalized, and contextual customer experience across various digital touchpoints, significantly improving user satisfaction and engagement.

ZIRA Group provides a comprehensive BSS platform that empowers telecom companies with advanced tools for managing customer relationships, orders, billing, and revenue. Featuring a cloud-native, modular approach, ZIRA's solutions allow businesses to scale operations quickly while maintaining full flexibility. The AI Telco Platform leverages predictive analytics for smarter decision-making, and the platform’s low-code functionality enables faster deployment with minimal IT reliance. With ZIRA, telecom companies can improve their customer service, reduce operational costs, and accelerate growth by enhancing their existing infrastructure.

Sympan.io, an all-in one platform for telcos, is a powerful tool. It is a solution which allows you to manage CVM campaigns, Loyalty programs, Gamification programs, Next Best Offers and Permission Marketing campaigns through a single interface. It is a flexible and cost-effective solution that allows MNOs to go-to market faster.

Understand precisely the financial impact of trade promotions and discover ways to allocate resources more effectively. For major consumer goods firms, managing trade promotions represents the second largest expense, often surpassing 15% of their total revenue. Sadly, numerous companies continue to face challenges in evaluating the return on investment for these promotions. Cognizant offers solutions to address this issue. To achieve accurate effectiveness modeling, it is essential to examine data from various sources, including point-of-sale systems, syndicated data providers, and internal sales, marketing, and operational data. Our consulting services in trade promotions management (TPM) and trade promotions optimization (TPO), along with our offerings in process re-engineering and solution selection, enable you to systematically assess ROI, allowing for better-informed future decisions. Additionally, Cognizant has developed C-Smart, an analytics tool specifically designed for brand management and category management teams within consumer goods organizations, which delivers actionable insights into aspects like the performance of new product launches, brand positioning across different categories, the success of promotions, and competitive landscape analysis. By leveraging these insights, companies can enhance their strategic planning and drive more profitable outcomes.

The Nexign Business Support System (BSS) serves as a flexible, convergent solution aimed at optimizing the comprehensive processes within the telecommunications sector. This platform empowers communications service providers (CSPs) to modernize their operations by transitioning from legacy, cumbersome systems to a unified system that accommodates a range of services such as network monetization, partner management, and IoT connectivity. The universal monetization engine of Nexign BSS supports varied revenue models across multiple services and network types, enabling the development of appealing bundles that integrate connectivity, digital offerings, and third-party products. Constructed using reliable open-source technologies, Nexign BSS is database-agnostic and works seamlessly across a variety of operating systems, which mitigates the risks associated with vendor lock-in and helps to minimize the overall cost of ownership. Furthermore, its open architecture is in alignment with TM Forum's Open APIs and other critical industry standards, thereby ensuring that it can be effortlessly integrated into pre-existing IT frameworks, fostering innovation and agility in business operations. Through this adaptability, Nexign BSS positions itself as an essential tool for CSPs looking to thrive in a competitive market.

Datavalet specializes in managed network and Wi-Fi solutions, providing businesses with effortless connectivity, improved security measures, and outstanding user experiences. Our comprehensive services cover the design, implementation, and oversight of wireless networks, guaranteeing dependable performance that adapts to changing business requirements while minimizing the burden on IT teams. Additionally, Datavalet offers guest Wi-Fi featuring customizable captive portals, proximity marketing, and location analytics, which help businesses effectively engage their customers and extract valuable insights. With a robust history spanning over 20 years, Datavalet has collaborated with prominent North American telecom providers to support major brands across a wide range of sectors, including retail, dining, financial services, healthcare, and transportation. We are also dedicated to sustainability, undertaking initiatives that promote environmentally friendly operations. Furthermore, our expertise extends to the design, deployment, and management of enterprise-grade LAN and WAN networks, fostering business expansion and innovation.

