Alternatives to Comarch SQM

Comarch CRM for Telecoms, a user-friendly software system, is designed to help customer service representatives create unique and personalized relationships with customers. Comarch CRM for Telecoms is a powerful tool that makes life easier for its users. The data is organized for easy and rapid access. You can offer personalized products, provide superior service, and respond quickly to orders and inquiries. This is all possible with a 360-degree view of your customers, which is always in context and in real time. Comarch CRM is a key component of Comarch BSS. Comarch CRM automates key sales, marketing, and customer service processes. It is pre-integrated with the other Comarch BSS/OSS products. The system features a user-friendly GUI and advanced tools to support daily sales and back office operations in accordance with the "one desk-full service" concept.

Everest by Lynk Software, Inc., is a cloud-based complaint management and quality control software solution that supports large and mid-sized organizations in a variety industries. Everest is highly customizable and simple to use. It helps organizations improve service quality and customer loyalty by ensuring that every issue or concern is handled efficiently and promptly. Everest users can receive customer queries and complaints via various channels, including phone, email and mobile apps, remote call centers, and the company website.

Comarch Service Fulfillment & Orchestration was designed to reduce time-to-market and automate the telecom service fulfillment process to deliver customer service over a hybrid network. Comarch's product uses the model-driven (catalog driven) concept. This allows for the order orchestration hybrid networks in telecoms. Virtual network functions and network service are consistently modeled with legacy network services and physical network functions using the TMF SID model. SFO (using ETSI NFV ISG terminology), can implement end-to-end service and MANO orchestration, as well as manage the VNF initiation process. Comarch Service Fulfillment & Orchestration is able to implement this process as a single solution or in a federation-model orchestrating third party domain orchestrators. SFO can perform the role of an orchestrator or manage the end-to-end orchestration of telecom within the domains.

As telcos adapt to the digital business environment and launch innovative services on the Internet of Things - often in collaboration with other partners - telecom billing systems play a powerful role in facilitating the creation of new services that are based upon real customer needs and monetized effectively. This requires that telecom revenue management is given close attention. Comarch Convergent Billing System, a key component of Comarch BSS is pre-integrated with modules such as Comarch Product Catalog or Comarch BSS Mediation. Comarch CBS has a real-time, online charging system for any service type. It also facilitates the creation of new business models with partners. Comarch Convergent Billing System (CCBS) is a flexible, scalable, high-capacity telecom billing data management system that can be used to monetize service providers' services.

We offer an extensive and distinctive array of telecom network services tailored to your specific needs. Effective communication, both with clients and internally, is a crucial component for achieving success. Real success is not just a dream but an attainable goal. Coztel excels in delivering top-notch domestic and international termination services to telecom providers around the globe. By providing high-quality direct connections with tier-one and direct carriers, Coztel enhances both profitability and overall value for your business. We ensure that SMS can be sent to you or your customers anywhere across the globe, supported by a robust telecommunications infrastructure. Our adaptable software can scale to manage phone numbers, sender selection, compliance, content, and responses seamlessly. Coztel’s hosted PBX platform is an all-encompassing business phone solution that enables you to accomplish more than what other providers can offer. By simplifying the complexities of traditional business phone systems, Coztel presents a better alternative for your communication needs, ensuring you can focus on growing your business effectively.

Comarch Smart BSS provides a comprehensive and all-in-one system for business support. Our strong telecom pillars provide customer-oriented service excellence, inspired by the recommendations of TM Forum guidelines and business partners. We streamline telcos and non-telcos by providing flexibility in service definitions and process execution. Smart BSS is supported with experienced technical and business-oriented experts, ready to tailor their broad range of capabilities to meet your needs and challenges. We provide a single integrated platform that covers various roles within your organization. This includes sales agents, customer service employees, accountants and technical service managers. You can also define access permissions per user. Deliver seamless and smooth services to your customers. The simple, aesthetic self care platform and the smooth ticket management system will ensure the highest level of service.

Sound Telecom offers tailored answering services delivered by friendly and knowledgeable agents based in the US, ensuring that every call is handled with professionalism and precision. For any business needing live answering solutions, we can create a custom program designed to meet your customers' expectations for prompt service and exceptional care, available around the clock. Our innovative call center solutions are crafted to achieve outstanding results. Exceptional customer support should be the outcome of every interaction and transaction. A smooth integration process is essential for effective call center outsourcing, allowing your customers to feel as though they are speaking directly to your team. By embracing your organizational culture and practices, Sound Telecom provides support that is distinctively aligned with your business identity. Additionally, you will benefit from a close and personal partnership with a company dedicated to excellence in service. With Sound Telecom, your clients will experience support that reflects the values and standards you uphold.

