CallShaper
A Complete Call Center Package
CallShaper’s cloud-based software solution for call centers keeps things simple.
With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management.
CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time.
CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.
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RingCentral RingEX
RingCentral RingEX, a powerful cloud-based telephone system, helps optimize your business communication. RingCentral RingEX provides enterprise-grade communication tools, including voice, fax and text, as well as BYOD (bring your own device) capability. This allows you to work wherever and however you choose. RingCentral RingEX's core features include auto-recording and conferencing as well as unlimited long-distance calling and local calls. RingCentral RingEX can be customized to suit your needs by configuring call management features such as call forwarding, message alerts and missed-call notifications.
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CommandCentral
Our CommandCentral public safety software suite seamlessly links all data from the initial call to the case's conclusion, forming actionable insights, enhancing teamwork by removing obstacles, and providing a comprehensive 360° view of incidents. By utilizing a unified cloud platform, CommandCentral connects all incoming information and streamlines workflows through automated processes. The applications are user-friendly, consistent, and specifically crafted to enhance collaboration and facilitate sharing. Additionally, intelligent correlation ensures the case file is both accurate and comprehensive as each incident progresses. Crafted in collaboration with our customers, CommandCentral is designed for ease of learning and encourages teamwork throughout the process. This approach not only improves efficiency but also strengthens community safety efforts.
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Omnigo
Omnigo stands out as a premier solution for public safety, incident management, and security, catering to various sectors such as law enforcement, education, healthcare, and other enterprise environments. By providing comprehensive tools to oversee the entire incident lifecycle, Omnigo software helps create safer spaces. Its essential modules encompass detection, response, reporting, remediation, and prevention, ensuring a holistic approach to managing incidents. The platform enhances your evidence management workflow, allowing for the preservation of the chain of custody and efficient handling of property from the moment of intake until disposal, accessible on nearly any device. With a team comprised of former law enforcement officials, first responders, and other experts in public safety, we possess the unique insight necessary to effectively safeguard your community while adapting to its specific needs. This combination of technology and expertise positions Omnigo as an invaluable partner in enhancing public safety initiatives.
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