Assembled
Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.
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QueryPal
Revolutionize Your Support Team with Seamless Automation
Are repetitive tasks holding back your support team? QueryPal enables support teams to provide outstanding service by automating ticket responses, allowing more time for complex issues that need human attention. With AI-powered workflows, you can cut down on response times, boost efficiency, and deliver accurate, reliable support. From managing routine inquiries to handling large volumes of requests, your team can stay focused on what truly matters—keeping your customers satisfied.
Faster Solutions: Speed up issue resolution by automating replies to common tickets and questions.
Consistency & Precision: Ensure every interaction is consistently detailed, minimizing errors.
Boosted Productivity: Let your team concentrate on complex or urgent matters by automating routine tasks.
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IBM watsonx Assistant
IBM watsonx Assistant is a next-gen conversational AI solution—it that empowers a broader audience that includes non-technical business users, anyone in your organization to effortlessly build generative AI Assistants that deliver frictionless self-service experiences to customers across any device or channel, help boost employee productivity, and scale across your business.
-User-friendly interface with drag-and-drop conversation builder and pre-built templates.
-Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language.
-Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.
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Radiant
Radiant is a cutting-edge AI personal assistant application designed to listen to and document your meetings, subsequently generating actionable next steps, summaries, or task items from what was discussed. This innovative tool seeks to remove the tedious manual follow-up tasks that usually follow meetings by transforming conversational moments into tangible outputs. Currently in open beta, Radiant offers a swift setup process and ensures minimal disruption; once installed, it captures live sessions and organizes the results into easily digestible formats. The app presents itself as a means to convert meetings into completed work in just seconds. It also facilitates the drafting of emails, follow-ups, and responses derived from your discussions, promoting quicker and clearer communication. Additionally, users can create or modify issues straight from their conversations, allowing the engineering team to operate more efficiently. Radiant also enables the capturing of prompts, technical notes, and task details from discussions with developers, ensuring smoother and faster progress on all your projects. As a result, this app not only streamlines communication but also enhances overall productivity in the workplace.
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