Cebod Telecom is a market leader in affordable business VoIP plans. Cebod Telecom is the best provider for a quality VoIP system that's affordable. Cebod Telecom offers a state of the art Pay-Per-Line business telephone system. This service is revolutionary because businesses will pay per line rather than pay-per-user VoIP services. It also gives businesses access to Cebod Telecom’s highly-respected quality telephone systems. The company also offers all-inclusive 50+ premium IP PBX and dial tones features such as music on hold, voicemail forwarding, voicemail e-fax, and SMS through their VoIP services. Cebod Telecom offers phone plans that are both metered or unmetered, which can be used for any type of business. Each phone plan offers many benefits, including high call quality, unlimited user extensions and unlimited calling within the USA and Canada. You can also get free IOS and android phone apps to manage your phone system and communicate with others.

Enhancing customer outreach is crucial for effectively engaging and connecting with clients, while also streamlining the telecom order process and rebuilding trust in phone communications. By improving adherence to regulations and minimizing SPAM mis-tagging, we can boost answer rates significantly. Customers can be reassured through the presentation of verified business information during calls and online queries. Furthermore, we can expedite connectivity by utilizing our vast experience and expertise in serving carriers worldwide. It is essential to elevate the efficiency and impact of outbound enterprise communications, aligning them with the timing and preferences of customers for optimal response. Maintaining a consistent enterprise brand identity and reliable business information is vital for consumer trust. Additionally, managing authoritative telecom phone and subscriber data enhances the overall security and confidence of the user experience. Efficient orchestration of network orders will lead to better deployment practices, facilitating the expansion and delivery of communication and connectivity services, ultimately enhancing customer satisfaction.

DecisionTelecom is an international provider of Application-to-Person (A2P) messaging and voice communication solutions, delivering a comprehensive omnichannel platform for business messaging on a global scale. As a certified telecommunications operator, they maintain direct connections with mobile network operators, which facilitates the efficient delivery of messages in over 190 countries. Their extensive range of services encompasses SMS, Viber, WhatsApp Business messaging, RCS, and high-quality voice calls, all available through accessible APIs and SDKs that simplify integration with current systems. The goal of Decision Telecom is to improve and streamline interactions between businesses and their customers, offering 24/7 expert support along with tailored account management to guarantee dependable and effective service. By prioritizing user experience, they ensure that organizations can communicate effortlessly and effectively with their clientele.

Our telecom expense management solution effectively minimizes the intricacies, manual coding, and overall expenditures associated with your telecom costs. By streamlining the billing process, it not only saves your organization money but also enhances operational efficiency. Clients benefit from a comprehensive view of their telecom expenses and usage over the past six months, which includes insights into total spending, service maps, inventory tracking, and both individual and departmental usage statistics. The user-friendly client portal allows for straightforward approval of payments, purchases, and disputes, making the management of expenses more accessible. This web-based software also employs automation and extensive analysis to proactively lower costs. When paired with our skilled account managers, we are able to pinpoint and realize significant savings in an efficient manner. This collaborative approach ultimately leads to exceptional returns on investment for our clients, reinforcing the value of our services. Additionally, our commitment to continuous improvement ensures that clients remain informed and empowered in managing their telecom expenditures effectively.

CIK Telecom has created an innovative VoIP service tailored to meet the diverse requirements of your business. Our dependable and efficient phone solutions come at a reduced price compared to conventional PSTN services. As a top ISP in Canada with over 15 years of delivering high-quality Internet and VoIP solutions, CIK Telecom offers a comprehensive and personalized service for all your business demands. Say goodbye to the hassle of intricate cabling and network setup; simply plug your IP phone into the Internet, whether wired or wireless, and retain the same number wherever you go. There are no equipment purchases, installation fees, or maintenance costs involved. With unlimited calling across Canada, free internal communications, and competitive international rates, you can expand your business while keeping expenses low. Additionally, you can oversee your entire phone system through our user-friendly online portal, enhancing your operational efficiency and performance significantly. This streamlined approach empowers businesses to focus on growth without the burden of traditional telecom obstacles.

