CivicPlus 311 CRM System Description
CivicPlus 311 CRM System excels where other solutions fail. All the tools you need to complete and track your work are in one package. CivicPlus 311 System gives your staff the tools they need to be successful. CivicPlus 311 System data can be used to plan for the future and make your budget more efficient. Eliminate duplicate requests, and know where and how to look for issues before you go onsite. Brandable mobile application, Facebook app & call taker. Service requests can be routed and assigned based on category & location. Automatically detect duplicate requests and remove them before they are submitted. Answer requests faster by using category-specific questions. Request types can increase visibility and protect privacy. Status updates and follow-up questions can be used to communicate with the public.
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There are two types of software available: traditional hosted software and web-based software.
Sourcewell cooperative purchasing contract and GSA Federal contract are some of the options available for procurement. Local distributors can also be used or through the corporate offices.
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Pricing
Pricing Information:
Pricing is designed to accommodate varying individual needs and specific requirements. To obtain accurate information please contact CivicPlus directly.
Integrations
Company Details
Company:
CivicPlus
Year Founded:
2001
Headquarters:
United States
Website:
www.civicplus.com/citizen-request-management/
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Product Details
Platforms
Web-Based
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Training Videos
Customer Support
Business Hours
Live Rep (24/7)
Online Support
CivicPlus 311 CRM System Features and Options
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