AXvoice Reviews

Summary: AXvoice provides a reliable VoIP solution with a user-friendly experience. While occasional traffic-related hiccups occur, its feature set and ease of use make it a practical choice for home offices and small businesses.

Positive: AXvoice offers clear call quality, unlimited local and international calling plans, and straightforward number porting. The interface is intuitive, and support resources are readily available.

Negative: During peak hours, call quality can occasionally dip.

Summary: I took a chance on AxVoice, thinking it would be a solid VoIP solution, but it turned into a disaster. I paid for a full year upfront, yet after three months, my account was suspended due to a bogus claim of “failure to pay”—even though my payment had already cleared.

Technical & Service Issues
Let’s talk about service quality:

Calls drop after 15 minutes, making it impractical for anything but the shortest conversations.

There’s a 10-second delay before calls even begin to ring, which is incredibly annoying.

Their "live chat support" is a lie—clicking on it just redirects you back to their site. The only contact method is a webform, which they never respond to.

Billing & Consumer Red Flags
Beyond the lack of functionality, their billing practices are shady. Canceling the service resulted in a partial refund, and they kept charging my credit card afterward. I had to block future transactions through my bank. Checking their BBB rating, I found multiple unresolved complaints, confirming questionable business practices.

Final Thoughts
If you’re looking for a reliable VoIP provider, do yourself a favor and look elsewhere. AxVoice’s technical failures, lack of support, and shady billing tactics make them an easy "avoid" for anyone in need of stable communication tools.

Positive: Decent Call Quality (When It Works)
Easy Installation & Setup
Voicemail -- Basic VoIP features are available, though reliability varies.

Negative: Frequent Call Drops – Calls disconnect after 15 minutes, making the service unreliable.

Noticeable Call Delay – A 10-second lag before calls start ringing, which affects usability.

False Advertising – They claim to offer live chat support, but it does not exist—clicking the chat option redirects you back to their website.

Nonexistent Customer Service – No phone support, no chat, and emails/webforms go unanswered, leaving users with no way to resolve issues.

Unjustified Account Suspensions – Even if you pay upfront for a full year, they might suspend your service for “non-payment”, despite your balance being paid in full.

Refund Issues & Unauthorized Charges – Partial refunds at best, and continued attempts to charge your card, even after cancellation.

Poor BBB Rating & Unresolved Complaints – A history of ignored customer concerns, indicating questionable business practices.