ManageEngine ServiceDesk Plus
Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.
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Setyl
Gain full visibility and control over your IT assets, licenses, usage and spend with Setyl — the complete IT management platform.
Setyl is a cloud-based IT asset and license management platform (ITAM), which connects to your existing tech stack with 100s of out-of-the-box integrations.
Use Setyl to manage all your hardware assets, software applications, SaaS subscriptions, licenses, vendors, admins, users and spend in one place — helping you to:
1. Streamline and scale your IT operations, including employee onboarding and offboarding.
2. Identify and eliminate wasted IT spend.
3. Safeguard against compliance and audit risks, including ISO 27001, SOC 2, and more.
With its intuitive interface and low learning curve, the Setyl platform offers a user-friendly experience and facilitates collaboration across your organization.
Features include:
• Asset and license register
• Asset lifecycle management
• SaaS subscription, software application and license management
• Employee onboarding and offboarding workflows
• ISO 27001 and SOC 2 compliance
• Shadow IT detection
• Vendor audits and due diligence
• IT spend management and reporting
• Fully guided support
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Serviceaide
Serviceaide is an intuitive service management solution which can be implemented within weeks and not months. You will see a real ROI with low administration costs and rapid implementation. Flexible platform that can be used on-premises or in the cloud. Serviceaide is built on ITIL best practice and has all the components that your team requires. You can select the environment that suits your technology, infrastructure, and compliance needs. Serviceaide is a comprehensive and affordable solution that provides IT staff the tools they need to manage everything, from tickets to incident, change, and asset management. Serviceaide features a virtual agent, self service portals, and AI-based functions to support analyst and user productivity. Automate processes in technical workflows, business processes and services to increase business agility.
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FlexNet Manager
FlexNet Manager is a tool that helps enterprises manage their software and hardware assets. FlexNet Manager is a complete solution for managing hardware and software assets, licensing compliance and optimizing software licenses. It provides businesses with accurate and complete data to help them manage and reduce costs. FlexNet Manager also provides powerful data analytics to provide greater visibility into software assets and usage.
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