Best IT Management Software for eG Enterprise

ConnectWise Automate makes it easy to solve IT problems at lightning speed. ConnectWise Automate is a robust platform for remote monitoring and management (RMM). It helps IT teams increase their effectiveness. It allows teams to identify all devices and users that require proactive monitoring, remove delivery roadblocks and support more endpoints without adding to their workloads.

Jira is a project management tool that allows you to plan and track the work of your entire team. Atlassian's Jira is the #1 tool for software development teams to plan and build great products. Jira is trusted by thousands of teams. It offers a range of tools to help plan, track, and release world-class software. It also allows you to capture and organize issues, assign work, and follow team activity. It integrates with leading developer software for end-toend traceability. Jira can help you break down big ideas into manageable steps, whether they are small projects or large cross-functional programs. Organize your work, create milestones and dependencies, and more. Linking work to goals allows everyone to see how their work contributes towards company objectives, and to stay aligned with what's important. Your next step, suggested by AI. Atlassian Intelligence automatically suggests tasks to help you get your big ideas done.

Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.

Amazon Elastic Container Service (ECS) is a comprehensive container orchestration platform that is fully managed. Notable clients like Duolingo, Samsung, GE, and Cook Pad rely on ECS to operate their critical applications due to its robust security, dependability, and ability to scale. There are multiple advantages to utilizing ECS for container management. For one, users can deploy their ECS clusters using AWS Fargate, which provides serverless computing specifically designed for containerized applications. By leveraging Fargate, customers eliminate the need for server provisioning and management, allowing them to allocate costs based on their application's resource needs while enhancing security through inherent application isolation. Additionally, ECS plays a vital role in Amazon’s own infrastructure, powering essential services such as Amazon SageMaker, AWS Batch, Amazon Lex, and the recommendation system for Amazon.com, which demonstrates ECS’s extensive testing and reliability in terms of security and availability. This makes ECS not only a practical option but a proven choice for organizations looking to optimize their container operations efficiently.

Kubernetes (K8s) is a powerful open-source platform designed to automate the deployment, scaling, and management of applications that are containerized. By organizing containers into manageable groups, it simplifies the processes of application management and discovery. Drawing from over 15 years of experience in handling production workloads at Google, Kubernetes also incorporates the best practices and innovative ideas from the wider community. Built on the same foundational principles that enable Google to efficiently manage billions of containers weekly, it allows for scaling without necessitating an increase in operational personnel. Whether you are developing locally or operating a large-scale enterprise, Kubernetes adapts to your needs, providing reliable and seamless application delivery regardless of complexity. Moreover, being open-source, Kubernetes offers the flexibility to leverage on-premises, hybrid, or public cloud environments, facilitating easy migration of workloads to the most suitable infrastructure. This adaptability not only enhances operational efficiency but also empowers organizations to respond swiftly to changing demands in their environments.

PagerDuty, Inc. (NYSE PD) is a leader for digital operations management. Organizations of all sizes rely on PagerDuty to deliver the best digital experience to their customers in an ever-on world. PagerDuty is used by teams to quickly identify and solve problems and to bring together the right people to prevent future ones. PagerDuty's 350+ integrations include Slack, Zoom and ServiceNow as well as Microsoft Teams, Salesforce and AWS. This allows teams to centralize their technology stack and get a holistic view on their operations. It also optimizes processes within their toolkits.

If you're in need of computing power, database solutions, content distribution, or various other functionalities, AWS offers a wide array of services designed to assist you in developing advanced applications with enhanced flexibility, scalability, and reliability. Amazon Web Services (AWS) stands as the most extensive and widely utilized cloud platform globally, boasting over 175 fully functional services spread across data centers worldwide. A diverse range of customers, from rapidly expanding startups to major corporations and prominent government bodies, are leveraging AWS to reduce expenses, enhance agility, and accelerate innovation. AWS provides a larger selection of services, along with more features within those services, compared to any other cloud provider—covering everything from fundamental infrastructure technologies like computing, storage, and databases to cutting-edge innovations such as machine learning, artificial intelligence, data lakes, analytics, and the Internet of Things. This breadth of offerings facilitates a quicker, simpler, and more cost-effective transition of your current applications to the cloud, ensuring that you can stay ahead in a competitive landscape while taking advantage of the latest technological advancements.

Jira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change.

Remain vigilant and proactive in managing all Development and Operations incidents. Promptly inform the appropriate personnel, minimize response time, and prevent alert fatigue. Opsgenie serves as a contemporary incident management solution, guaranteeing that significant incidents are not overlooked and that the right actions are executed swiftly by the designated team members. The platform collects alerts from your monitoring tools and custom applications, organizing each notification by relevance and urgency. On-call schedules are established to ensure that the appropriate individuals are alerted through various communication methods, including phone calls, emails, SMS, and mobile push notifications. If an alert goes unacknowledged, Opsgenie automatically escalates the situation, ensuring that the incident receives the necessary focus and intervention. Take advantage of an instant free trial to explore its capabilities. By utilizing Opsgenie, teams can enhance their incident response strategy and foster a more efficient operational environment.

