Autoflow User Reviews

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  • Name: Jeff D.
    Job Title: Owner/Service Advisor
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Very professional looking

    Date: Mar 29 2023

    Summary: Absolutely love this program. The level of professionalism and value it gives our customers is awesome! Jobs practically sell themselves with this dvi. Techs can clearly see what jobs need to be done and retrieve past jobs as well.

    Positive: Easy to use and see where your tech is on jobs.
    Preformed annotations that can be added to pics with a short description.
    Automated maintenance reminders.
    Tech support is excellent and easy to reach when needed.

    Negative: Really the only con I have is that the DVI setup is a little tricky at first, But after watching a setup video a few times, it got a little easier.

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    Autoflow Company Response
    Date: Mar 30 2023
    How you mentioned our DVI is difficult to set up, or at least tricky makes sense. Unlike some other entry-level digital inspections on the market, we've tried to give you enough options, so that none are missing. Of course in an effort to do this, you are right --- sometimes that can feel like an overload. We're thankful you took advantage of our extensive training and resources to jump the hurdle.
  • Name: Scott S.
    Job Title: Owner
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Autoflow is great

    Date: Mar 29 2023

    Summary: Support team is very responsive, highly recommend Autoflow. Have been using Autoflow for many years.

    Positive: Ease of use.
    Reporting aspect of the product is awesome we can find any issues that are going on in our business.

    Negative: No cons at the moment, when there is a support issue the team jumps right on it and helps to correct.

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    Autoflow Company Response
    Date: Mar 30 2023
    You touched a soft spot. Yes, we absolutely love providing world class support, and we are so thankful you took a moment to highlight that. Thank you!
  • Name: Aliesha S.
    Job Title: Operations Coordinator
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Virtual Inspections for the WIN

    Date: Mar 30 2023

    Summary: I love that this is a web based platform, it is extremely user friendly! Help is just a few clicks away and is very knowledgeable. I love this product!

    Positive: Web based platform, no app to install.
    Extremely user friendly and easy to understand.
    Live up to date progress tracking.

    Negative: I am unable to text technicians from the platform.

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  • Name: Chris A.
    Job Title: Service Manager
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great Tool to Increase Customer Understanding

    Date: Mar 30 2023

    Summary: Autoflow is generally reliable and easy to use. Customers find the DVIs to be clear and easy to understand.

    Positive: Autoflow provides a great platform for communication with our customers in a manner that allows greater understanding of the needs of the vehicle. It offers a way for us to be transparent with our customers about the needs of their vehicles.

    Negative: Autoflow customer data seems to be based on phone numbers which makes it difficult to separate a customer's personal and business vehicles when they use the same phone number for both.

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    Autoflow Company Response
    Date: Apr 06 2023
    To be transparent, we loved your review. (wink!) Thanks for leaving us with those comments and we'll look into the logic behind phone number association.