Experience cutting-edge telecommunications software combined with a robust communication network designed to enhance your business capabilities. Our hosted solutions are engineered to elevate both your outbound and inbound calling operations while simultaneously cutting down costs. We offer enterprise-grade SIP Trunking at competitive wholesale prices, ensuring unlimited capacity for high-quality, high-volume outbound VoIP services. By implementing our system, you can lower your office telephony expenses and enhance functionality through features like unique call routing, call recording, and comprehensive reporting. Our specially designed network is equipped to manage incredibly high call volumes while maintaining outstanding call quality and unwavering reliability. If you need to reach more clients, Blue Telecoms provides advanced features such as industry-leading answer machine detection, outbound number rotation, and lead recycling strategies. We utilize only tier 1 VoIP carriers and infrastructure, guaranteeing superior service and reliability. Additionally, our multiple carrier partnerships ensure that your critical projects remain uninterrupted, no matter the circumstances. With Blue Telecoms, you can take your communication capabilities to new heights.

FusionLayer Infinity represents the inaugural Software-Defined IP Address Management (SD-IPAM) solution aimed at superseding conventional IPAM tools and spreadsheets. By consolidating all network information into a unified and authoritative system, it empowers users to automate their networking processes while delivering real-time insights for network engineers. Similarly, FusionLayer NameSurfer serves as a comprehensive DNS management platform tailored for telecom operators and managed service providers overseeing extensive numbers of zones in their authoritative DNS. Used by 35% of the world's top 20 telecom firms, NameSurfer features numerous process automations and user-friendly functionalities designed specifically for authoritative DNS management, enhancing operational efficiency and simplifying complex tasks. This dual offering positions FusionLayer as a leader in modern network management solutions.

Kenmei Technologies, located in Valencia, Spain, was established by experts in telecommunications and software, with a mission to deliver data intelligence through machine-driven decision-making, automating network operations, and ensuring customer satisfaction, all aimed at helping service providers navigate the growing complexities of their networks. The company's ADELE solution offers a network intelligence framework that automates the classification, segmentation, and resolution of issues across various operational tiers. Additionally, Kenmei Technologies' Professional Services enable a nimble and prompt response to the needs of operators, emphasizing value-added network engineering. Innovation is foundational to our ethos, as we believe it is essential for remaining competitive in the global tech landscape. We hold that financial growth is crucial for maintaining the high standards of our solutions and for shaping an attractive future roadmap. Moreover, we cultivate an open and honest workplace culture where individual growth is aligned with the goals of the company, fostering a collaborative spirit that drives success. This commitment to both personal and organizational development enhances our ability to meet challenges head-on and adapt to evolving market demands.

Clintview is a comprehensive software solution designed specifically for telecom companies, integrating expert simulation and analytics capabilities. This versatile software is applied across various established scenarios, including Pricing, Portfolio Management, Quality Assurance, and Migrations, among others. The predictive pricing analytics platform offered by Clintworld maximizes the potential of communications service providers' data sources, transcending conventional reporting and trend analysis methods. By utilizing a unique algorithm, Clintworld’s platform enhances customer value by uncovering the factors that influence future outcomes that may not be evident in the existing data while effectively identifying anomalies and anticipating behaviors. This empowers communication service providers to accurately calculate usage and derive significant insights tailored to the specific applications for which Clintview is implemented. For further details, please reach out to us or consult our brochure. Additionally, Clintworld offers the B2B Tarif Advisor and the Telco Expense Manager to complement its suite of services.

In the current landscape, it has become more challenging than ever to effectively control expenses, enhance productivity, and boost revenue. For both business leaders and telecom service providers, managing and comprehending telecommunications costs has emerged as a significant priority. In the realm of telecom billing, the benchmarks of versatility and stability are crucial. VLM's VersatilePLUS+ telecom billing software provides innovative solutions tailored to address the complexities of the modern telecom sector. The VoIP billing sector faces various hurdles, including advanced technologies, issues with vendor support, and resource limitations. In this evolving industry, the ideals of versatility and stability remain paramount. VLM's solutions are not only precise and economical but are also designed to assist in cost management, productivity enhancement, and revenue growth. Our eVoIP+ product is specifically optimized to cater to the requirements of contemporary VoIP providers. Coupled with our knowledgeable team, VLM International delivers exceptional customer relationship management software and services that stand out in the market. Ultimately, our commitment to innovation assures that our clients are well-equipped to thrive in a competitive landscape.