Empower your workforce with secure and adaptable solutions by leveraging the top provider in virtual applications and desktops. You can effortlessly deliver desktop as a service (DaaS) from any cloud or data center. Begin your journey with Citrix DaaS (previously known as Citrix Virtual Apps and Desktops service) within minutes, ensuring that your users enjoy a seamless and high-performance digital workspace. We take care of the infrastructure and security aspects, allowing you to concentrate on driving your business forward. Address the requirements of your contemporary workforce while safeguarding sensitive information. Citrix DaaS enables you to create a secure workspace experience accessible from any device. This approach offers all the benefits associated with a managed DaaS solution, in addition to enhanced IT flexibility, improved corporate security, and increased productivity for end-users. By protecting applications and data, you can boost employee efficiency and develop a robust business continuity strategy with scalable workspace solutions. Streamline the delivery of virtual applications and desktops using reliable DaaS options that have been tested and proven in the field. Not only does this simplify operations, but it also positions your organization for future growth and success.

Azure Virtual Desktop, previously known as Windows Virtual Desktop, is a robust cloud-based solution for desktop and application virtualization. It stands out as the sole virtual desktop infrastructure (VDI) that offers streamlined management, the ability to run multiple sessions of Windows 10, enhancements for Microsoft 365 Apps for enterprise, and compatibility with Remote Desktop Services (RDS) environments. You can effortlessly deploy and scale your Windows desktops and applications on Azure within minutes, all while benefiting from integrated security and compliance features. With the Bring Your Own Device (BYOD) approach, users can access their desktops and applications via the internet using clients like Windows, Mac, iOS, Android, or HTML5. It’s essential to select the appropriate Azure virtual machine (VM) to ensure optimal performance, and by utilizing the multi-session capabilities of Windows 10 and Windows 11 on Azure, organizations can support multiple users concurrently while also reducing costs. This flexibility and efficiency make Azure Virtual Desktop an appealing choice for businesses looking to enhance their remote work capabilities.

Nerdio Manager for Enterprise and Nerdio Manager for MSP empower Managed Service Providers and Enterprise IT Professionals to swiftly implement Azure Virtual Desktop and Windows 365, allowing them to oversee all their environments from a single, user-friendly platform while significantly reducing expenses by as much as 75% on Azure resources. The platform enhances the built-in functionalities of Azure Virtual Desktop and Windows 365, providing users with rapid and automated deployment of virtual desktops, intuitive management that can be executed in just a few clicks, and features that promote cost savings without compromising the robust security offered by Microsoft Azure or the high-level support from Nerdio. Additionally, for Managed Service Providers, the multi-tenant solution facilitates automatic provisioning in less than an hour and enables connection to existing deployments within minutes, alongside streamlined management of all clients through an easy-to-use admin portal, further augmented by Nerdio's Advanced Auto-scaling for optimal cost efficiency. This comprehensive approach not only simplifies the deployment process but also enhances operational efficiency, making it a vital tool for modern IT management.

Embrace digital workflows and watch your team flourish. By leveraging advanced solutions, your organization can enhance productivity and foster greater employee engagement. ServiceNow revolutionizes the way work is done, transforming outdated manual processes into efficient digital workflows, ensuring that both employees and customers receive prompt and seamless support. With ServiceNow, you gain access to digital workflows that not only enhance user experiences but also boost overall productivity for both staff and the organization as a whole. Our platform streamlines work complexities through a unified cloud system, known as the Now Platform: an intelligent and user-friendly solution tailored for modern work environments. You can select from our pre-designed workflows or craft custom applications tailored to your needs. Built on the Now Platform, our diverse product portfolio addresses critical IT, Employee, and Customer Workflows, providing the enterprise solutions necessary for a thorough digital transformation. Elevate the experiences you offer and unleash the productivity you seek, now enhanced with native mobile functionalities for daily tasks across your organization. This transition to digital workflows is not just beneficial; it is essential for staying competitive in today's fast-paced business landscape.

