Contexta360 Description

Contexta360 software harnesses sophisticated speech analytics to evaluate numerous telephone conversations effectively. It not only identifies the underlying reasons for customer inquiries but also accommodates conversations from both live interactions and automated answering systems. Insights drawn from these analyses enable the creation of automated workflows, ultimately enhancing the overall user experience. Utilizing natural language processing and artificial intelligence, C360 performs in-depth analysis of millions of customer interactions across various platforms, providing valuable voice identification, business insights, and automation capabilities. As remote work becomes the norm and video conferencing rises in popularity, C360 equips users with tools to automatically record and assess conversations for compliance, summarizing key points and seamlessly integrating this information into CRM systems. By understanding your customers' inquiries, evaluating your business's responses, and monitoring the effectiveness of your tracking systems, you can significantly improve communication and operational efficiency. This comprehensive approach ensures that no vital information is overlooked, fostering a more responsive and informed business environment.

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Company Details

Company:
Contexta360
Year Founded:
2016
Headquarters:
Netherlands
Website:
contexta360.com

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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Online Support

Contexta360 Features and Options

Speech Analytics Software

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
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