ParaBill stands out as the inaugural commercially available Open Source Billing and Customer Care solution, catering to traditional telecom and communication services alongside content-based charging models. We offer a variety of services customized to meet your specific requirements, including training, feature development, and installation and configuration assistance. Initially, development faced delays due to market dynamics, leading to a transition of ownership in 2006 from Parabell AB back to the original developers. This shift was aimed at ultimately releasing ParaBill as an Open Source platform, and in May 2006, the first public version of ParaBill was successfully launched as an Open Source solution, marking a significant milestone in its evolution. The release not only enhanced accessibility for users but also fostered a collaborative community to further improve the software.

Founded in 1996, United World Telecom (UWT) is a telecommunications service provider that focuses on assisting businesses in broadening their global reach. With a strong presence in the international market, UWT caters to thousands of clients globally, boasting a stellar reputation for exceptional quality and service. Our commitment to customer care is reflected in our 24/7 support and personalized corporate account management services. Users can conveniently manage their business VoIP systems online via a user-friendly control panel that enables real-time configuration of advanced features. Recognized as the leading provider of international toll-free and virtual phone numbers, United World Telecom prioritizes the delivery of dependable international call forwarding numbers along with superior customer service. Initiating your journey with us is simple, as we offer phone numbers from over 160 countries, all available for quick activation. With UWT, businesses can confidently enhance their communication capabilities on a global scale.

Mobile workers can complete more tasks than ever before by 25% and reach 90% compliance with SLAs. Comarch FSM is the field management software that every service provider company needs. A field service solution must be efficient to support many areas such as service order placement, scheduling and technician assignment depending on skill and availability. Comarch FSM is a field service management solution that can be used to staff, schedule and manage field forces. It connects connected devices to a cloud-based service software, ensuring a smooth and profitable service. Only comprehensive tools that support end-to-end field service delivery can reduce operating costs and improve customer experience for service providers.

Comarch ERP Standard is the best product for companies whose requirements require a customized approach. The platform can be used in multiple languages and is easily adaptable to the needs of international companies. Comarch ERP Standard's most significant features include the ability to automate repetitive activities (BPM), and the tools that allow for decisions based on forecasts and analyses (business intelligence). The platform is perfectly suitable for foreign companies, retail sales chains, franchising networks, one-subsidiary and dispersed commercial and service companies, and holding companies/enterprises managing several companies. Comarch ERP Altum is different from other software on the market in that it allows you to run multiple companies with the same software. Multi-company management is based on two assumptions. One, central management of all companies under one holding company and another, the management of each.

Skyfora offers cutting-edge, AI-driven weather intelligence solutions that enable organizations to assess, forecast, and respond to severe weather events. Their platform features a diverse range of products, including an AI Weather Forecast engine that utilizes deep-learning algorithms to integrate extensive atmospheric data and industry-specific insights for enhanced operational efficiency. Additionally, they provide specialized Weather Instruments, such as lightweight weather sondes for upper-atmosphere measurements, as well as their Telecom GNSS Meteorology system, which converts existing telecom base-station GNSS receivers into robust networks that deliver sensor-grade weather data, significantly increasing observation data by up to 1000 times for improved forecasting accuracy. Skyfora focuses on a variety of industries, including wind and solar energy for better production and forecasting, telecommunications utilizing infrastructure for weather observation, insurance and risk management sectors, district heating systems, as well as marine and aviation industries, media outlets, and research organizations dedicated to weather services. This comprehensive approach positions Skyfora as a leader in weather intelligence innovation, helping clients adapt to the challenges posed by climate variability.

Cutting down on mobile and telecom expenses while enhancing the efficiency of these services is crucial for enterprises. Amtel offers a solution for managing mobile and telecom expenses that can help organizations reduce their costs by as much as 40%. By obtaining better rates on service plans, businesses can also streamline their mobile and fixed telecom operations. A centralized repository allows for comprehensive tracking of mobile and telecom assets throughout the organization. Maintaining an accurate inventory is vital for effective billing management, monitoring contract expiration dates, and eliminating unnecessary mobile connections. Enterprises can grant access to site administrators, enabling them to efficiently oversee their communication services. Location administrators are equipped with insights necessary to optimize their department's spending on cellphones. Additionally, executive management can analyze trends in telecom expenditures across the organization, empowering them to take charge of costs effectively and implement strategies for ongoing savings. Ultimately, this integrated approach not only fosters cost reduction but also enhances overall operational efficiency.

