CoSupport AI Reviews

Summary: At Digital Original, we integrated CoSupport AI to guide new creators through onboarding and ongoing support. This boosted activation rates by 30% and reduced support load. CoSupport BI gave us insights into user behavior, helping us improve communication and UX for artists, galleries, and collectors.

Positive: Clear communication
The pricing model is transparent, offering great value for the price.
AI solutions fitting our needs
CoSupport AI is user-friendly, scoring a perfect 10/10 in usability.
The tools integrate quickly and seamlessly into existing workflows, minimizing disruption.

Negative: There is nothing to be recalled at the moment.

Summary: We were surprised at the turn of using CoSupport’s products. Our initial request was to streamline our hiring processes. We decided to implement AI solutions to automate email processes and website chatbot. The vendor’s team was always with us. The integration went very quickly and successfully. And despite our initial budget concerns, we found the tool to be incredibly cost-efficient, adding significant value without stretching our financial resources.

Positive: Clear communication
The pricing model is transparent, offering great value for the price.
AI solutions fitting our needs
CoSupport AI is user-friendly, scoring a perfect 10/10 in usability.
The tools integrate quickly and seamlessly into existing workflows, minimizing disruption.

Negative: We currently can’t think of any aspects that need improvement at this time

Summary: The solution was integrated with our CRM system (emails and social media channels, in particular) within ours. We even didn’t need to provide much documentation for model training, just articles from our knowledge base. We improved our customer service KPIs and gained the ability to scale our customer service with no effort.

Positive: We reduced response time to 1 hour instead of 24 hours, which improved our clients’ experience significantly. When we evaluated the result of the trial period (2 weeks) we found out that the AI assistant provides accurate responses. Today, we can feel relaxed if the number of clients grows two times. We won’t need to invest in hiring new agents. Our AI assistant will handle as many queries as we need.

Negative: Great tool for automation, capable and cost-efficient.

Summary: It took about 1,5 months to launch the AI assistant that automates up to 80% of responses in Euphoric customer service. We were surprised with the response precision that CoSupport Customer, the AI solution, provides. The payment plan is cost-efficient and transparent.

Positive: The solution we implemented, which is an AI assistant for customer service, was easy to implement within a predictable budget, and there were no issues with adoption from the support agents.

Negative: The solution and the collaboration in general met our expectations completely.

Summary: Collaboration with CoSupport AI brought us two key benefits. 1) We expanded our customer base by offering them advanced AI that provides quick and accurate responses. 2) We’ve got a tool that automates routines in different departments and enhances our team’s performance.

Positive: We’re partners with CoSupport AI, and we’ve got plenty of positive feedback from our clients regarding the reliability and performance of the solution provided by CoSupport AI. That’s the most solid ground for our assessment of CoSupport AI’s expertise. In collaboration with this team, we create AI assistants that are able to boost business operations and improve customer satisfaction. Due to the partnership with CoSupport AI, we broaden our perspectives in the market. Moreover, we use their solution, an AI copilot, for our own operations and customer service. This AI copilot (CoSupport Customer) allowed us to decrease response time by 32% during 3 first months of implementation.

Negative: I really don’t see cons, according to my experience.

Summary: I evaluate our collaboration with CoSupport AI as extremely positive. We’ve got the value from a solution by empowering the team with an opportunity to gain analytical insights with requests provided through conversational language. As for the collaboration itself, I liked most the transparency of the relationships and the fact that the team consistently meets, if not exceeds your expectations.

Positive: The key advantage of CoSupport AI’s product we implemented to our operational processes is the insightful data accessibility for all the team. Now, specialists from different departments (the customer support, sales, product and marketing ones) can collect data needed for grounded decision-making. Moreover, my colleagues can derive this information using Slack, their regular work tool.

Negative: I don’t see what to write about cons. The tool is so easy to implement and use that there are no reservations in this direction. Yes, sometimes you have to think a bit about your query wording, but it isn't related to the tools’ features. It’s more related to the user's style of thinking and skillfulness in formulating queries.

Summary: Our experience with the CoSupport AI team has been overwhelmingly positive, exceeding our expectations from ease of implementation to cost efficiency.
The minimal time required to sync our teams was a small hurdle in the grand scheme, and the benefits, like drastically reduced response times, have been tangible and significant.
It's a tool that reassures us that investing in the right AI solutions is a game-changer for any business.

Positive: We were initially wary about the time and resources needed for implementing an AI tool, but the CoSupport AI team turned those worries into pleasant surprises.
The setup of CoSupport AI’s solution was quick: three days, including organizational matters, and from a technical standpoint, the CoSupport AI team handled it in one day. What we have now is an AI-powered assistant that helps Outstaff Your Team’s teammates answer employers’ and candidates’ questions much quicker.
The positive thing is that the new AI tool implementation was far from the resource drain we feared. Plus, its transparent payment scheme really helped us plan our budgets easily, making the whole process smoother than we ever expected.
The ease of the AI-powered assistant integration into our custom CRM system was a highlight, requiring no extra training for our consultants, which was a huge relief.
And despite our initial budget concerns, we found the tool to be incredibly cost-efficient, adding significant value without stretching our financial resources.
The noticeable drop in response times by up to 50% has us optimistic about a corresponding rise in ROI, making the decision to implement CoSupport Agent a no-brainer for us.

Negative: In searching for drawbacks to the CoSupport Agent, we honestly came up short. There was a bit of time needed to sync our team with the CoSupport team, but that’s to be expected with any new integration.

Summary: As the Co-Founder and CEO of a customer service company with 13 years of experience in the delivery of exceptional customer experience, I can confidently say that CoSupport’s AI has truly been a game-changer for us.

It took less than a month to integrate CoSupport Agent with our QCRM system and our agents' workflow, and in that time we’ve already started seeing results.
For us, this meant a huge reduction in overall time spent on communication, all while keeping that human touch and customer care we’re proud of.

Positive: What truly piqued my interest is their business intelligence tool available right in our Slack workspace. It’s got deep knowledge of our company and our operating procedures.
As I travel a lot, I personally use it to brainstorm business ideas on the go right from my phone.

Negative: Like with any IT product, there is always room for improvement, however, the current functionality goes beyond our needs. And any potential enhancements the guys from CoSupport will make in the future would simply be the icing on the cake.

Summary: It’s just amazing how something like this can exist at such a low price point. I think this is a must for any organization.

Positive: At first, I wasn’t optimistic as we’ve tried multiple AI tools over the last 2 years with no meaningful results. Well, not with CoSupport – their AI somehow learned everything about our software and our customer profile without any work on our end.

Negative: I wish it had access to the internet to analyze and track online trends on social media to notify me when something our customers might like is trending.