Bravo POS for Pawnbrokers Reviews

Summary: I have been in the gun and pawn business for 15 years now and was very reluctant to switch from the paper forms to anything digital. After using this for the past year I am so glad we made the switch. No more starting over on a new form because of errors by individuals filling out something incorrect or misspelled words. This software notices and requires action to fix any clerical errors. The best decision our shop has made.

Positive: We no longer need paper forms, there is a Spanish version as well. any form of mistake made by the individual filling out the form is noticed by the software and notifies you of any potential errors that may need to be corrected.

Negative: We have been using this E4473 form for over a year now and I can't think of any reason you shouldn't be using this feature.

Summary: Bravo has revolutionized how we do business. The seamless integration between point-of-sale, e-commerce, and inventory management has eliminated duplicate work and reduced human error. Their customer support team is exceptional - quick to respond and genuinely knowledgeable about both the software and industry regulations. The system's ability to automatically sync inventory across multiple online marketplaces while maintaining our A&D compliance has been invaluable. Making the switch to Bravo was one of the best business decisions we've made for our family's pawn shop.

Positive: Transitioning from Munz to Bravo transformed our family's pawn shop operations. The integrated e-commerce capabilities opened new revenue streams, while their mobile app and automated customer review system significantly improved our online presence. The built-in estimator makes pricing consistent across our team, and the jewelry estimator feature streamlines our precious metals transactions. The cloud-based platform means I can monitor operations from anywhere, and their E4473 system has made our FFL compliance remarkably more manageable. ATF audits are smooth and using cloud storage makes gun traces so much easier.

Also, MobilePawn is simply the best. Having an app that customers can download and make their payments or shop inventory has been essential. The convenience it provides for customers, as well as our team, has been wonderful. Both MobilePawn and Buya have been incredible marketing tools for our pawn shops.

Negative: While the initial investment was higher than some alternatives, the ROI has proven its worth through increased efficiency and sales.

Summary: My experience has been great. Support is responsive, the set up and data transfer was very clearly explained, and the help they offered getting started was top shelf. You get what you pay for with this software, they are no joke!

Positive: We had an older software (pawn manager) and it limited us to in store sales and simple transactions. Bravo allowed us to step into online sales, getting our name out there with reviews sent to customer phones, and their app. It was really a game changer. Those are just a few of the things that helped. We also saved a lot of time including reporting, and their e4473 product. We were scared as the FFL side of the business gets more complicated with all the red tape and Bravo offered a way for us to be more confident in our compliance with those 4473 forms and the A&D book.

Negative: I really don’t have a bunch of cons, I was warned about pricing but when we decided to go with Bravo I realized that you truly get what you pay for and that to me is worth the money when I’m trying to be compliant with the ATF and when I need a reliable service for calculating pawns, consignments, and everything in between. So sure they aren’t the cheapest but to me they are the BEST.

Summary: Very pleased with the system and the support I received. Tech support was always eager to help when required and I the startup when I opened my store was very smooth.

Positive: All the heavy lifting was done for me. The system is user friendly and extremely intuitive. I'm not a jeweler by trade, so the jewelry estimator is literally worth its weight. Daily updates on the price of precious metals keeps you from paying too much.

Negative: Adding inventory on the new setup was a bit of a chore at first, but I was still learning it, so I did not have time to adapt before I closed my store

Summary: Always innovating. The periodic updates always bring value. They do a great job of communicating to their users.

Positive: The MobilePawn feature is so valuable. It saves us so much time and customers can check on their account 24/7

Negative: It costs a lot monthly to use Bravo. It is worth it, but pricey

Summary: In the end, I do not regret switching over to Bravo. I believe overall it is benefiting my business. No system is perfect but Bravo is making the attempt to try to be. What more could you ask for?

Positive: A lot faster loan writing.
Finding merchandise is a breeze.
The Jewelry Estimator is one of my favorites.
Quick fixes from support and the amount of users who you can go to for help.

Negative: Searching for customers with their date of birth would be a lot easier.
Some of the stuff takes a lot of steps for one simple thing. +
Lots of options, but most cost extra.

Summary: Overall it’s a great software and sometimes I think “Oh this is a pain in the butt” on something but then realize it makes life easier in the long run. It is a subscription based platform but that also means updates are performed on a regular basis.

Positive: eBay integration.
Pictures of inventory items.
Updates are often.
There support team is fast when needed.

Negative: Some things you don’t know you need from the start but end up needing later on. Only thing I wish was there was a list from the start that showed what comes with what and a good explanation of what you may need to add on later.

Summary: I have been treated like royalty ever since switching to Bravo 3 years ago. Anytime I have had any issue or concern, I have been taken care of!

Positive: Bravo is cutting edge and constantly innovating to meet the demands of its customers and its customers' customers.

Negative: No software is perfect but Bravo is constantly improving their product based on their own research and most importantly the feedback of their customers.