ZIRA Group provides a comprehensive BSS platform that empowers telecom companies with advanced tools for managing customer relationships, orders, billing, and revenue. Featuring a cloud-native, modular approach, ZIRA's solutions allow businesses to scale operations quickly while maintaining full flexibility. The AI Telco Platform leverages predictive analytics for smarter decision-making, and the platform’s low-code functionality enables faster deployment with minimal IT reliance. With ZIRA, telecom companies can improve their customer service, reduce operational costs, and accelerate growth by enhancing their existing infrastructure.

Ericsson's telecom charging and billing solutions are adaptable, business-oriented software platforms utilized by over 300 operators globally. These solutions currently support more than a billion customers worldwide, effectively catering to the diverse requirements of operators, service providers, and end-users. Covering all revenue streams, including B2C, B2B, and B2B2X, they empower organizations to optimize and secure revenue sources while capitalizing on emerging business opportunities within traditional telecom, digital services, 5G, and the Internet of Things. Furthermore, you will benefit from a unified platform that facilitates the management of all users and services, irrespective of the payment method or access type. Enhance the customer experience with robust data mediation that guarantees accurate data collection from the network. Additionally, the solutions offer a cloud-based, personalized, and contextual customer experience across various digital touchpoints, significantly improving user satisfaction and engagement.

DeskDay CSA, a cloud-based PSA, is a next-generation PSA that empowers MSPs with a modern, conversational solution that keeps customers happy, teams satisfied, and profitability high. DeskDay centralizes MSP operations with a unified PSA that includes the service desk, billing, reports and timesheets, quality assurance, announcements and an integrated multi-channel support ecosystem, IT-Connect, for end users. DeskDay provides MSPs with real-time information on service delivery, customer satisfaction and tech management.

Deepomatic provides an all-encompassing computer vision solution tailored for large-scale operations in sectors such as telecommunications, utilities, and energy. This innovative platform empowers organizations to streamline image-based inspections and enhance quality control by enabling field personnel to take photos with mobile devices, which are subsequently analyzed in real-time to ensure compliance, helping technicians achieve accuracy on their first attempt. Furthermore, the system features smooth integration with back-office dashboards, equipping operations teams to track performance indicators, pinpoint inefficiencies, confirm work orders, handle contractor payments, and keep precise records of digital twins and asset inventories. Capable of managing substantial workloads, Deepomatic's technology processes over 20 million field operations each year, with image analysis completed in less than two seconds. The platform comes equipped with pre-built AI checks for standard scenarios and accommodates tailored algorithms for more intricate implementations, making it a versatile choice for diverse operational needs. Its adaptability and speed significantly contribute to operational efficiency and effectiveness across industries.

Businesses that are evolving must swiftly adapt to the fluctuating market landscape. Customers and suppliers alike demand prompt responses to critical inquiries, and companies that lag behind risk losing revenue. Consequently, utilizing a management software suite has become essential for any business aiming to establish a significant presence in its sector. A Quality/Assurance Management System (QMS) comprises various business processes aimed at fulfilling quality policies and objectives to satisfy customer needs. Crafted by experienced quality consultants and ISO auditors, QIT Consulting’s Enterprise Quality Management Software offers a fully customizable and web-based quality management solution. We are dedicated to delivering top-notch software products that provide more value than their cost. Should you find yourself unsatisfied for any reason, simply reach out to us within 60 days of your purchase, and we will gladly refund the entire amount, no questions asked. Our commitment to customer satisfaction is paramount, and we believe that trust is built through reliable service.

VISIONTEK provides cutting-edge project and product-based solutions aimed at consistently offering innovative, high-quality, and cost-efficient telecom and software products and services to its clientele. We adhere to best practices in project and program management to ensure our deliverables meet the highest standards. Recognized as a One Star Export Manufacturer, VISIONTEK specializes in various sectors including Telecom, Banking, Retail, FMCG, News Agencies, Event Management, Financial Services, Fleet Management, Inventory, Public Utility Phones, Tele-boutiques, Telemetry, Broadcasting, Medical and Healthcare, Power Distribution, Technology System Integration, M2M, SCADA, and Automation Industries. Our products have been implemented in over 50 countries, with more than a million units operating in India alone. VISIONTEK boasts an extensive network of marketing, sales, and distribution channels that are firmly established across India, enhancing our capability to serve diverse markets more effectively. Through our commitment to excellence, we aim to expand our reach and impact even further in the coming years.

