Best IT Service Software of 2025 - Page 4

Patch Connect Plus is a SCCM Third Party Patch Management and Non-Microsoft Patch Solution that allows users to deploy patches to more than 250 third party applications. Patch Connect Plus allows users automate non-Microsoft patches management to protect their systems against security threats. Patch Connect Plus eliminates the need to purchase another IT solution for patch management. Patch Connect Plus provides status reports that inform users about the availability of patches for their applications.

NEXT represents a comprehensive solution for contemporary IT support, delivering swift and accessible assistance while granting more autonomy to your internal IT teams and ensuring user satisfaction. Drawing from our extensive experience, we have crafted a holistic solution that facilitates modern IT support in a thorough manner. Our digital end-to-end processes boast a significant level of automation, integrating chatbots and IT tools seamlessly. We possess the ideal team for tackling the challenges of daily support, characterized by extensive technical expertise, unwavering dedication, and an inherent service-oriented mindset. This approach allows us to assemble the perfect crew tailored to your needs, whether at the service desk or in the field, ensuring consistent excellence in support delivery. With NEXT, you can expect not just support, but a partnership aimed at enhancing your overall IT experience.

iET Solutions, a division of UNICOM® Global, helps large and midsize enterprises to increase the efficiency and security of their IT operations and infrastructure. Organizations around the world use software from iET Solutions for IT service management (ITSM), software asset management (SAM) and enterprise service management (ESM). Its software suite, iET ITSM, is PinkVERIFY®-certified and supports the ISO/IEC 20000 requirements. With additional modules for phone system integration, and software asset management, iET Solutions offers an extensive package for service management. Every business is unique and our solutions are designed to work the way our customers do. The company has more than three decades of experience in service management and works with organizations across all industry sectors.

IncidentMonitor™ stands out as a sophisticated and adaptable IT Service Management (ITSM) solution. Originating from our Canadian headquarters, it has been developed, launched, and maintained since 1999 by Monitor 24-7 Inc., resulting in a robust user community across North America and Europe. The platform comes equipped with essential functionalities, features, and best practice templates that encompass ten ITIL processes, human resources processes, customer feedback surveys, and more, all readily available for immediate use. Beyond its role as an application for IT and ITIL support, IncidentMonitor™ serves as a comprehensive Service Management framework, featuring an integrated Workflow Engine, a Self Service Portal, and a Service Catalog Designer. The absence of a modular approach empowers organizations to broaden their service delivery capabilities beyond just the Service Desk, effectively enhancing operations across various departments. As a result, IncidentMonitor™ not only streamlines IT processes but also fosters a culture of efficient service management throughout the entire organization.

TechSuite boasts a design that emphasizes flexibility, allowing you to tailor your branding and incorporate your preferred computer repair tools. You can streamline numerous computer repair operations to relieve you of the more tedious tasks. The platform produces stunning reports that can be retained for your records, sent to your CRM, or provided directly to your clients. With all necessary repair tools conveniently integrated into a single application, you simply select and activate a series of automated tools that require no further intervention from you, after which you can examine a comprehensive report detailing all actions taken. Through the TechSuite Online Dashboard, you can easily access your reports, monitor the progress of ongoing repairs, and adjust settings for the Windows App. The software features advanced automation for malware remediation, utilizing the most effective tools available, which not only conserves your time but also enhances your profitability. Additionally, you can personalize TechSuite with your own graphics, resulting in sleek, branded reports for your clientele. Our collaborations with leading vendors in the industry ensure you have access to an impressive array of tools at your disposal, making your repair process even more efficient and effective.

ServiceTonic stands as a robust, adaptable, and user-friendly service desk software that aligns with ITIL standards. It offers a distinct automation and service management platform that can be extensively configured without requiring coding skills. As an IT Service Management solution aligned with ITIL principles, ServiceTonic empowers IT departments to enhance their internal operations and boost user satisfaction through its multichannel service desk, automation of processes, and effective asset inventory management. Additionally, it provides easy access to key performance indicators (KPIs), which aids in informed decision-making. With its comprehensive ticketing system, ServiceTonic enables organizations to efficiently handle various requests, inquiries, and incidents, ensuring top-tier support for both customers and users alike. Moreover, any request can be logged through its versatile Multichannel Service Desk, which accommodates communication via Phone, Email, Mobile, Web, Chat, or even QR codes. This flexibility not only streamlines operations but also enhances the overall user experience.

