BMC Helix Chatbot Description
BMC Helix Chatbot transforms the cognitive enterprise by providing users with intelligent, multi-channel interactions that facilitate service discovery and requests through a personalized conversational interface. By integrating with BMC Helix Digital Workplace, BMC Helix Business Workflows, and BMC Helix Cloud Cost, BMC Helix Chatbot enhances employee engagement and productivity through these smart, omni-channel experiences. These advanced applications are essential for meeting the evolving demands for engaging user experiences within enterprises. Beyond just convenience, AI-driven interactions simplify the deployment of digital services for IT organizations while making them more accessible and attractive for employees. As indicated by market trends, the significance and impact of intelligent applications in the workplace are on the rise. Moreover, companies often grapple with a lack of cohesive service pathways, which can detrimentally affect the overall employee experience. Ultimately, addressing these challenges is vital for fostering a more efficient and satisfying work environment.
BMC Helix Chatbot Alternatives
Enterprise Bot
Our AI is your best agent, trained to answer all questions and guide customers through every step of their journey, 24/7. Our AI is cost-effective, quick, and offers out-of-the-box domain knowledge and integration. Enterprise Bot's conversational AI is superior and can understand and respond to user requests in multiple languages. Our domain knowledge allows for high accuracy and record-breaking time-to-market. We offer automation solutions that integrate into core systems, whether it's commercial or retail banking, asset, or wealth management. You can check the status of trades, pay your credit card bills, send offers and much more. To increase sales and cross-sell, provide simple answers to complex questions about insurance products. Our smart flows will allow customers to quickly report claims using our smart flows. Our AI interface allows customers to ask questions about ticketing, book tickets, check train schedules and provide feedback.
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Zendesk
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IBM watsonx Assistant
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-User-friendly interface with drag-and-drop conversation builder and pre-built templates.
-Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language.
-Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.
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Freshchat
With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.
This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.
Freshchat offers:
-Unified inbox experience to manage conversations across digital channels
-Best-in-class AI chatbots that focus on intent and engagement
-Proactive messaging using hyper-targeted rich media campaigns
-Intelligent load balancing and auto-routing capabilities
-Seamless integrations via a rapidly growing app marketplace and custom APIs
-Highly resilient architecture built on AWS and certified with industry compliances
Languages supported:
Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Dutch, Danish, English, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Khmer, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norse, Norwegian, Odia, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian,
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Integrations
Company Details
Company:
BMC Software
Year Founded:
1980
Headquarters:
United States
Website:
www.bmc.com/it-solutions/bmc-helix-chatbot.html
Media
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
Customer Support
Business Hours
Live Rep (24/7)
Online Support
BMC Helix Chatbot Features and Options
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