Comarch Data Exchange & Document Management is a collection of applications that were originally developed in the cloud. Comarch views the cloud as more than a trend. It is an integral part of our IT solutions. Our cloud services are tailored to meet business needs. We have more 17 years of experience. In today's digital world, flexibility and mobility are what our clients require. All businesses are dependent on data and the tools that allow them to exchange business-relevant information (suppliers, customers and logistics operators) with their partners. Comarch offers innovative cloud-based products that facilitate and enhance this communication. These products enable efficient document management and automate sales and business processes in the supply chain.

SmartHub Analytics is a specialized platform for telecom big-data analytics that focuses on financial and subscriber-centric ROI-driven applications. It is specifically developed to foster data sharing and reuse, thereby enhancing business performance and providing analytics that are instantly actionable. By breaking down silos, SmartHub Analytics can evaluate, verify, and model extensive datasets from TEOCO’s array of solutions, which encompass areas like customer management, planning, optimization, service assurance, geo-location, service quality, and costs. Additionally, as an extra analytics layer integrated with existing OSS and BSS systems, SmartHub Analytics establishes an independent analytics environment that has demonstrated substantial returns on investment, allowing operators to save billions. Our approach frequently reveals substantial cost reductions for clients through the application of predictive machine learning techniques. Moreover, SmartHub Analytics consistently leads the industry by offering rapid data analysis capabilities, ensuring that businesses can adapt and respond to market changes with agility and precision.

ESKA® Digital Billing facilitates instantaneous billing within telecommunications networks. Its adaptable and robust convergent rating engine empowers network providers, offering them the edge needed to excel in the competitive telecommunications landscape. This sophisticated platform supports the unified billing of various services, including wireline, wireless, and data networks. Additionally, it boasts a wealth of valuable functionalities, such as accommodating multiple billing cycles with varied frequencies and grace periods, as well as providing diverse charging methods like advance, arrear, and one-time billing options. By seamlessly integrating with other systems like Customer Care, ESKA® Digital Billing allows telecom operators to efficiently oversee their administrative and billing operations, ultimately enhancing service delivery and customer satisfaction. This comprehensive system not only optimizes billing processes but also strengthens the overall operational efficiency of telecom companies.

Created by TeleManagement Technologies, WinCall is an advanced call accounting software designed to equip businesses with the necessary insights to establish an economical telecom infrastructure. With its centralized approach to call tracking and reporting, WinCall effectively monitors all domestic and international sites, irrespective of the PBX system type—be it IP, digital, or analog—while delivering exceptional customer support. Utilizing WinCall not only fosters internal billing processes but also aids in detecting PBX toll fraud, enhances employee efficiency, and compiles usage statistics to facilitate strategic telecom network planning. Furthermore, the software's comprehensive features ensure that companies can better manage their communication expenses and optimize their telecommunication strategies for future growth.

FirstDigital Telecom stands out as a prominent telecommunications provider, garnering both national and local acclaim in the communications sector for its expertise in design, construction, implementation, and operational services. The company offers an extensive range of business solutions that encompass local voice, long-distance communication, internet services, VoIP, cloud PBX, hosting, co-location, managed services, and fiber-to-the-premise/tower options. By utilizing a robust, secure, and flexible data and cloud services network that is also fault-tolerant, FirstDigital delivers significant economic advantages to its clients while ensuring a top-notch service experience and enhancing overall business productivity. Since its inception in 2000, FirstDigital has been dedicated to building, operating, and maintaining fiber networks, employing skilled engineering teams that implement best-in-class equipment and adhere to high design standards to secure long-term adaptability, optimal uptime, and assured quality in service delivery. The commitment to excellence not only solidifies FirstDigital's reputation but also positions it as a reliable partner for businesses looking to thrive in a competitive digital landscape.