Comarch Service Fulfillment & Orchestration was designed to reduce time-to-market and automate the telecom service fulfillment process to deliver customer service over a hybrid network. Comarch's product uses the model-driven (catalog driven) concept. This allows for the order orchestration hybrid networks in telecoms. Virtual network functions and network service are consistently modeled with legacy network services and physical network functions using the TMF SID model. SFO (using ETSI NFV ISG terminology), can implement end-to-end service and MANO orchestration, as well as manage the VNF initiation process. Comarch Service Fulfillment & Orchestration is able to implement this process as a single solution or in a federation-model orchestrating third party domain orchestrators. SFO can perform the role of an orchestrator or manage the end-to-end orchestration of telecom within the domains.

Comarch Service Quality Management transforms traditional network-centric telecommunication monitoring into customer-centric telecommunication service quality management. Telecom service quality management requires insight into customers' perceptions about service quality. This information will allow you to prioritize network performance management based upon forecasts of the impact of events on customer experience and provide high-quality customer service assurance. Comarch SQM allows you to be proactive in managing your telecom service quality. It prevents customers from experiencing service issues through trend analysis and predictive maintenance.

Salestar™ boasts extensive experience in delivering telecommunications services throughout the UK and Europe, having earned the trust of some of the world's leading and most esteemed telecom companies to oversee their operations. In partnership with major networks such as O2, EE, and Vodafone, salestar™ takes pride in its profound knowledge of the telecom sector and offers an extensive suite of solutions tailored for Telecoms Retail, B2B, Distribution & Dealer Management, as well as Refurbishment enterprises. The company ensures real-time oversight of all business operations through a centralized hub, enabling users to have a comprehensive view of their entire organization. This eliminates the need to wait for various systems to consolidate information, as key insights are readily accessible. Additionally, salestar™ enhances operational efficiency by streamlining processes across operations, warehousing, and administration through its integrated workflow management system, thus allowing businesses to focus on growth and innovation.

Kenmei Technologies, located in Valencia, Spain, was established by experts in telecommunications and software, with a mission to deliver data intelligence through machine-driven decision-making, automating network operations, and ensuring customer satisfaction, all aimed at helping service providers navigate the growing complexities of their networks. The company's ADELE solution offers a network intelligence framework that automates the classification, segmentation, and resolution of issues across various operational tiers. Additionally, Kenmei Technologies' Professional Services enable a nimble and prompt response to the needs of operators, emphasizing value-added network engineering. Innovation is foundational to our ethos, as we believe it is essential for remaining competitive in the global tech landscape. We hold that financial growth is crucial for maintaining the high standards of our solutions and for shaping an attractive future roadmap. Moreover, we cultivate an open and honest workplace culture where individual growth is aligned with the goals of the company, fostering a collaborative spirit that drives success. This commitment to both personal and organizational development enhances our ability to meet challenges head-on and adapt to evolving market demands.

DecisionTelecom is an international provider of Application-to-Person (A2P) messaging and voice communication solutions, delivering a comprehensive omnichannel platform for business messaging on a global scale. As a certified telecommunications operator, they maintain direct connections with mobile network operators, which facilitates the efficient delivery of messages in over 190 countries. Their extensive range of services encompasses SMS, Viber, WhatsApp Business messaging, RCS, and high-quality voice calls, all available through accessible APIs and SDKs that simplify integration with current systems. The goal of Decision Telecom is to improve and streamline interactions between businesses and their customers, offering 24/7 expert support along with tailored account management to guarantee dependable and effective service. By prioritizing user experience, they ensure that organizations can communicate effortlessly and effectively with their clientele.

