Aceyus Description
Harness the capabilities of real-time call center metrics to enhance the efficiency and effectiveness of your contact center, ultimately benefiting your customers. Address negative experiences by integrating both internal and external data sources, allowing you to visualize key performance indicators like customer satisfaction scores comprehensively. Minimize unnecessary labor costs and streamline call routing through real-time metrics that provide a holistic view of your operations. Employ contextual data to anticipate the optimal next actions for your customers, ensuring timely engagement during their purchasing journey. Elevate team performance with adaptable dashboards that empower managers to analyze team dynamics and drill down to assess individual agent contributions. By prioritizing these strategies, you can foster a more responsive and customer-centric environment.
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Integrations
No Integrations at this time
Company Details
Company:
Aceyus
Year Founded:
2002
Headquarters:
United States
Website:
www.aceyus.com
Media
Aceyus-CallType
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Product Details
Platforms
Web-Based
Windows
Mac
iPhone App
iPad App
Android App
Types of Training
Training Docs
Training Videos
Customer Support
Business Hours
Aceyus Features and Options
Call Center Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
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