FieldAware's field service management platform serves as the central hub for your everyday operations, streamlining time-consuming tasks such as scheduling, dispatching, and invoicing to enhance the efficiency of your field personnel by providing essential project information readily available. This innovative solution, referred to as the FieldAware Field Service Hub, represents a significant advancement toward achieving operational excellence. The software efficiently manages the scheduling process and maximizes the productivity of your field team; by entering details such as service areas, expertise, and historical project data, the system can automatically optimize schedules for the entire team with just a click, instantly sending updates to their mobile devices. Moreover, the FieldAware Field Service Hub simplifies the complexities of field service management, ensuring that our technology prioritizes what is truly important—supporting operations in the field. With our comprehensive features and functionalities, your service organization can achieve impressive results that have a lasting impact on your business. Ultimately, FieldAware empowers your team to focus on what they do best while our software takes care of the intricacies.

Managing projects effectively requires tools for Issue Tracking, Project Management, Version Control, Help Desk, File Sync, Wikis, and Chat. Creating a successful product and delivering software necessitates quick access to information, yet this data is often scattered across various platforms, including issue trackers, git commits, wikis, and miscellaneous documents. Planio consolidates all this information into a single platform, making it easier to manage. Monitoring issues, tasks, and bugs is fundamental to Planio’s functionality, allowing for tailored tracking of essential information in every issue. Users can develop intricate workflows that determine the available actions based on specific roles within the team. Additionally, Planio accommodates agile methodologies like Scrum, enabling teams to plan sprints and visualize their progress on an Agile Kanban board. For those who prefer conventional project management methods, Planio also offers features like milestones and Gantt charts, ensuring versatility for teams that do not solely rely on agile practices. As your team generates documents, prototypes, and impressive presentations, having a centralized system becomes even more vital for maintaining organization and efficiency. This comprehensive approach fosters collaboration and enhances productivity across all stages of the project lifecycle.

Key Account Management and Advisory Platform that supports both the customer and IT provider. vCIOToolbox assists MSP's to identify technology gaps and meet the requirements of small and large businesses. This will allow you to stay ahead of cyber threats, bad actors, and cyber threats. MSP's, MSSP's, and other service providers can use our consistent, repeatable, and easy process to ensure that their customers have the right technology and that it is aligned with their business goals. Cybersecurity is complex and new threats are constantly emerging. While tools can provide protection, that is only one part of the story. Customers need a Cybersecurity Sherpa. With our GRC tools MSPs and MSSPs can conduct assessments or launch a Compliance as a Service Program to help mitigate risk. This will increase revenue for the provider. You can monitor the satisfaction and performance of your services with those who matter.

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

Level is a remote monitoring & management (RMM), solution that allows you to access your devices from anywhere in the world via your browser. You can access the most recent information about your endpoints or control them remotely with Level's low latency remote access. It takes only one line of code. Level uses encrypted peer-to-peer connections (P2P), which means that no third-party is able to access your hardware. Your team can create powerful scripts and execute them across all devices. You can also control who has access to them. Level offers a modern, innovative and efficient approach to remote monitoring.

Boundless presents adaptable and scalable pricing solutions tailored to the specific number of networks and services required by your business. It allows for the automation of deploying, migrating, and configuring extensive Cisco Meraki infrastructures, thereby enhancing the efficiency of overall network management. With the capability to collect logs on activities occurring within any network infrastructure and devices, troubleshooting becomes significantly quicker. The platform simplifies the configuration and management of public WiFi networks across numerous locations, enabling the creation of visually appealing captive portals with a diverse range of sign-on options. It enhances the security of guest WiFi services available to your users. You can swiftly deploy thousands of networks in just minutes using a CSV file, providing increased flexibility to make bulk configuration adjustments. It also allows for the cloning of configuration standards, facilitating the creation or migration of organizations. Advanced filters can be utilized to expedite the research of client devices, granting you heightened control over the level of access you offer to your organizations. Additionally, the comprehensive features ensure that your network management needs are met effectively and efficiently.

Transforming your data into a digital format ensures that your customer records are readily accessible whenever you need them. With all your customer and sales information centralized in a single database, you can effortlessly locate any customer, order, or payment details at any moment. Our software encompasses essential daily operations utilized by various small businesses, including CRM, invoicing, accounting, reporting, point of sale, inventory management, order fulfillment, credit card processing, and customizable workflows. By merging these vital features into one cohesive solution, you eliminate the hassle of entering data into multiple systems or managing numerous platforms simultaneously. This system consolidation not only reduces software expenses but also significantly minimizes the time wasted on redundant data entry. Moreover, with our integrated credit card processing feature, you can operate countless virtual cash registers, removing the need to rent outdated credit card machines or pay for the phone lines they require. Ultimately, this streamlining leads to greater efficiency and cost-effectiveness for your business.