The Aipix Platform is tailored for telecommunications and service providers, enabling them to deliver mass services under their own brand identity. By utilizing Aipix, telecom companies can quickly penetrate the market, significantly shortening their Time to Market (TTM), while simultaneously expanding their service offerings and increasing their subscriber count. Harness the multi-service capabilities of the Aipix VAS Platform to introduce cloud-based video surveillance services for your customers: › Video Surveillance as a Telecom Service: Offer your subscribers a cloud video surveillance service that prioritizes both security and convenience. › Video Analytics as a Telecom Service: Enhance the security measures for your subscribers and transform their video surveillance systems into tools for optimizing business efficiency through sophisticated video analytics features. › Smart Intercom as a Telecom Service: Facilitate secure and convenient access control with an integrated intercom solution. Utilize Aipix to launch innovative Value-Added Services and elevate your telecom business to new heights. By doing so, you can not only meet the evolving needs of your customers but also differentiate your offerings in a competitive market.

Addressing business challenges through sophisticated AI and machine learning technologies for both public and private sectors is essential. This technology streamlines the responses to a significant number of inquiries, exceeding 100, through a chatbot specifically engineered to enhance first contact resolution (FCR). It operates around the clock, identifying potential sales opportunities and managing them autonomously. By promptly addressing questions within its knowledge base, it aligns with customer expectations and efficiently directs other inquiries. Additionally, it automates a considerable portion of calls by resolving simpler queries and ensures customers are connected to the appropriate agents. This process effectively minimizes the abandonment rate to nearly zero. By continuously identifying sales prospects, it empowers customer service representatives while decreasing average handling times. Telecom companies are leveraging machine learning to boost customer satisfaction and enhance the reliability of their networks. Specifically, they can gain advantages from techniques such as predictive modeling, process analysis, fraud detection, churn prediction, and adaptive resource allocation, ultimately leading to a more efficient operational framework. Furthermore, these innovations not only streamline processes but also pave the way for a more responsive and dynamic customer service experience.

Clintview is a comprehensive software solution designed specifically for telecom companies, integrating expert simulation and analytics capabilities. This versatile software is applied across various established scenarios, including Pricing, Portfolio Management, Quality Assurance, and Migrations, among others. The predictive pricing analytics platform offered by Clintworld maximizes the potential of communications service providers' data sources, transcending conventional reporting and trend analysis methods. By utilizing a unique algorithm, Clintworld’s platform enhances customer value by uncovering the factors that influence future outcomes that may not be evident in the existing data while effectively identifying anomalies and anticipating behaviors. This empowers communication service providers to accurately calculate usage and derive significant insights tailored to the specific applications for which Clintview is implemented. For further details, please reach out to us or consult our brochure. Additionally, Clintworld offers the B2B Tarif Advisor and the Telco Expense Manager to complement its suite of services.

Csmart Digital BSS is a comprehensive, cloud-native platform built to revolutionize the telecom industry by enabling telecom service providers to drive 5G transformation. The platform combines three integrated suites—Innovate, Activate, and Operate—to automate and optimize customer acquisition, service fulfillment, and other critical business functions. With its AI-powered tools and support for microservices architecture, Csmart allows for seamless integration with existing systems, empowering telecom providers to innovate rapidly, improve customer engagement, and streamline operations. Csmart’s flexible deployment options (on-premise, cloud, or hybrid) and compatibility with TM Forum Open APIs enable businesses to adapt the platform to their unique needs. The platform's capabilities include reducing CAPEX by 30%, launching new services within 100 days, and enhancing operational efficiency by automating up to 40% of manual processes. It also boosts revenue through intelligent upselling and improves customer experience via AI-powered self-service tools. By enabling rapid deployment and offering a full-stack solution, Csmart empowers telecom operators to seize new revenue streams, particularly in the rapidly evolving 5G ecosystem.

