Broadband Dynamics Description

Comprehensive omni-channel software solutions encompass voice, SMS, web chat, social media, and additional communication methods. They feature a TCPA-compliant enhanced manual dialing system along with predictive, progressive, and power dialers. The platform also offers ACD/queues, call and screen recording, sentiment analysis, and customizable dashboards, as well as advanced reporting capabilities with automation. Quality assurance is enhanced through automated call scoring, and AI-driven voice, chat, and SMS bot solutions are integrated. Additionally, CPaaS capabilities facilitate the automatic ordering and routing of phone numbers within our carrier network, ensuring seamless connectivity and efficiency for users.

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Company Details

Company:
Broadband Dynamics
Year Founded:
1996
Headquarters:
United States
Website:
www.broadbanddynamics.com

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Product Details

Platforms
Web-Based
Windows
Mac
Linux
iPhone App
iPad App
Android App
Chromebook
On-Premises
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Training Videos
Customer Support
Live Rep (24/7)

Broadband Dynamics Features and Options

Unified Communications Software

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

IVR Software

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Cloud PBX Provider

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

SD-WAN Solution

Application Delivery Control
Centralized Orchestration
Dynamic Path Selection
Multi-Cloud Management
Policy-based Management
VPN
WAN Optimization
Zero-Touch Provisioning

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