Startly offers a comprehensive platform for IT service management and professional services automation, designed specifically for service delivery organizations. In contrast to other available options, Startly goes beyond being a simplistic solution, while remaining less complicated and unwieldy than some older alternatives. The platform’s modules are both flexible and extensible, allowing them to function independently or work seamlessly together, ensuring a perfect fit for your evolving requirements from month to month. You only incur costs based on your team's actual usage each month, providing you with the ability to manage expenses effectively and pay solely for what you need at any given time. Our innovative help desk software stands out with its modern and user-friendly interface, meticulously crafted with more consideration than even grandma’s famous apple pie. By utilizing Startly, you can eliminate costly inefficiencies and bottlenecks while enhancing your operational management processes, paving the way for improved productivity and efficiency across your organization.

SP IT Helpdesk is a versatile application designed for Microsoft Teams and SharePoint that effectively integrates helpdesk functions, change management, IT asset tracking, a calendar, discussions, and document management. Unlike conventional standalone help desk systems, SP IT Helpdesk merges business process automation with a collaborative experience for teams. Users benefit from a self-service MyIT portal accessible via MS Teams or SharePoint, simplifying the process of ticket submission and granting access to a comprehensive knowledge base, essential documents, and training links. IT personnel can utilize the secure Staff Portal within Microsoft Teams or SharePoint, which serves as a centralized hub for organizing IT tasks, communications, and documentation. Additionally, the platform features an integrated Power BI Dashboard that enhances visibility and reporting capabilities for management, ensuring informed decision-making and streamlined operations. This innovative approach fosters a more efficient and connected IT support environment.

Service.Direct is a flexible Service Management system that is available as a SaaS. It is compatible with ITIL for ITSM, but can also be used in other domains. This SaaS solution supports all service management processes. Service contracts (SLAs) are the driving force of the web application. They determine who, what, and how quickly issues should be addressed. The configurable workflow engine is the heart of the system and handles incidents, service requests, changes, and problems. The system handles incident classification, team assignment, and response/fix time. Customers can access the solution via a self service portal. This allows end users to control their own data and ensures better quality inbound tickets. Service.Direct was developed by the Dutch MSP Acknowledge Benelux B.V. This system is a safe and solid choice for organizations looking to improve service management.

Infraon Infinity is an all-encompassing SaaS product suite designed to keep your IT infrastructure and customer success aligned, facilitating rapid resolutions anytime and anywhere. Its modular design allows you to initiate with a small setup and expand extensively as needed. By implementing an IT infrastructure and customer ecosystem, you can gain valuable insights into aspects like noise reduction and predictive remediation. Regardless of the company's scale, maintaining a consistently operational IT infrastructure is a top priority for executives at all levels, including CEOs and CTOs. The time lost in managing IT assets can have catastrophic consequences, especially now when support ticket volumes are surging across various customer and employee channels, alongside the increasing intricacies of legacy, cloud, and hybrid IT environments. To complicate matters further, ITOps teams shouldn't have to navigate through a tangled web of SaaS and on-premise products that come with frustrating user experiences. Additionally, businesses may find themselves compelled to switch products as they grow, impacting their operational efficiency and overall success. Embracing a streamlined solution like Infraon Infinity can help mitigate these challenges effectively.

BMC Helix Enterprise Service Management (ESM) is a cloud-based solution crafted to elevate user experiences through smart automation, cohesive workflows, and swift customization options. This platform empowers organizations to provide a comprehensive service management system that transcends IT, incorporating areas such as human resources, facilities management, finance, security, customer support, and agile development operations. By streamlining complexities involving personnel, applications, workflows, and communications within both cloud and hybrid cloud settings, BMC Helix ESM enhances operational efficiency. Organizations can boost productivity, foster collaboration, and speed up service response times by utilizing AI and machine learning for the autocorrelation of incidents while minimizing manual tasks. Furthermore, it incorporates artificial intelligence, machine learning, and robotic process automation to refine workflows, improve real-time analytics, and facilitate proactive issue resolution. With its capabilities, the platform caters to both agile and conventional DevOps methodologies, providing essential tools for automating service requests, planning demands, and more, ultimately driving greater organizational agility and effectiveness.