Denave is a worldwide revenue development firm that boasts more than 26 years of expertise in enhancing sales success for businesses through innovative sales acceleration solutions. By harnessing the power of assistive, generative, and predictive AI, Denave crafts personalized and highly-targeted go-to-market strategies that help organizations shift from isolated use cases to value-driven methodologies. Their extensive array of services includes revenue development initiatives such as sales intelligence, intelligent data services, digital marketing, telesales, webinar marketing, field sales, partner marketing, brand activation, and revenue enablement, which features sales training, business analytics, and technology platforms. With a proven track record, Denave has successfully generated upwards of $7 billion in sales revenue for clients spanning various sectors, including technology, telecom, e-commerce, and FMCG. Moreover, businesses can streamline their outreach efforts by building automated workflows that facilitate bulk email discovery or individual searches, and they can utilize webhooks for obtaining asynchronous results efficiently. This versatility in service offerings exemplifies Denave's commitment to driving sustained growth and success for its clients.

Founded in a modest garage in 1992, PowerSource Online initially focused on providing subscription services for buyers and sellers of computer components but has since evolved into a prominent global B2B marketplace specializing in IT, telecom, medical, and networking systems and peripherals, particularly within the secondary market for surplus inventory. In 1997, the company became part of Mediagrif Interactive Technologies Inc. (Toronto Stock Exchange, MDF), a leading provider of innovative eCommerce solutions. PowerSource Online takes pride in collaborating with various industry tradeshows each year, including Enterprise Connect, Broadband Forum, E-Scrap, IWCE, and SMB Nation, among others. At these events and through our online platform, we deliver a distinctive and customizable marketplace tailored for IT, telecom, and medical dealers, resellers, brokers, service and maintenance firms, recyclers, asset recovery businesses, and medical equipment purchasers. Our commitment to supporting these sectors is reflected in the partnerships we cultivate and the services we provide, ensuring a vibrant marketplace that meets the evolving needs of our clients.

Cutting down on mobile and telecom expenses while enhancing the efficiency of these services is crucial for enterprises. Amtel offers a solution for managing mobile and telecom expenses that can help organizations reduce their costs by as much as 40%. By obtaining better rates on service plans, businesses can also streamline their mobile and fixed telecom operations. A centralized repository allows for comprehensive tracking of mobile and telecom assets throughout the organization. Maintaining an accurate inventory is vital for effective billing management, monitoring contract expiration dates, and eliminating unnecessary mobile connections. Enterprises can grant access to site administrators, enabling them to efficiently oversee their communication services. Location administrators are equipped with insights necessary to optimize their department's spending on cellphones. Additionally, executive management can analyze trends in telecom expenditures across the organization, empowering them to take charge of costs effectively and implement strategies for ongoing savings. Ultimately, this integrated approach not only fosters cost reduction but also enhances overall operational efficiency.

Neon Soft is a sophisticated telecom billing solution tailored for telecom operators, VoIP service providers, and resellers in the UK and internationally. Designed to streamline intricate billing tasks, it boasts robust functionalities such as multi-tier reseller billing, CDR rating and re-rating, instant reporting, CRM integration, and automated invoicing processes. Offering adaptable retail and wholesale billing capabilities, Neon Soft empowers service providers to accurately manage their customers, rates, and usage. Its cloud-based infrastructure guarantees secure and scalable operations while minimizing manual workload. From effectively managing rates to providing real-time monitoring, Neon Soft equips businesses with essential tools to enhance revenue, ensure regulatory compliance, and boost customer satisfaction. This software is suitable for both well-established telecom companies and emerging providers, as it seamlessly adjusts to various operational requirements for efficient and forward-thinking billing solutions. Ultimately, Neon Soft not only meets current demands but also positions users for future growth in an ever-evolving industry.

OSPInsight, which is now integrated into IQGeo, offers a detailed fiber network management software solution aimed at assisting users in the planning, designing, building, analyzing, and maintaining of fiber networks. Drawing from more than three decades of industry expertise, it equips users with sophisticated tools that effectively tackle the challenges posed by increasing complexity and expansion, particularly for telecommunications and fiber operators. The platform encompasses the complete network lifecycle, facilitating processes from initial planning and construction through to ongoing maintenance, and it seamlessly integrates with IQGeo's Network Manager Telecom to provide enhanced capabilities. OSPInsight proves to be exceptionally beneficial for operators focusing on private and regional fiber networks, catering to sectors such as transportation, government, and corporate enterprises. With a robust user base exceeding 100,000 active software users, IQGeo boasts a well-established and rapidly expanding clientele that includes fiber, telecom, and utility companies across the globe. Additionally, this growth underscores the platform's vital role in addressing the increasing demands of modern network infrastructure.