Amazon WorkSpaces is a secure and managed Desktop-as-a-Service (DaaS) offering that allows users to quickly set up either Windows or Linux desktops within minutes, enabling rapid scalability to provide thousands of desktops for employees around the world. This service operates on a flexible payment model, allowing users to choose between monthly or hourly rates for the WorkSpaces they deploy, leading to cost savings when compared to conventional desktop setups and on-premises Virtual Desktop Infrastructure (VDI) options. By utilizing Amazon WorkSpaces, organizations can remove the challenges associated with managing hardware, operating system versions, patches, and VDI, thereby streamlining their desktop delivery strategies. Users benefit from a fast and responsive desktop experience that is accessible from any location, at any time, and on various supported devices. Moreover, Amazon WorkSpaces empowers contact center agents to operate from any location, ensuring they have a secure and user-friendly interface for their work. This flexibility not only enhances productivity but also contributes to a more adaptable workforce.

Manage your business projects efficiently with Jira Work Management, previously known as Jira Core, which provides a comprehensive view of all project details. This software aids in organizing your team and projects effectively, starting with a defined workflow that allows for seamless task tracking. The Cloud version of Jira Work Management offers boards that visually represent workflows, enabling you to easily move tasks from pending to completed status. Task management is simplified with all essential elements like statuses, comments, and attachments conveniently located in one interface. This ensures that everyone stays informed about the project's specifics without the need for constant emails or meetings. Additionally, real-time notifications alert you when your input is required, making it easy to monitor task progress and workload distribution among team members. With Jira Work Management, you can keep tabs on your team's projects through various methods, including concise overviews and personalized dashboards, enhancing overall productivity and collaboration. Furthermore, the ability to customize views allows teams to adapt the software to their unique workflow needs.

Datto's Autotask Professional Services Automation (PSA) platform stands out as a robust and user-friendly cloud solution that offers a comprehensive overview of an entire business, empowering Managed Service Providers (MSPs) to streamline operations and leverage data insights for enhanced service quality, productivity, and profitability. This innovative PSA tool enables MSPs to optimize every facet of their operations, integrating essential resources necessary for managing a successful services business. With its centralized operations, Autotask PSA enhances understanding through highly customizable dashboards and widgets, facilitating informed decision-making based on real-time data. Additionally, the platform is designed for ease of use, eliminating the need for extensive testing, maintenance, or frequent updates, while boasting a remarkable 99.99% uptime and top-tier security features. Serving as a vital backbone for MSPs, the PSA acts as a single point of reference for business operations, driving efficiency by automating various workflows and processes. In doing so, it not only simplifies management tasks but also empowers MSPs to focus on delivering exceptional service to their clients.

Safeguard your applications against prevalent web threats such as SQL injection and cross-site scripting. Utilize custom rules and groups to monitor your web applications, catering to your specific needs while minimizing false positives. Implement application-level load balancing and routing to create a scalable and highly available web front end on Azure. The autoscaling feature enhances flexibility by automatically adjusting Application Gateway instances according to the traffic load of your web application. Application Gateway seamlessly integrates with a variety of Azure services, ensuring a cohesive experience. Azure Traffic Manager enables redirection across multiple regions, provides automatic failover, and allows for maintenance without downtime. In your back-end pools, you can deploy Azure Virtual Machines, virtual machine scale sets, or take advantage of the Web Apps feature offered by Azure App Service. Centralized monitoring and alerting are provided by Azure Monitor and Azure Security Center, complemented by an application health dashboard for visibility. Additionally, Key Vault facilitates the centralized management and automatic renewal of SSL certificates, enhancing security. This comprehensive approach helps maintain the integrity and performance of your web applications effectively.

Enhance team efficiency by directing alerts to the appropriate individuals, facilitating swift collaboration and resolution of issues. By ensuring that alerts reach the right recipients, you can minimize the time taken to acknowledge and rectify incidents. Our complete ChatOps experience seamlessly integrates with your existing tools, offering incident timelines and reporting functionalities that support blameless post-incident analysis. Foster engagement by meeting individuals in their work environments; our mobile-first solutions utilize machine learning to provide on-call accessibility from any location. Splunk On-Call streamlines incident management processes, alleviating alert fatigue and promoting higher uptime rates. Utilize Splunk On-Call to optimize your on-call schedules and escalation frameworks, automating everything from rotations to overrides. Our platform delivers contextual alert details, machine learning-based suggestions, and enhances collaboration to efficiently tackle issues, all while meticulously documenting crucial remediation information for future reference. This allows teams to not only resolve incidents promptly but also to learn from them to improve future responses.

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

IGEL delivers a cutting-edge edge operating system designed for cloud workspaces, enabling significant savings on capital expenditures and drastically lowering ongoing operational costs while providing a secure and easy-to-manage platform for endpoint management across virtually any x86 device. In today's world, the nature of work is defined more by our actions than our locations, and the trend of a widely distributed workforce is here to remain, allowing IGEL OS to empower individuals to work effectively from any location while ensuring organizations maintain comprehensive management, control, and security over user endpoints, regardless of the device in use. Furthermore, IGEL OS enhances and streamlines digital work environments across various sectors, including healthcare, finance, retail, higher education, government, and manufacturing on a global scale. With over 100 technology integrations, IGEL OS fully supports the latest unified communications tools alongside VDI platforms, DaaS, and SaaS-based applications on any x86-64 device, whether it's a thin client, laptop, or tablet, thereby promoting flexibility and efficiency in diverse working conditions. This adaptability not only meets the demands of modern workplaces but also ensures that organizations can seamlessly integrate their existing infrastructures with innovative solutions.

