Caselle Utility Description

Tailored specifically for organizations that interact directly with clients, this system allows for the customization of billing and payment structures to align with the distinct requirements of each entity. You can adjust and establish billing rates for various intervals and payment deadlines. Additionally, it facilitates the setup and monitoring of overdue contract and loan payment agreements with clients. The system is also capable of generating penalties or service orders while providing printed notices for delinquencies and service interruptions. Customer Inquiry enables access to comprehensive information about clients, locations, meters, deposits, billing, contracts, loans, and historical data. To streamline the management of real and personal property taxes and their associated payments, Property Tax Collection offers a simplified solution. With advanced scalability, this module can effectively cater to the diverse demands of any organization, and its master property control feature enhances the efficiency of managing interactions across multiple tax collection procedures. This robust system ensures that organizations can maintain accurate financial records while fostering better relationships with their customers.

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Integrations

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Reviews - 1 Verified Review

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Company Details

Company:
Caselle
Year Founded:
1978
Headquarters:
United States
Website:
www.caselle.com/utility-management/

Media

Caselle Utility Screenshot 1
Caselle Utility Screenshot 1 Caselle Utility Screenshot 2
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Product Details

Platforms
Web-Based
Windows
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Customer Support
Online Support
Business Hours

Caselle Utility Features and Options

Utility Billing Software

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Caselle Utility User Reviews

Write a Review
  • Name: Tracy P.
    Job Title: City Clerk
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Very Expensive and Not User friendly

    Date: Nov 02 2019

    Summary: In comparison, the software is very expensive. Too many steps to do to do anything. No online management for customers who would like to see or pay their bill online.

    Positive: A lot of reports to choose from. Support calls within minutes of an issue but continues to crash.

    Negative: Crashes when I try to run a check up on my data. Modules are very expensive. Yearly maintenance expensive. Does not integrate with Microsoft 365. You have to follow their provided checklist to have modules post to general ledger. Very lengthy process for every module which could be simplified to just a few steps.

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