BMC Helix ITSM Description

Experience the future of IT service management with BMC Helix ITSM, a top-tier SaaS solution tailored for contemporary enterprises. Incorporating cutting-edge cognitive automation technologies, this platform revolutionizes the best practices of ITSM that users have come to trust from Remedy, all while offering flexible cloud deployment options. It equips organizations with everything necessary for delivering predictive, industry-leading service management. The cognitive automation features enhance the experience for agents, ensuring they operate more efficiently. With BMC Helix Multi-Cloud Service Management, users benefit from a secure and seamless service experience across various cloud environments. The platform also boasts powerful reporting tools and visualizations that provide invaluable data-driven insights. Its modern persona-based user experience is optimized for all devices, ensuring accessibility and usability. Additionally, the container deployment functionality allows for operations in any public cloud environment, enhancing flexibility. The introduction of the new BMC Helix Integration Platform promises to deliver premier iPaaS capabilities, boosting usability, adaptability, and scalability for enterprises. Elevate the experience for agents through the transformative power of cognitive automation, paving the way for improved service delivery and efficiency.

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Company Details

Company:
BMC
Year Founded:
1980
Headquarters:
United States
Website:
www.bmc.com/it-solutions/remedy-itsm.html

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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Webinars
Customer Support
Business Hours
Online Support

BMC Helix ITSM Features and Options

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk Software

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Change Management Software

Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management

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