Google Cloud Speech-to-Text
An API powered by Google's AI technology allows you to accurately convert speech into text. You can accurately caption your content, provide a better user experience with products using voice commands, and gain insight from customer interactions to improve your service. Google's deep learning neural network algorithms are the most advanced in automatic speech recognition (ASR). Speech-to-Text allows for experimentation, creation, management, and customization of custom resources. You can deploy speech recognition wherever you need it, whether it's in the cloud using the API or on-premises using Speech-to-Text O-Prem. You can customize speech recognition to translate domain-specific terms or rare words. Automated conversion of spoken numbers into addresses, years and currencies. Our user interface makes it easy to experiment with your speech audio.
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QEval
QEval is a cloud-based platform designed to help call centers manage quality assurance and compliance needs effectively. It offers key features such as integrated online coaching for agents, role-based access controls, encrypted recordings, and detailed trend reporting. As a versatile and intelligent contact center quality monitoring and performance management tool, QEval utilizes advanced artificial intelligence and real-time speech analytics to provide actionable insights and analytics. The platform streamlines the coaching process by delivering training updates and offers enhanced visibility into coaching practices, moving beyond outdated methods of mere checkbox evaluations. By leveraging AI-driven speech analytics, QEval uncovers valuable performance insights, including emotional cues, to improve call center quality monitoring and foster more impactful agent coaching.
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Rev
Rev offers premium on-demand, manual, and automated transcription, closed captioning, and foreign subtitling services. Rev has 170,000+ clients, ranging from freelance journalists to global corporations. Rev processes more audio/video than any other provider, and can scale to meet any customer's requirements. Pricing is straightforward, starting at $0.25 per audio/video min for automated speech-to text services and $1.25/min manual with 99% accuracy. Rev.ai is a speech recognition engine available to companies who request it.
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MAXScribe
MAXScribe, created by Stenograph, offers a comprehensive platform tailored for digital court reporters and transcriptionists, featuring multi-channel audio capture, instantaneous translation through the Phoenix Automatic Speech Recognition (ASR) technology, and sophisticated editing capabilities all in one system. It accommodates up to 50 audio channels, making it ideal for smooth recording in remote or hybrid environments, particularly when used in conjunction with tools like CaseTestify. The system leverages Stenograph's proprietary ASR engine for near real-time translation of speech into text, significantly boosting efficiency and allowing for services like immediate readback and same-day rough drafts. Additionally, it enables multiple users to collaboratively edit transcripts at the same time, providing real-time updates that streamline the production workflow. Clients benefit from interactive and immediate access to transcripts, which enhances their involvement during court proceedings, and the platform's user-friendly interface ensures that users can easily navigate its features. This holistic approach not only enhances the transcription process but also fosters a more engaging experience for all parties involved.
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