Auglio Reviews

Summary: We recommend Auglio without any reservations to any eyewear e-commerce looking for a reliable virtual try on provider.

Positive: From our first interaction, their team demonstrated deep industry knowledge and an eagerness to understand and meet our specific needs.

Their customer support team deserves a special mention. Every issue, no matter how minor, has been addressed promptly and with a level of personal care and attention that is rare in today’s fast-paced business environment. Their technical support team is knowledgeable and always available, ensuring that our business operations run without any hitches.

Negative: Our only regret was that we didn't find them earlier, as we tried other provider but weren't satisfied at all.

Summary: On top of previous review, recently app was not working and they have no courtesy to respond. They walked us through the integration of product, we published the product and Try-on products are not visible.
And when we raised concerns and reached customer support they end up deleting this app from our store, leaving us with losses for more than $10,000 which is reported to Shopify legal team and also to our law firm to serve them notice

We Started using this app in 2021, and with some glitches in the beginning was okay as we were also learning and they were also improving, But when we decided to have more products we negotiated our price with them so we can get integration from them to save our time & can invest in something else, also we were committed that those files will be provided to us.

Positive: N/A.

Negative: 1 Their customer service by CCO is poor & now able to understand core issue with very poor attitude & communication!
2 CCO declined to keep the commitment made in writing with several excuses in several emails on record. Like they stop providing asset files "SEVERAL YEARS AGO" , whereas committed us in 2021 & another one if we requested an product to be integrated previously (which we requested and paid in 2022) they will do it, after providing them proof they declined to do so.
POOR ACCOUNTING
3 Number were not matching with our published products every time we went through audit and their accounting system is very poor.
4 Products published will have Try-On disappeared, they will ask you do whole process again & again, we have done it 2 times. Means be prepare if you have more SKU then dedicate a person for auditing every 3 to 6 month and then provide them proofs.
POOR MANAGEMENT
5 Their staff keep changing every 6 month we had been dealing with new manager with going through the whole process again and again. - Frustrating
POOR RESPONSE
6 We agreed to certain price now they disagree for integration. (now we are okay with that as our staff agreed to do in my office but do need technical details which they are not providing)
7 Also they agreed to certain plan when they started this app & now they are looking for customer to pay current price without any prior updates.
6 We were told an dedicated manager will be there to account to manage and provide service
A. Manager will keep changing
B Product wont be integrated
C If you raise a question they will disagree to same and now new is they can dedicate and manager was Surprise to me personally.

I had my staff dedicated to this for 1 month in 2021 end and then we went through whole process, then same we went through in 2022 and same we provided them the proof. This time I am spending time myself and doing it already spent 5 days in a row and now counting as switching to another plugin will need time.

If you are dealing with them make sure you have everything in writing & accounting is in perfection with them.