Confluence Integrations

Wired Relations stands out as a highly intuitive privacy management system designed for ease of use. Its built-in framework offers a clear overview and effective control, simplifying the process of achieving GDPR compliance for various company aspects such as systems, suppliers, customers, processing activities, security protocols, data processor agreements, risk assessments, controls, and more—all in an automated fashion. Central to any effective privacy management system is the ability to map personal data accurately. To respond to insight requests effectively, one must have a thorough understanding of where to find relevant information. The Automated Data Map feature of Wired Relations delivers a swift overview of the systems, suppliers, categories of data subjects, and types of personal data handled by the organization. A crucial element of maintaining ongoing compliance is the oversight of the company’s vendors and their data processor agreements. With the Vendor & DPA Manager offered by Wired Relations, businesses can easily track their vendors, determine whether they act as data processors, and monitor essential details such as their geographic locations and the status of their data processor agreements. This comprehensive approach ensures that companies remain vigilant and proactive in managing their privacy obligations.

Serval is a cutting-edge platform for IT service management that leverages artificial intelligence to streamline processes such as help-desk requests, access management, and workflow creation for contemporary teams. Users can input tasks in natural language, allowing Serval to automatically create and implement workflows, offering both a user-friendly no-code interface and customizable code for developers to review. This platform efficiently manages help-desk issues across various channels, including Slack, Teams, email, and web portals, while also automating access requests—including just-in-time access and role provisioning—through integrations with identity management and SSO solutions. Additionally, it provides valuable analytics regarding ticket volume, automation success rates, SLA adherence, and team performance metrics. Serval also features synchronization with existing ticketing systems, ready-made workflows for expedited implementation, and a public API that facilitates seamless data integration, enhancing overall operational efficiency. Furthermore, its comprehensive capabilities make it an indispensable tool for any modern organization seeking to optimize their IT service processes.