Comarch CRM for Telecoms, a user-friendly software system, is designed to help customer service representatives create unique and personalized relationships with customers. Comarch CRM for Telecoms is a powerful tool that makes life easier for its users. The data is organized for easy and rapid access. You can offer personalized products, provide superior service, and respond quickly to orders and inquiries. This is all possible with a 360-degree view of your customers, which is always in context and in real time. Comarch CRM is a key component of Comarch BSS. Comarch CRM automates key sales, marketing, and customer service processes. It is pre-integrated with the other Comarch BSS/OSS products. The system features a user-friendly GUI and advanced tools to support daily sales and back office operations in accordance with the "one desk-full service" concept.

Experience cutting-edge telecommunications software combined with a robust communication network designed to enhance your business capabilities. Our hosted solutions are engineered to elevate both your outbound and inbound calling operations while simultaneously cutting down costs. We offer enterprise-grade SIP Trunking at competitive wholesale prices, ensuring unlimited capacity for high-quality, high-volume outbound VoIP services. By implementing our system, you can lower your office telephony expenses and enhance functionality through features like unique call routing, call recording, and comprehensive reporting. Our specially designed network is equipped to manage incredibly high call volumes while maintaining outstanding call quality and unwavering reliability. If you need to reach more clients, Blue Telecoms provides advanced features such as industry-leading answer machine detection, outbound number rotation, and lead recycling strategies. We utilize only tier 1 VoIP carriers and infrastructure, guaranteeing superior service and reliability. Additionally, our multiple carrier partnerships ensure that your critical projects remain uninterrupted, no matter the circumstances. With Blue Telecoms, you can take your communication capabilities to new heights.

Our services in security and business intelligence leverage ongoing supervised machine learning alongside seasoned security expertise, facilitating managed threat detection, response, analysis, and valuable insights. We continuously monitor and evaluate evolving suspicious activities across our global operations, ensuring vigilance 24/7 on every continent. The combination of our mobile and security expertise forms the bedrock of our capabilities, safeguarding mobile services both now and into the future. We provide ongoing real-time security enforcement through advanced distributed artificial intelligence and machine learning policy decision engines, enabling seamless protection against attacks for all subscribers. Our cutting-edge threat detection and mitigation strategies are driven by pioneering research and collaborative efforts within the industry. Renowned for being first to market in the telecommunications sector, we offer innovative security defenses, proactive threat discovery, and comprehensive managed cyber and telecom security solutions, setting new standards for safety and reliability. This commitment to excellence positions us at the forefront of the industry's evolving landscape.

Infinity Telecom operates as a licensed telecommunications provider in the Czech Republic, engaged in global traffic exchange with partners for both premium and wholesale termination. Based in Prague, this telecom operators group delivers a wide range of services including data storage and transmission, both IP and traditional telephony, Internet access, content delivery, and colocation across multiple countries. Furthermore, we specialize in global voice services such as SIP trunking and DID numbers, alongside offering IP transit and hosting services that encompass server rental, colocation, hardware hosting, and similar solutions. Additionally, we provide local telecommunications services within Czechia and Slovakia, focusing on Internet access and office telecom solutions. Our Points of Presence (PoPs) are strategically located in major cities including Prague, Bratislava, Amsterdam, Mumbai, and Barranquilla, enhancing our ability to serve clients worldwide. This extensive network allows us to meet diverse communication needs effectively.