Effortlessly stream your personalized Windows experience—including your applications, content, and configurations—from the Microsoft cloud to any device using Windows 365 Cloud PC. This innovative service merges the robust power and security of cloud computing with the adaptability and ease of a traditional PC. Windows 365 opens up numerous possibilities for diverse roles, from temporary workers and interns to software engineers and industrial creatives, catering to the evolving landscape of work. You can seamlessly access your applications, data, and settings from the Microsoft cloud on any device at your convenience. The solution allows for quick setup and scaling of Cloud PCs to accommodate various requirements while providing secure support for your hybrid workforce. You can continue your work from where you left off, regardless of the device you're using, unlocking new avenues for collaboration and efficiency. With straightforward purchasing options, the process of setting up, deploying, and managing Cloud PCs becomes significantly easier. Additionally, utilize centralized management of Cloud PCs through Microsoft Endpoint Manager for a cohesive and streamlined operation. This enhances overall productivity while ensuring security and control throughout the organization.

Your IT can be the leader of the digital back-office journey. SapphireIMS transforms IT operations with its agile and intelligent solutions for IT Service Management and IT Asset Management. Fully digitized, automated IT functions with ITIL practices pave the way for all the other functions. SapphireIMS automates your back-office operations, and brings the ITIL benefits to each function. Enterprise Service Management connects all your functions and breaks down silos. Enterprise Asset Management automates the management and tracking of all assets, from IT to non-IT, physical to virtual, software to hardware, contracts to entitlements, and hardware to software. This allows for savings of up to 40%. You can prioritize and manage all compliances and risks with the help of pre-built templates, intelligent automation, and alignment to industry-specific regulations.

You decide how TOPdesk works for you. You can use TOPdesk to process incoming tickets, or collaborate with multiple service teams using one tool. We have the features and flexibility to suit any organization, from ITSM and CAFM to ESM. Our software will help you assist your customers. TOPdesk is more than a service management tool. Since 1993, our people have been helping organizations all over the world improve their service delivery. We care about your success. This is reflected in our customer satisfaction ratings. We are here to help you every step of your way. You can streamline your IT support with simple call registration, resource planning and dynamic reporting options. All your facilities services can be managed with clear overviews, personal to do lists and cleverly designed planners.

Transition your essential business operations and critical workloads to the Azure infrastructure to enhance your operational effectiveness. You can operate SQL Server, SAP, Oracle® applications, and high-performance computing on Azure Virtual Machines. Opt for your preferred Linux distribution or Windows Server for your virtual instances. Configure virtual machines equipped with as much as 416 vCPUs and 12 TB of memory to meet your needs. Enjoy impressive performance with up to 3.7 million local storage IOPS for each VM. Leverage advanced connectivity options, including up to 30 Gbps Ethernet and the cloud’s pioneering 200 Gbps InfiniBand deployment. Choose from a variety of processors, including AMD, Ampere (Arm-based), or Intel, based on your specific requirements. Safeguard sensitive information by encrypting data, securing VMs against cyber threats, managing network traffic securely, and ensuring adherence to regulatory standards. Utilize Virtual Machine Scale Sets to create applications that can easily scale. Optimize your cloud expenditure with Azure Spot Virtual Machines and reserved instances to maximize cost-effectiveness. Establish your private cloud environment using Azure Dedicated Host, and ensure that mission-critical applications operate reliably on Azure to bolster overall resiliency. This strategic move not only enhances performance but also positions your business for future growth and innovation.

Virtualization has evolved from a complicated, standalone component of the IT ecosystem to an integrated solution that simplifies management and deployment. AHV Virtualization provides a robust, secure solution that enhances operational efficiency. By integrating virtualization management directly with the Nutanix Cloud Platform, users can effortlessly oversee all aspects from a single interface. This approach alleviates pressure on IT teams through the implementation of security best practices, network microsegmentation, and comprehensive configuration audits. Research and customer feedback indicate that AHV Virtualization offers a superior total cost of ownership compared to alternative virtualization solutions. Furthermore, AHV Virtualization is specifically optimized to ensure top-tier application performance on Nutanix Cloud Infrastructure, catering to the needs of the most demanding enterprise applications, thereby solidifying its position as a preferred choice for modern businesses.