CXM Recording and Quality Monitoring Description
With CXM's call recording solutions, you can effortlessly capture your phone conversations without overspending. This system ensures adherence to evolving policies and regulatory requirements while simultaneously boosting customer satisfaction and profitability. The automated call recording function manages all aspects necessary for compliance and training purposes. Additionally, the Record-On-Demand feature empowers users to initiate recording during any active call for their own safety and needs. Whether it's inbound, outbound, or both, recordings can be organized by agent, extension, or specific groups. Furthermore, you can enhance your setup with CXM's Screen Recording module, enabling the recording of both audio and video. If you prefer not to record every single interaction, CXM allows you to access a curated sample of recorded calls based on specific criteria like agent or group. This flexibility ensures you get the insights you need without overwhelming your resources.
CXM Recording and Quality Monitoring Alternatives
QEval
QEval is a cloud-based platform designed to help call centers manage quality assurance and compliance needs effectively. It offers key features such as integrated online coaching for agents, role-based access controls, encrypted recordings, and detailed trend reporting. As a versatile and intelligent contact center quality monitoring and performance management tool, QEval utilizes advanced artificial intelligence and real-time speech analytics to provide actionable insights and analytics. The platform streamlines the coaching process by delivering training updates and offers enhanced visibility into coaching practices, moving beyond outdated methods of mere checkbox evaluations. By leveraging AI-driven speech analytics, QEval uncovers valuable performance insights, including emotional cues, to improve call center quality monitoring and foster more impactful agent coaching.
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CallTools
Transform your contact center operations with CallTools—an innovative cloud-based platform that unifies inbound and outbound dialing for maximum efficiency. Enhance agent productivity and foster stronger customer relationships with robust features like predictive dialing, call recording, and integrated multi-channel campaigns for email and SMS. Gain a holistic understanding of team performance through comprehensive analytics and real-time reporting tools. With flexible integrations, streamlined queue management, and customizable IVR options, CallTools simplifies workflows and delivers superior call outcomes. Optimize your connection rates using advanced data targeting and dynamic caller ID tools. Designed with an intuitive interface, CallTools empowers teams to handle even complex tasks with ease.
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Call Center Studio
Transform your customer service experience with advanced AI-driven contact center software.
Call Center Studio's cloud-based solution equips businesses with a comprehensive suite of tools designed to streamline both inbound and outbound contact center functions. For inbound communications, users can benefit from features like automatic call distribution, interactive voice response, and effective call routing, which ensures that every call reaches the right representative or team promptly. On the outbound side, the software supports various dialing methods, including predictive, preview, and progressive dialing, allowing agents to connect with customers seamlessly and efficiently.
Moreover, Call Center Studio provides real-time monitoring and analytics, enabling managers to oversee performance metrics all in one convenient interface.
If you're feeling burdened by the high costs and complexities associated with traditional systems, our cloud-based solution is the ideal fit for your needs!
Experience our intuitive platform today!
💰 Flexible pay-as-you-go pricing
✔️ No hardware or software installation required, and no ongoing maintenance
👨💻 User-friendly interface designed for ease of use
🔗 Effortless integration with existing systems
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uContact
Enhance customer interactions across various channels with uContact, net2phone's cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams.
uContact facilitates seamless management of all contact center interactions. Ensure top-notch voice experiences in inbound, outbound, or blended campaigns and engage customers through their preferred digital channels using the Unified Inbox. Our comprehensive platform offers features such as agent and supervisor capabilities, voice options, omnichannel support, and automation tools including chat bots, form creator, and workflow designer.
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Integrations
No Integrations at this time
Company Details
Company:
CXM
Year Founded:
1999
Headquarters:
United States
Website:
www.cxmrecord.com
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Product Details
Platforms
Web-Based
Customer Support
Business Hours
Online Support
CXM Recording and Quality Monitoring Features and Options
Call Center Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
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