SmartHub Analytics is a specialized platform for telecom big-data analytics that focuses on financial and subscriber-centric ROI-driven applications. It is specifically developed to foster data sharing and reuse, thereby enhancing business performance and providing analytics that are instantly actionable. By breaking down silos, SmartHub Analytics can evaluate, verify, and model extensive datasets from TEOCO’s array of solutions, which encompass areas like customer management, planning, optimization, service assurance, geo-location, service quality, and costs. Additionally, as an extra analytics layer integrated with existing OSS and BSS systems, SmartHub Analytics establishes an independent analytics environment that has demonstrated substantial returns on investment, allowing operators to save billions. Our approach frequently reveals substantial cost reductions for clients through the application of predictive machine learning techniques. Moreover, SmartHub Analytics consistently leads the industry by offering rapid data analysis capabilities, ensuring that businesses can adapt and respond to market changes with agility and precision.

Symworld™ represents a groundbreaking solution tailored for contemporary communications service providers, allowing them to effectively plan, construct, and manage advanced, secure, and high-quality networks all within a single, transformative platform. By leveraging industrial-scale automation, Symworld™ significantly reduces project timelines from days to mere minutes. This platform equips both large and small operators with the crucial tools they need to develop and operate complex networks and services seamlessly. Thanks to our distinctive platform and deployment strategy, you can expect to be operational in just weeks, rather than the typical months. In essence, Symworld™ offers the quickest and most efficient pathway to enhanced operational productivity, elevated service standards, and groundbreaking innovation. Keep yourself updated on Symworld™, as it marks the dawn of a new era in innovative services and products, and seize the opportunity to join the next generation of telecommunications. By sharing your email address with us, you will gain early access to the future of network operations and all that it entails. With Symworld™, you are not just adopting technology; you are embracing a visionary shift in the telecommunications landscape.

ESKA® Digital Billing facilitates instantaneous billing within telecommunications networks. Its adaptable and robust convergent rating engine empowers network providers, offering them the edge needed to excel in the competitive telecommunications landscape. This sophisticated platform supports the unified billing of various services, including wireline, wireless, and data networks. Additionally, it boasts a wealth of valuable functionalities, such as accommodating multiple billing cycles with varied frequencies and grace periods, as well as providing diverse charging methods like advance, arrear, and one-time billing options. By seamlessly integrating with other systems like Customer Care, ESKA® Digital Billing allows telecom operators to efficiently oversee their administrative and billing operations, ultimately enhancing service delivery and customer satisfaction. This comprehensive system not only optimizes billing processes but also strengthens the overall operational efficiency of telecom companies.

Csmart iPaaS is a next-generation Integration Platform as a Service built to empower enterprises in their digital transformation journey by streamlining API gateway integration and workflow automation. The TMForum ODA-aligned platform offers an extensive toolkit, supporting multiple protocols and connectors to facilitate seamless communication between applications and systems. Its smart transformation engine and workflow designer enable organizations to automate complex processes and orchestrate data flows with ease. Enhanced with enterprise-grade security features including threat detection and compliance with GDPR, Csmart iPaaS ensures safe and governed operations. The platform supports real-time intelligent monitoring and analytics to provide visibility into integration health and performance. It accelerates time-to-market by quickly enabling end-to-end orchestration and efficiently managing growing data volumes. With a scalable architecture, it adapts to increasing integration demands without compromising performance. Csmart iPaaS enables businesses to maintain agility, security, and seamless connectivity in diverse environments.

Enhance your organization's efficiency and teamwork by offering a real-time, precise perspective on intricate network assets that can be accessed by anyone, anywhere. The IQGeo Platform, previously known as myWorld, serves as the cornerstone of our award-winning software solutions, revolutionizing how telecom and utility network operators design and manage their intricate and ever-changing network assets. Its mobile-first design facilitates the creation of an up-to-date and accurate digital representation of your physical operations, which can be securely shared among thousands of field and office personnel, thereby fostering better collaboration and boosting operational efficiency. Additionally, IQGeo's enterprise geospatial software can be independently implemented to assist mobile field teams and contractors, equipping them with essential tools to optimize construction and maintenance workflows, significantly enhancing the quality of field data collected. This unified approach not only streamlines processes but also empowers teams to make more informed decisions based on real-time insights.

