1CX Description

1CX provides manufacturers and suppliers with the tools they need to enhance customer engagement through a robust customer experience and loyalty management platform. This system allows businesses to create exclusive VIP clubs, present premium offers, and improve personalization based on customer behavior. It possesses strong ecommerce functionalities and integrates seamlessly with various online shopping methods, complementing current distribution and sales routes. The platform encourages customer rewards for product usage, writing reviews, or referring friends, which fosters enduring brand loyalty. The advantages include heightened brand visibility through favorable reviews, strengthened customer loyalty by refining the overall experience, streamlined shopping processes that enhance satisfaction and encourage repeat purchases, as well as an expanded audience through captivating experiences that draw in prospective customers. Key features encompass account management, point accumulation and gift redemption, supplier administration, point-reward programs, and order oversight, making it a comprehensive solution for modern businesses. Ultimately, 1CX aims to transform the way brands interact with their customers, ensuring a more engaging and rewarding experience.

Pricing

Free Trial:
Yes

Integrations

No Integrations at this time

Reviews

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Company Details

Company:
HQSOFT
Year Founded:
2006
Headquarters:
Vietnam
Website:
hqsoft.com.vn/en/solution-en/1cx-the-no-1-customer-experience-platform/

Media

1CX Screenshot 1
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Training Videos
Customer Support
Business Hours
Live Rep (24/7)
Online Support

1CX Features and Options

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

1CX User Reviews

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