C1 Connected Experience (C1CX) Integrations

AWS is the leading provider of cloud computing, delivering over 200 fully featured services to organizations worldwide. Its offerings cover everything from infrastructure—such as compute, storage, and networking—to advanced technologies like artificial intelligence, machine learning, and agentic AI. Businesses use AWS to modernize legacy systems, run high-performance workloads, and build scalable, secure applications. Core services like Amazon EC2, Amazon S3, and Amazon DynamoDB provide foundational capabilities, while advanced solutions like SageMaker and AWS Transform enable AI-driven transformation. The platform is supported by a global infrastructure that includes 38 regions, 120 availability zones, and 400+ edge locations, ensuring low latency and high reliability. AWS integrates with leading enterprise tools, developer SDKs, and partner ecosystems, giving teams the flexibility to adopt cloud at their own pace. Its training and certification programs help individuals and companies grow cloud expertise with industry-recognized credentials. With its unmatched breadth, depth, and proven track record, AWS empowers organizations to innovate and compete in the digital-first economy.

Salesforce provides tailored CRM solutions with Starter Suite and Pro Suite, designed to support small businesses at every stage of growth. Starter Suite delivers a simple yet powerful way to unify marketing, sales, customer service, and commerce through an intuitive platform that includes AI-powered features and a 30-day free trial. Pro Suite expands on these capabilities with advanced automation, customizable workflows, enhanced pipeline visibility, real-time chat, and integration with a broad ecosystem of apps on AppExchange. Whether you need a streamlined CRM or a more robust tool to handle complex business processes, Salesforce offers scalable options that grow with you. Both suites come with marketing campaign tools, service automation, and ecommerce capabilities, helping you find leads, close deals, and delight customers efficiently.

Introducing Microsoft 365, previously known as Microsoft Office 365. Unlock your creativity and accomplish your goals with a suite of tools including Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, SharePoint, Microsoft Teams, Yammer, and more. A subscription to Microsoft 365 grants you access to the latest versions of Office applications, both on your desktop and online, along with timely updates as they are released. Whether you're using a desktop, tablet, or smartphone, Microsoft 365 combined with your device and an internet connection ensures you can maintain productivity from any location. OneDrive ensures that your work is accessible from anywhere, allowing for seamless collaboration and sharing with others. Plus, support is readily available through email, chat, or phone, connecting you with a real person whenever you need assistance. Embrace the power of Office today and find the subscription plan that best suits your needs for ultimate efficiency. Now is the perfect time to elevate your productivity game.

Our goal is to systematically arrange the information available globally so that it can be easily accessed and utilized by everyone. When you conduct a search, you encounter thousands, if not millions, of webpages filled with valuable information. The process through which Google determines which results to display begins well before you initiate your search, driven by a dedication to deliver the best possible information for your needs. Prior to your search, Google meticulously organizes data about webpages within its Search index, which serves as a colossal repository that surpasses the collective knowledge stored in all the libraries around the globe. In mere moments, Google’s Search algorithms sift through hundreds of billions of webpages contained in our index to identify the most pertinent and useful results tailored to your query. To enhance your search experience, Google presents results in various practical formats, including maps with directions, images, videos, and narratives, and we continually innovate to introduce new methods of information presentation. This ongoing evolution underscores our commitment to improving how you access and interact with the vast wealth of information available online.

IBM Cloud® offers features that enhance both business agility and resilience, allowing users to discover a platform that provides 2.5 times the value. Tailored for various industries, it emphasizes security and the flexibility to develop and operate applications in any environment. The platform facilitates the transformation of business workflows through the integration of automation and artificial intelligence. Furthermore, it boasts a robust technology partner ecosystem that addresses specific industry demands, leveraging deep expertise and tailored solutions. Its processes are automated and auditable, ensuring compliance and efficiency. With unique functionalities ensuring top-tier cloud security and monitoring, users benefit from a uniform security and control framework across all applications. Additionally, its containerized solutions foster seamless DevOps practices, automation, data management, and security enhancements. The platform offers streamlined integration along with a consistent application development lifecycle, making it user-friendly. Beyond these features, IBM Cloud harnesses advanced technologies such as IBM Watson®, analytics, the Internet of Things (IoT), and edge computing, enabling businesses to innovate and stay ahead of the competition.