Unified Communications, OTT, and telecom providers can configure, launch, and monetize any type communication service in IP networks. This includes Unified Communications, Hosted IP PBX / IP Centrex and SIP Trunking. DID Management, DID Management, OTT Voice and calling cards. VoLTE/VoWiFI are some of the key functional modules. Key functional modules: Class 4 & 5 SIP softswitch, for residential and enterprise telephony service; convergent online billing, service provisioning and charging (optional).

For over two decades, Diabolocom has been transforming customer engagement with our cloud-native Contact Center as a Service (CCaaS) solution. Powered by proprietary generative AI, Diabolocom delivers advanced automation, improved reachability, and actionable insights tailored to today’s customer service and sales demands. Our AI Assistant enhances each interaction through real-time transcription, satisfaction analysis, and predictive next-best-action guidance. What makes Diabolocom unique is our combination of native AI for CX and full telecom functionality, creating a hyper-customized telephony experience. By automating repetitive processes, teams can redirect their focus to driving customer loyalty and revenue growth. Our solution integrates natively or via API with CRMs such as Salesforce, Oracle, and Microsoft Dynamics, ensuring complete visibility across every touchpoint. Leading brands like Mitsubishi Electric, Nikon, and Brinks rely on Diabolocom to deliver differentiated, AI-optimized customer experiences. With 97% faster post-call handling and a 12% reduction in churn, our platform drives efficiency and keeps teams agile.

ICOMM is a telecom management and consulting company that prioritizes services, specializing in IT Telecom Expense Management, fixed telephony support, UCaaS and mobility services, contract and RFP management, network transformation consulting, and Bill Payment Services. Serving clients in over 4,000 locations globally, including North America, Europe, and Asia Pacific, ICOMM has established itself as a trusted partner since the early 1990s, boasting an impressive client retention rate. The company is dedicated to being the premier telecommunications management service provider, consistently aiming to surpass client expectations by delivering cutting-edge technology and exceptional analytical expertise. With a focus on innovation and client satisfaction, ICOMM continues to evolve its offerings to meet the changing needs of its diverse clientele.

The sophisticated predictive analytics solution designed for telecom companies aims to pinpoint and evaluate crucial factors that influence Churn, ARPU, CLTV, and NPS. With the help of cutting-edge AI and Machine Learning, you can effortlessly allocate satisfaction scores across your entire customer base, facilitating more informed business choices. Supported by Google Cloud, the CHI platform provides an opportunity to interact with a data set modeled after actual telecommunications data. Utilize CHI to assess the vital elements affecting Churn, ARPU, CLTV, and NPS, while also identifying customer segments based on the risk of churn, potential revenue enhancement, and NPS. This platform not only empowers telecom providers to enhance their strategic initiatives but also fosters a deeper understanding of customer behavior and preferences.

The Globys B2B Portal Suite offers a comprehensive range of modular telecom self-service solutions, allowing your business clients to conveniently purchase, manage, and pay for various products, services, and devices through an online platform. These solutions are designed to integrate effortlessly, empowering customers to take immediate and relevant actions during their entire portal journey. Furthermore, Globys addresses your security, compliance, and operational needs with adaptable and scalable deployment options across private, hybrid, or public clouds. It ensures compatibility with all of your existing systems, including billing solutions, portal frameworks, as well as leading industry platforms like Salesforce and ServiceNow. By upholding industry-leading standards such as ISO 27001 certification, PCI DSS compliance, and GDPR adherence, Globys guarantees the utmost security and privacy for both your business and your clients. This commitment to high standards fosters trust and reliability in the digital transactions facilitated through the platform.