Summary: Over the last 6+ years I have seen Bravo as a company and the program has improve greatly.
They have always been willing to listen to me on what I think would improve the program.
That does not mean that they have done everything I would like but, if it is something that would improve the Bravo for all it's user they have done it.
The support staff that they have does a great job.
I look forward to seeing what they have to offer going forward.

Positive: Bravo is easy use and I can train employee in a short amount of time.
It allows us to put limits on each employee based on where they are at in their training which saves money on mistake that happen with new employees.

Negative: When setting up new employees I almost always miss something that they need in the security setting because things in the security setting are not together or names don't show up the same as what is used in the program.

Summary: Dependable, Solid, the best Software we ever used since 1985! They continue to improve with many new features and keep up with current technology and changes in the pawn industry could be their best trait.

Positive: The tightness of the program plus the endless possibilities and opportunities. It really spoon feeds the pawnbroker prices for buys, pawns, trades on all types of merchandise. The Jewelry Estimator is one of my favorites. Customer History is an extremely strong tool.

Negative: The learning curve from a management perspective. Not a big fan of menu type pricing.

Summary: While I do find the constant updating mildly annoying, it does work out with any issues you run into that get fixed very quickly.

Positive: The quick fixes from support and the amount of users who you can go to for help. There is a lot of changes that happen because they listen to every idea we come up with from the front lines.

Negative: The constant updates when starting bravo in the morning. Sometimes it slows things down for the early morning.

Summary: Best pawn service ever. It has been way better than pawn master. It is also super easy to use. It has been super easy to use.

Positive: I like that I don’t have to sign back in when I make a mistake and start all over. There are so many features that it offers and has your numbers ready for you at a click of a button.

Negative: Some of the stuff takes a lot of steps for one simple thing. I wish there was a way to integrate to have messages from Shopkeeper come to the Bravo Home Screen instead of having to use my phone.

Summary: Overall, I love Bravo, they are constantly making more features and options available, and far surpass the multiple other systems I have tried in the past.
I also love that they take suggestions from their customers and implement them into the Bravo system.
Any time I have needed assistance I have gotten great support from their team.

Positive: Working in a pawnshop for over 11 years, giving my customers peace of mind when taking in their items was of most importance to me.

I loved having the ability to customize each transaction and being able to attach a picture of the item to the repair, pawn, or loan along with being able to input all the other little details that most systems do not allow.

I also continue to be impressed by all of the abilities with the Ad Hoc reporting.

Negative: I wish there was a way to bypass the process repair & mark completed.
That step is really only necessary when repairs are sent out of the store.

Summary: I switched from a different pawn software to Bravo. Bravo is much, much, better. I did a fair amount of research as well as asking other pawn shop owners/employees about it, and all had great things to say about Bravo. I recommend this software.

Positive: Great interface.
Lots and lots of options to make running a shop easier.
Great customer service. One thing is really like is that they collect data to show the average pawn/buy/sell prices of items. If an item comes into the shop that I know nothing about, this really helps me out.

Ease of listing items for sale online is fantastic. I love this. I have sold many items within hours by doing nothing more than clicking a couple extra buttons to get it listed online.

Negative: Lots of options, but most cost extra.
A bit of a learning curve, but as stated the customer service is great and will help out when needed.

Summary: I absolutely love Bravo. It’s an all-in-one system that’s not only reliable but also incredibly flexible to fit any business need. The team behind Bravo really listens to customer feedback, constantly improving the software with features that make a real difference. Whether it's managing firearms, processing loans, or fine-tuning operations with data insights, Bravo just makes everything easier. It’s a game-changer for growing a business and building confidence in the team. I couldn’t imagine using anything else!

Positive: Bravo’s got it all. It’s super versatile and really shines in managing firearms, handling e-commerce, and more. It’s a reliable, adaptable system that you can tailor to fit your needs—whether you’re managing inventory, making sales, or processing loans.

The best part? The data. Bravo provides loads of insights to help you fine-tune your business and make smarter decisions. It’s all right there, making it easy to see what’s working and where you can improve.

Bravo is also great for onboarding new hires. The user-friendly interface helps build confidence with loan offers and rating item conditions. Pretty soon, they’ll be pawn pros.

Plus, Bravo keeps an ear out for customer feedback, using it to shape new features and system updates. While features may roll out in stages, they eventually become fantastic tools that keep getting better.

If you’re looking for an all-in-one solution that supports growth and listens to users, Bravo’s definitely worth a look.

Negative: Because Bravo is so robust, it can feel a bit overwhelming at first. There are lots of ways to complete the same transaction, which can be confusing until you figure out the best way for your business.

The extensive security settings are a plus for safety, but if they’re not set up just right, it can get frustrating for users. It might take a bit of fine-tuning to make sure everything runs smoothly.

New features roll out in waves, so they may seem a little unfinished at first. But with some patience, they eventually turn into really great tools that add a lot of value.