Infinity Telecom operates as a licensed telecommunications provider in the Czech Republic, engaged in global traffic exchange with partners for both premium and wholesale termination. Based in Prague, this telecom operators group delivers a wide range of services including data storage and transmission, both IP and traditional telephony, Internet access, content delivery, and colocation across multiple countries. Furthermore, we specialize in global voice services such as SIP trunking and DID numbers, alongside offering IP transit and hosting services that encompass server rental, colocation, hardware hosting, and similar solutions. Additionally, we provide local telecommunications services within Czechia and Slovakia, focusing on Internet access and office telecom solutions. Our Points of Presence (PoPs) are strategically located in major cities including Prague, Bratislava, Amsterdam, Mumbai, and Barranquilla, enhancing our ability to serve clients worldwide. This extensive network allows us to meet diverse communication needs effectively.

Employee engagement and their overall growth are key to the business health and client handling of any company. SamparQ allows you to interact with your distributed workforce. We love helping businesses to improve their customers' experience through strategy-driven consulting. Every project we undertake is closely managed by our clients. This includes customer journey mapping, process consulting and sentiment analysis. Quality assurance audits, service excellence, market research, mystery-shopping, quality assurance audits, quality assurance audits, service excellence, service excellence, and more. Happy customers are created by our services. The technology advantage is achieved by utilizing in-house developed solutions. We have worked with large and small companies from many industries, including telecom, banking, fashion and retail, as well as e-commerce.

The Cognitive Engagement Center (CEC) offers a comprehensive cloud service that combines voice, text, and video into a single customer service platform, enhancing the experience beyond traditional call centers. This innovative solution incorporates advanced technologies like voice and semantic recognition, natural language processing, 5G video capabilities, and IoT integration. By utilizing CEC, businesses can leverage Huawei's extensive experience across multiple sectors such as telecommunications, government, finance, insurance, the Internet, healthcare, education, and transportation, allowing them to establish a fully integrated intelligent customer service framework that enhances both quality and efficiency. The platform is designed to be carrier-class, ensuring reliability and accommodating large volumes of interactions simultaneously without any issues. With CEC, organizations can seamlessly implement the service right away, eliminating the need for complicated setups or the deployment of various applications. Additionally, the user-friendly interface ensures that customer service representatives can quickly adapt to the system, ultimately leading to improved customer satisfaction.

It's important to acknowledge that each customer is distinct, particularly large corporations that operate with intricate structures and procedures. However, delivering tailor-made solutions can be expensive and impractical. Our TEM solution integrates our B2B portal suite with additional valuable data, workflows, and integrations. This thoughtfully crafted approach guarantees that the unique requirements of your clients are satisfied through a ready-made and cost-effective solution. The expenses associated with telecom services account for a significant proportion of a corporation's overall budget, largely due to the ongoing management of employee devices and services. Corporations already have established business systems and processes, and they expect their telecom partners to accommodate their established methods rather than forcing a change. Our services streamline telecom management by eliminating manual, labor-intensive tasks, ultimately reducing costs and enhancing efficiency for our clients. In doing so, we not only meet their expectations but also foster a more productive partnership.

ICOMM is a telecom management and consulting company that prioritizes services, specializing in IT Telecom Expense Management, fixed telephony support, UCaaS and mobility services, contract and RFP management, network transformation consulting, and Bill Payment Services. Serving clients in over 4,000 locations globally, including North America, Europe, and Asia Pacific, ICOMM has established itself as a trusted partner since the early 1990s, boasting an impressive client retention rate. The company is dedicated to being the premier telecommunications management service provider, consistently aiming to surpass client expectations by delivering cutting-edge technology and exceptional analytical expertise. With a focus on innovation and client satisfaction, ICOMM continues to evolve its offerings to meet the changing needs of its diverse clientele.

Clearview, developed by Valicom, is a comprehensive telecom expense management (TEM) solution designed to assist companies in overseeing their voice, wireless, and data operations. This software enables businesses to enhance their insight into telecom consumption, mitigate potential risks, and effectively manage expenses. Additionally, Clearview is adaptable, equipped with a wide range of features, and is compatible with Accounts Payable systems, allowing it to function independently or in conjunction with other professional telecom management services, making it a versatile choice for organizations of varying sizes.

