AMC Technology DaVinci Description

DaVinci is an interaction orchestration platform enabling the building and deployment of agent and customer experiences.

DaVinci is made up of two primary layers:

Experience Orchestration: DaVinci’s event-driven architecture and enterprise application framework along with the largest collection of pre-built apps for leading CRM and contact center solutions gives CX leaders and solution architects complete control of the user experience.

Deployment Orchestration: Through infrastructure services like identity and access management, and data management with day 1 data protection DaVinci simplifies and accelerates deployments of interaction management solutions.

AMC's Interaction Orchestration Platform, the library of apps, and contact center integration make it easy to integrate your contact center. Or, you can expand beyond the box by exploring endless options. Computer telephony integration allows you to go beyond modern expectations in terms of routing, workflows, and more. CTI makes it easy for users to access tools such as screen pop, click-to-dial, and other features right from their CRM. It's easy to integrate CTI with existing applications (CRM and phone system).

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Company Details

Company:
AMC Technology
Year Founded:
1995
Headquarters:
United States
Website:
www.amctechnology.com/contact-center-solution/
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Product Details

Platforms
Windows
Types of Training
Training Docs
Webinars
Customer Support
Live Rep (24/7)

AMC Technology DaVinci Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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