Agility Recovery Reviews

Summary: After cancelling our service with Agility, we thought this situation was resolved..... We were wrong! As it turns out, Agility did NOT cancel our service when we cancelled. In fact, they INCREASED our monthly cost. Unfortunately, our finance department kept paying bills to Agility for months after we tried to cancel before we realized it. When I contacted them about it, they informed me that we did not cancel in time and we were auto-renewed for another year. Basically, when we gave them the opportunity to offer us what they had new, they dragged their feet to insure we did not cancel in time for it to take affect this year. We have paid them over $500 per month, for a service that is of no use to us. I don't understand how a company can, in good conscience, continue to charge us for something we cannot use. I would highly recommend avoiding the them. There are many other companies that would probably have better ethics for their customers.

Positive: Agility is an OK option for a company that is clueless and unprepared for Business continuity.

Negative: In our case, we outgrew their options. We reached a point where we had everything they offered covered on our own. When we choose to cancel our service with Agility, we informed them MONTHS before our contract ended. At which point they asked for the opportunity to show us more of what they offer now. We agreed and had a couple of discussions to see if Agility had anything valuable to offer for us. At the end of these conversations, both the Agility rep and our team decided that they couldn't offer us anything of value. At which point we canceled our service with them.