Neon Soft is a sophisticated telecom billing solution tailored for telecom operators, VoIP service providers, and resellers in the UK and internationally. Designed to streamline intricate billing tasks, it boasts robust functionalities such as multi-tier reseller billing, CDR rating and re-rating, instant reporting, CRM integration, and automated invoicing processes. Offering adaptable retail and wholesale billing capabilities, Neon Soft empowers service providers to accurately manage their customers, rates, and usage. Its cloud-based infrastructure guarantees secure and scalable operations while minimizing manual workload. From effectively managing rates to providing real-time monitoring, Neon Soft equips businesses with essential tools to enhance revenue, ensure regulatory compliance, and boost customer satisfaction. This software is suitable for both well-established telecom companies and emerging providers, as it seamlessly adjusts to various operational requirements for efficient and forward-thinking billing solutions. Ultimately, Neon Soft not only meets current demands but also positions users for future growth in an ever-evolving industry.

Csmart Gen AI & AI/ML represents a cutting-edge platform focused on generative AI and machine learning within the telecommunications sector, aimed at fostering intelligent automation and real-time customization. Specifically tailored for operators and digital service providers, it enables companies to: Enhance customer interactions: Utilize AI to customize engagements through various channels, thereby increasing consumer satisfaction and loyalty. Maximize network efficiency: Implement predictive analytics and anomaly detection to improve network functionality while lowering operational expenses. Facilitate data-informed decision-making: Convert extensive telecom data into actionable insights that drive more effective product launches, marketing strategies, and customer support initiatives. This platform ensures smooth integration with other Csmart modules, adheres to TM Forum-aligned APIs, and can be deployed in cloud or hybrid settings. Additionally, it is designed to adapt and scale in line with business growth and changing service offerings, ensuring that companies can stay ahead in a competitive market. The combination of these features positions Csmart as an essential tool for modern telecommunications enterprises.

Empower your team members, including supervisors, trainers, Quality Assurance personnel, and agents, to enhance customer interactions effectively. Utilize a user-friendly platform to review both live-monitored and recorded calls, along with synchronized voice and screen recordings. Automatically assess interactions to uncover actionable insights that can significantly boost service quality. Evaluate call-handling proficiency and ensure agents are following established scripts and procedures using advanced call center quality management software. Simplify team performance management with an intuitive interface that allows you to listen to, watch, assess, and score agents while providing constructive coaching and e-Learning opportunities. Equip your agents with packaged call content and e-Learning materials that drive improvements in key performance indicators (KPIs) through timely, relevant, and consistent feedback. Conduct evaluations in a streamlined, efficient manner to prepare agents for success by offering comprehensive performance reports that highlight areas for growth and excellence. By focusing on these strategies, you can create a culture of continuous improvement within your call center.

OSPInsight, which is now integrated into IQGeo, offers a detailed fiber network management software solution aimed at assisting users in the planning, designing, building, analyzing, and maintaining of fiber networks. Drawing from more than three decades of industry expertise, it equips users with sophisticated tools that effectively tackle the challenges posed by increasing complexity and expansion, particularly for telecommunications and fiber operators. The platform encompasses the complete network lifecycle, facilitating processes from initial planning and construction through to ongoing maintenance, and it seamlessly integrates with IQGeo's Network Manager Telecom to provide enhanced capabilities. OSPInsight proves to be exceptionally beneficial for operators focusing on private and regional fiber networks, catering to sectors such as transportation, government, and corporate enterprises. With a robust user base exceeding 100,000 active software users, IQGeo boasts a well-established and rapidly expanding clientele that includes fiber, telecom, and utility companies across the globe. Additionally, this growth underscores the platform's vital role in addressing the increasing demands of modern network infrastructure.

Salestar™ boasts extensive experience in delivering telecommunications services throughout the UK and Europe, having earned the trust of some of the world's leading and most esteemed telecom companies to oversee their operations. In partnership with major networks such as O2, EE, and Vodafone, salestar™ takes pride in its profound knowledge of the telecom sector and offers an extensive suite of solutions tailored for Telecoms Retail, B2B, Distribution & Dealer Management, as well as Refurbishment enterprises. The company ensures real-time oversight of all business operations through a centralized hub, enabling users to have a comprehensive view of their entire organization. This eliminates the need to wait for various systems to consolidate information, as key insights are readily accessible. Additionally, salestar™ enhances operational efficiency by streamlining processes across operations, warehousing, and administration through its integrated workflow management system, thus allowing businesses to focus on growth and innovation.