Genesys Cloud CX is a versatile, cloud-based solution for contact centers that aims to provide outstanding customer experiences through multiple communication channels. With a focus on scalability and adaptability, it merges voice, chat, email, social media, and messaging into a single, streamlined interface. The platform utilizes sophisticated AI and analytics technologies to offer immediate insights, automate routine processes, and tailor interactions, thereby enhancing customer engagement efficiency. Additionally, its strong workforce management features enable businesses to fine-tune staffing and performance while upholding high service quality. Ideal for organizations of various sizes, Genesys Cloud CX facilitates smooth implementation and flexibility, proving to be an excellent choice for those seeking to improve their customer service capabilities. Furthermore, it ensures that businesses can respond to evolving customer needs and technological advancements seamlessly.

Avaya Cloud Office is a comprehensive cloud-based communication platform that integrates voice, video, messaging, meetings, and collaboration tools into one cohesive system. It effectively links office-based, remote, and mobile employees across various devices, enabling uninterrupted and uniform communication. With functionalities such as business phone numbers, voicemail transcription, team messaging, and document sharing, it significantly boosts productivity and teamwork. The platform also places a strong emphasis on security through encryption and connects with more than 100 business applications, like Salesforce, Office 365, and G Suite, which assists companies in optimizing their workflows and enhancing overall efficiency. This all-in-one solution is designed to adapt to the evolving needs of modern businesses.

Create, execute, oversee, link, and safeguard all your applications across any cloud environment. VMware's Multi-Cloud solutions provide a cloud operating framework suitable for all types of applications. Propel your digital transformation efforts with the most reliable and widely adopted cloud infrastructure available today. Utilize the same expertise you apply in your data center while accessing a vast network of six major hyperscale public cloud providers and over 4,000 VMware Cloud Provider Partners. By employing a hybrid cloud approach through VMware Cloud Foundation, you can achieve uniform infrastructure and operations for both new and existing cloud-native applications, spanning from the data center to the cloud and extending to the edge. This uniformity fosters enhanced agility while minimizing complexity, expenses, and risks. You can develop, run, and manage contemporary applications across any cloud, addressing various demands with resources from both on-premises and public cloud environments. Furthermore, you have the capability to manage both containerized workloads and traditional VM-based workloads seamlessly on one cohesive platform, ensuring efficiency and adaptability.

Experience the seamless integration of as-a-Service convenience with the robust control of top-tier technology frameworks. Implement an as-a-Service operational model tailored to your specifications, whether in your data center, at the edge, or within a colocation setting. Benefit from technology that you operate while it is managed on your behalf, ensuring alignment with your business objectives and allowing for rapid scaling with enhanced adaptability. Decrease risks while maximizing your available resources, empowering your business to function according to your preferences. APEX provides comprehensive cloud and infrastructure services to meet diverse data and workload needs, allowing for accelerated innovation, responsiveness to changing demands, and sustained oversight of IT processes. Built on cutting-edge Dell Technologies infrastructure, APEX leverages Intel’s flexibility and performance to deliver superior products, including APEX Private Cloud, APEX Hybrid Cloud, APEX Console, APEX Data Storage, and additional solutions, all designed to give you control and efficiency in your operations. With APEX, you can confidently navigate the complexities of modern IT landscapes while focusing on your core business goals.

C1 Elly stands out as the sole fully managed generative AI platform that effectively unlocks the complete potential of your enterprise data, ensuring a swift transition to impactful automation. Our services encompass everything from preparing your data for use to fostering ongoing enhancements, creating safe AI solutions that significantly improve both customer and employee experiences, ultimately contributing real value to your organization. Start your AI journey with a complimentary analysis designed to identify significant automation opportunities. By providing seamless data access and careful curation, we establish a solid foundation for a robust and clean data architecture. Our protective measures secure your data against inaccuracies, guaranteeing dependable and accurate responses every time. With the expertise of our AI specialists, you can maximize your return on investment through effective deployment, continuous optimization, and vigilant oversight. Additionally, our commitment to meticulous data curation, pre-processing, and governance ensures the development of a pristine and precise data backbone, setting the stage for successful AI integration. By focusing on quality and reliability, we enable you to fully harness the potential of AI, fostering innovation and efficiency across your operations.