Matrix42 Enterprise Service Management (ESM) serves as a comprehensive solution aimed at automating and refining service processes, thus enhancing the productivity of both IT and non-IT services throughout an organization. By integrating multiple functions, including service catalogs, self-service portals, service desks, and software asset management, it simplifies workflows through automation. Users are empowered to automate various processes such as order placements, approvals, license verifications, installations, and cost allocations using no-code tools, which aids organizations in conserving resources while elevating service quality. Moreover, Matrix42 ESM significantly enriches user experience by ensuring straightforward access to services, boosting service levels through data-driven analytics, and streamlining employee offboarding with automated workflows. It also promotes smooth integration with current IT systems, supports effective service management practices, and guarantees scalability with minimal disruption to ongoing operations, making it an indispensable asset for organizations looking to enhance their service delivery. Ultimately, the platform not only addresses immediate service needs but also positions businesses for future growth and adaptability.

NetkaQuartz Service Desk X (NSDX) is a powerful ITSM platform that improves the quality of IT services and boosts operational efficiency. With features such as incident management, change enablement, knowledge management, and workflow automation, NSDX enables IT teams to resolve issues faster and optimize service delivery. The platform integrates seamlessly with existing IT systems, offering a holistic approach to managing IT services and ensuring the smooth functioning of business-critical operations. Additionally, NSDX’s root cause analysis helps identify and resolve underlying issues, reducing service interruptions and increasing overall productivity.

mspStack provides fully customizable white label solutions along with extensive support designed to assist telecommunications companies, healthcare organizations, and managed service providers (MSPs) in swiftly launching cloud services for their clientele while maintaining a competitive edge. Among mspStack's key offerings are mspFlexx, which delivers ready-to-use cloud services, and mspEngine, a solution focused on efficient service delivery. This robust suite of tools empowers businesses to adapt to evolving market demands seamlessly.

TD/OMS is compatible with IBM i (Power), Windows, and Unix/Linux platforms. It provides essential IT business process support for overseeing software modifications, development, deployment, and modernization initiatives. By facilitating collaboration among development teams, TD/OMS allows for the seamless exchange of information throughout various stages of the development lifecycle, including Development, Testing, Acceptance, and Deployment. This robust software solution encompasses all necessary features to meet the demands of contemporary software development practices. Furthermore, its versatility ensures that teams can adapt to changing environments and requirements with ease.

The contemporary work environment has evolved into a hybrid model. SCC combines advanced technology with deep expertise to facilitate seamless collaboration among end-users, regardless of where their work occurs. With over 45 years of experience partnering with the largest organizations in both the public and commercial sectors in the UK, SCC offers managed IT services and specialized knowledge to help you achieve the hybrid workplace tailored to your needs. Our Software Asset Lifecycle Management solutions empower your organization to enhance agility while maintaining oversight of your software strategy. At SCC, we understand that genuine business adaptability is rooted in having clear visibility and control over your Software Assets and Cloud Deployments. We are committed to utilizing leading software asset lifecycle management practices and cloud consumption strategies to refine your operations. Additionally, we will provide the necessary processes, software tools, and services to maximize your return on investment, ensuring your organization thrives in a dynamic business landscape. By partnering with SCC, you can confidently navigate the complexities of modern work environments.

CMDBuild provides a comprehensive solution for managing an array of assets, including business resources, customer-leased equipment, technological frameworks, and various systems. It incorporates built-in tools for modeling the database, designing workflows, configuring reports and dashboards, establishing connections with external systems, geo-referencing assets, and overseeing system administration. These capabilities empower clients to maintain oversight of their assets, ensuring they are always aware of their composition, location, functional relationships, update protocols, and overall life-cycle management. The separation of core code from business logic is a key design choice that enhances extensibility, enabling CMDBuild to serve as a foundational platform for developing custom and adaptable vertical applications. Drawing on a decade of collaborative experience with clients, we developed the READY2USE version of CMDBuild, which is tailored for immediate deployment in production environments, streamlining the implementation process for users. This ready-to-use configuration enhances the overall user experience by minimizing setup time and complexity.

Seerene’s Digital Engineering Platform offers advanced software analytics and process mining capabilities that scrutinize and visualize your company’s software development workflows. By identifying inefficiencies, this platform transforms your organization into a streamlined entity, enabling software delivery that is not only efficient and cost-effective but also rapid and of superior quality. It equips leaders with the insights necessary to steer their teams towards achieving comprehensive software excellence. The platform can uncover code segments that are prone to defects, adversely affecting developer efficiency, and identify high-performing teams, allowing their exemplary processes to be adopted organization-wide. Additionally, it highlights potential defect risks in release candidates through a thorough examination of code, development hotspots, and testing methodologies. It also brings to light features where there is a discrepancy between the time invested by developers and the value delivered to users, as well as code that remains unused by end-users, which incurs unnecessary maintenance expenditure. Ultimately, Seerene empowers organizations to optimize their software development lifecycle and enhance overall productivity.