B2Chat Description
B2Chat is a web application designed to enhance customer service for businesses through efficient chat management. By enabling rapid responses to customer inquiries, businesses can manage the necessary number of agents all from a single platform. With B2Chat, you can consolidate chats across multiple channels, including Facebook Messenger, Instagram, LiveChat, Telegram, and WhatsApp. Seize the opportunity to convert every interaction into a sale by streamlining your communication channels; this allows your team to respond to all customer inquiries without the hassle of logging into each platform individually. Boost your response efficiency with pre-set messages, ensuring that both your staff and customers save valuable time. Additionally, you can generate detailed reports on your team's performance, analyze key statistics, and make informed decisions to refine your business strategies for even greater success. This comprehensive approach not only simplifies customer interactions but also empowers businesses to optimize their service delivery.
B2Chat Alternatives
Social Intents
Offer website live chat support from the collaboration tools you already use: Microsoft Teams, Google Workspace, Slack, and Zoom.
Build ChatGPT powered AI Chatbots in 1-Click and enable your chatbots when your agents are unavailable. Create WhatsApp, SMS, and Messenger chatbots with the ability to escalate to humans when it makes sense.
No need to learn additional software to support customers. Engage potential customers when they need your help, close more deals, and increase online revenue.
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kama DEI
kama.ai's Designed Emotional Intelligence, kama DEI, truly understands the meaning and human impact behind your client or user's situation or inquiry the way we as people understand each other.
Our Natural Language Understanding (NLU) technology, combined with our proprietary knowledge base, and our human value guidance algorithm supports true human-like understanding and inference behind the interactions with users. Our knowledge base content is easily 'programmed' in natural language, rated by human values, that we all understand, creating an ever expanding Virtual Agent that can answer questions for your clients, employees or other stakeholders.
Conversation journeys deliver prioritized product and service information, directly the way your product or service experts or client practitioners want to communicate it. No data scientists or programmers are required.
kama DEI Agents can 'speak' over our website chat interface, Facebook Messenger, smart speakers, or from within mobile applications. Ultimately, we help you get the right information, to the right people, at the right time, providing any-time client engagement, increasing your marketing ROI and building your brand's loyalty
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Userlike
Userlike is the leading software for customer messaging and support automation in Germany. The heart of this solution is the Message Center - a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger and more. From here, all messages can be processed with professional features such as message templates, live translations and file sharing.
Userlike has a powerful website messenger that companies can integrate into their website. The live chat tool lets your customers choose to either have a conversation at that moment or continue it at a later time - just like their favorite messaging apps.
For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship.
Self learning chatbots with GTP-4 integration, smart FAQ pages and dynamic contact forms can be integrated via Userlikes AI Automation Hub to automate your customer support.
The software is developed and hosted in Germany, making Userlike a GDPR-compliant customer communication solution
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Freshchat
With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.
This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.
Freshchat offers:
-Unified inbox experience to manage conversations across digital channels
-Best-in-class AI chatbots that focus on intent and engagement
-Proactive messaging using hyper-targeted rich media campaigns
-Intelligent load balancing and auto-routing capabilities
-Seamless integrations via a rapidly growing app marketplace and custom APIs
-Highly resilient architecture built on AWS and certified with industry compliances
Languages supported:
Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Dutch, Danish, English, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Khmer, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norse, Norwegian, Odia, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian,
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Pricing
Pricing Starts At:
$80 per month
Free Trial:
Yes
Integrations
Company Details
Company:
B2Chat
Year Founded:
2017
Headquarters:
Colombia
Website:
www.b2chat.io
Media
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Webinars
Customer Support
Business Hours
Online Support
B2Chat Features and Options
Chatbot Software
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Customer Engagement Software
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Live Chat Software
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Conversational Marketing Platform
Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat
B2Chat User Reviews
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