QEval
QEval is a cloud-based platform designed to help call centers manage quality assurance and compliance needs effectively. It offers key features such as integrated online coaching for agents, role-based access controls, encrypted recordings, and detailed trend reporting. As a versatile and intelligent contact center quality monitoring and performance management tool, QEval utilizes advanced artificial intelligence and real-time speech analytics to provide actionable insights and analytics. The platform streamlines the coaching process by delivering training updates and offers enhanced visibility into coaching practices, moving beyond outdated methods of mere checkbox evaluations. By leveraging AI-driven speech analytics, QEval uncovers valuable performance insights, including emotional cues, to improve call center quality monitoring and foster more impactful agent coaching.
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JSCAPE MFT Server
Platform Independent Managed File Transfer Server. JSCAPE is the ideal solution for government agencies and businesses looking to centralize their processes and provide seamless, secure and reliable file transfers. All compliance regulations, including SOX, PCI DSS and HIPAA, are met. To meet business challenges, centralize and control file transfers. You can deploy in the cloud, on site or in a hybrid cloud environment. Triggers can be used to automate business processes without the need for custom scripts. JSCAPE's iOS and Android file transfer clients allow you to exchange files. Integrate with Amazon and Google for regulatory compliance. Mobile user authentication for iOS and Android devices is easy and powerful.
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ControlMap
Take control of SOC2, ISO-27001, NIST, CSA STAR, or other Infosec certifications with a simple, easy-to-use, fully automated platform. ControlMap's smart mapping saves you hundreds of hours responding and assessing data requests. It automatically and continuously associates RISKS CONTROLS, POLICIES, AND PROCEDURES so that you don't have the task of responding to each request. ControlMap's integration with other ticketing systems like Jira makes it easier to use. Our Jira Marketplace App, Jira integration collects evidence, raises alerts, or simply creates tasks in other systems. You can eliminate any last-minute surprises. We have created a product that modern teams can use. Start with a free trial, or contact us to learn more.
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ComplianceCow
Controls Automation Studio facilitates the collection, analysis, and remediation of security GRC evidence.
It integrates effortlessly with any GRC platform to automate evidence gathering, enhance workflow efficiency, and minimize the need for manual intervention.
Say goodbye to the hassle of tracking down compliance evidence, interrupting engineers, or constantly updating ad hoc scripts in response to changes in regulations, controls, or infrastructure.
With sophisticated ChatOps workflows available directly in Slack or Teams, Security, Compliance, and Audit teams can easily access data from throughout the organization—no user training necessary.
The platform offers a variety of authoring tools, whether high-code, low-code, or no-code, empowering stakeholders to collaborate effectively in developing automation systems that gather evidence and evaluate compliance against a spectrum of rules, from simple to complex.
Ultimately, this innovative solution not only simplifies GRC processes but also fosters a more collaborative environment among teams.
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