Aranda Virtual Support Integrations

Aranda Field Service is an innovative solution designed for the management of field personnel, allowing organizations to oversee work orders, inventory, and staff from a centralized system, which ultimately cuts down on mobile operation expenses. This platform facilitates the entire lifecycle of service orders, seamlessly managing everything from initial requests to execution and final closure. By optimizing both time and resources, it boosts productivity through efficient handling of service requests, ensuring timely responses from field specialists, which in turn enhances customer service while significantly lowering costs. The solution enhances the customer experience by automatically allocating field personnel, delivering case details to mobile devices, confirming the availability of essential spare parts or configurations, and effectively addressing work orders. Additionally, the mobile application plays a crucial role for field specialists by providing them with in-depth service information and execution data, all of which are easily accessible via their smartphones. Ultimately, this comprehensive approach not only improves operational efficiency but also fosters a more responsive service environment.

Aranda Enterprise Mobility Management (AEMM) provides an all-encompassing approach for organizations to effectively oversee mobile devices, applications, content, and security from a single platform. It is compatible with leading operating systems and includes a centralized web console to enhance management efficiency. Through its Mobile Device Management (MDM) features, AEMM supports various enrollment methods such as QR codes, email invitations, and manual entries to streamline the onboarding process. Administrators can obtain comprehensive hardware and software inventories, execute remote actions like locking or wiping devices, and utilize geofencing to track devices in real-time. Additionally, the Mobile Application Management (MAM) component allows for the organization, distribution, and updating of applications, which aids in forming a centralized app catalog. Furthermore, it empowers organizations to enforce usage policies by employing whitelisting and blacklisting techniques for better application governance. Such a multifaceted solution significantly enhances mobile device oversight, ensuring compliance and security across the board.

Aranda Service Management is a comprehensive IT Service Management (ITSM) software that aims to boost productivity within organizations by offering automated service solutions. It adheres to ITIL 4 best practices and features a user-friendly portal alongside self-service capabilities, which allow clients to submit requests, track the status of their cases, and access a centralized knowledge repository for self-management around the clock. Key advanced features include a priority matrix, financial oversight, structured approval workflows, import/export options, and tools for collecting satisfaction feedback. By incorporating artificial intelligence and machine learning, it provides top-tier self-service experiences while simultaneously lowering support expenses. Additionally, it accommodates multi-project environments, enabling businesses to oversee various service domains beyond IT without the need for extra infrastructure, thus promoting seamless operational efficiency. This flexibility makes it an invaluable asset for organizations looking to streamline their IT and service management processes.

Aranda CMDB serves as a robust Configuration Management Database solution that empowers organizations to systematically organize, oversee, and refresh data on configuration items (CIs) across various projects from a unified repository. By enabling the linkage of CIs to a service catalog within Aranda Service Management, it effectively connects incidents, changes, and issues to particular CIs and their interdependencies, supplying specialists with in-depth contextual details necessary for conducting root cause analysis and effective troubleshooting. Additionally, it facilitates the development of profiles that associate CIs with specific users or relevant criteria, which enhances targeted searching capabilities and assists in calculating the total cost of ownership (TCO) for each asset, thus supporting budget planning and expenditure assessments. Furthermore, Aranda CMDB's integration with Aranda Device Management (ADM) and Aranda Enterprise Mobility Management (EMM) ensures that CIs are automatically updated in response to changes in device inventory, while also providing access to extensive lifecycle data that can prove invaluable for strategic decision-making. This comprehensive solution ultimately streamlines IT operations and enhances overall organizational efficiency.

Aranda Device Management (ADM) is a comprehensive IT asset management solution that streamlines the oversight and configuration of computers, laptops, and servers, effectively lowering operational expenses while enhancing the value of investments. By providing complete governance over IT assets, it boosts resource efficiency and maximizes return on investment. ADM facilitates the maintenance of current hardware and software inventories, conducts remote monitoring and control operations, manages software updates across devices, reduces energy consumption at workstations, and oversees software licensing and utilization within an organization. Among its standout features are asset discovery and inventory, remote management, patch administration, software distribution, energy efficiency measures, and detailed reporting through dashboards. With the capability to automatically inventory connected devices, ADM supplies essential information about assets via a single agent on each workstation, ensuring an organized view of IT resources. This robust platform not only enhances operational capabilities but also empowers organizations to make informed decisions regarding their IT assets.

Aranda Data Safe serves as a robust solution for the centralized management, backup, protection, and effortless migration of your data and endpoint devices. The platform features automated hardware and software inventory capabilities, delivering comprehensive insights into devices, installed software, and storage needs. With the Discovery Agent, users can deploy it across multiple devices without limits, enabling extensive data analysis and reporting on a global scale. It ensures secure, centralized data protection through automated backups, with the flexibility to customize policies for specific branches, users, or departments. The system employs global source-based deduplication to optimize storage efficiency while minimizing network strain, and it incorporates zero-knowledge encryption key management to enhance overall security. Additionally, quick and dependable data recovery is facilitated through the use of independent snapshots and self-service restoration options. Aranda Data Safe also tackles challenges in collaborative SaaS environments by providing optimized backups for Outlook PST files, ensuring that users have reliable access to their data. This comprehensive suite of features makes it an invaluable tool for organizations aiming to safeguard their data effectively.

Aranda Security Compliance (ASEC) offers a comprehensive, cloud-based platform for automating and overseeing security compliance within your organization. This solution facilitates the establishment of compliance policies aligned with security standards while providing insights into potential security threats present on endpoint devices, as well as managing applications, firewalls, and browsers. ASEC is compatible with more than 5,000 applications from well-known cybersecurity providers, including Acronis, Avast, AVG, CheckPoint, ESET, Fortinet, Kaspersky, McAfee, and others. The system enables the detection of vulnerabilities in software across your device fleet, allowing for an evaluation of their severity to implement preventive actions effectively. Additionally, you can create policies that track the status and configurations of a variety of security measures such as Antimalware, Antiphishing, DLP, Encryption, Firewall, Backup, and VPN. With ASEC, organizations gain immediate insights into the compliance levels of their devices, ensuring a robust security posture. Ultimately, this solution not only streamlines compliance management but also enhances the overall security framework of your organization.