Best Web-Based Incident Management Software of 2025 - Page 5

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RemoteComply System is a user-friendly, cloud-based software solution tailored to house and manage all essential documentation and information required for a company’s Operational Risk Management needs. It comes equipped with standard reporting functionalities. Comprising six interconnected products, RemoteComply offers a comprehensive suite of tools. RemoteVendor serves as a vendor management system that evaluates vendors based on FFIEC regulations and due diligence requirements. RemotePlan functions as a business continuity planning tool, accumulating vital company information to create a thorough business impact analysis (BIA). RemoteNotify acts as an alert system capable of dispatching immediate or scheduled mass notifications through email, text, and audio channels. RemotePolicy is a document management tool specifically crafted to oversee every element of policy and procedure management, including the storage, tracking, distribution, and approval of documents. Lastly, RemoteProfile provides a risk management solution that focuses on identifying and managing risks associated with an organization’s assets, ensuring a holistic approach to risk mitigation.

StackPulse streamlines and enhances the processes of incident response and management, fostering a seamless commitment to the reliability of software services. It equips Site Reliability Engineers, developers, and on-call personnel with the essential context and authority to effectively analyze, address, and resolve incidents throughout the entire stack, regardless of scale. By revolutionizing how engineering and operations teams handle software and infrastructure services, StackPulse introduces a collaborative platform filled with various incident management tools. Users can effortlessly initiate teamwork through automated war room setups, efficient data collection, and auto-generated postmortem reports. The insights gathered during incidents pave the way for tailored recommendations on playbooks and triggers, leading to remarkable decreases in Mean Time to Recovery (MTTR) and enhanced adherence to Service Level Objectives (SLOs). Additionally, StackPulse identifies risks by analyzing unique patterns within an organization’s monitoring, infrastructure, and operational data, offering customized automated playbooks that suit specific organizational needs. This approach not only mitigates risks but also empowers teams to better manage their operational challenges.

Swiftly detect and address network threats as they arise in real-time. It is critical to maintain network security and ensure it operates at safe levels following any incidents. Promptly identify and contain any occurrences that could significantly endanger the organization. Keep a vigilant eye on the IT performance across the complete network architecture, including every endpoint. Systematically log, archive, and categorize event data and usage metrics for each network element. Manage and fine-tune all aspects of your security initiatives through a centralized interface. ArmorPoint consolidates the analytics typically monitored in isolated environments, such as NOC and SOC, into a unified perspective that enhances the overall security and operational reliability of the organization. This approach allows for quick identification and resolution of security incidents, while also ensuring effective management of security, performance, and compliance. Furthermore, it enables event correlation across your entire attack surface, facilitating automation and orchestration of security processes for better outcomes. This integrated strategy not only strengthens defenses but also streamlines operational efficiency.

Harness is a comprehensive AI-native software delivery platform designed to modernize DevOps practices by automating continuous integration, continuous delivery, and GitOps workflows across multi-cloud and multi-service environments. It empowers engineering teams to build faster, deploy confidently, and manage infrastructure as code with automated error reduction and cost control. The platform integrates new capabilities like database DevOps, artifact registries, and on-demand cloud development environments to simplify complex operations. Harness also enhances software quality through AI-driven test automation, chaos engineering, and predictive incident response that minimize downtime. Feature management and experimentation tools allow controlled releases and data-driven decision-making. Security and compliance are strengthened with automated vulnerability scanning, runtime protection, and supply chain security. Harness offers deep insights into engineering productivity and cloud spend, helping teams optimize resources. With over 100 integrations and trusted by top companies, Harness unifies AI and DevOps to accelerate innovation and developer productivity.

Incident management serves as an essential instrument for emergency managers navigating crises, enabling them to efficiently oversee healthcare responses amidst disasters. This tool alleviates the frustration of not having timely updates regarding power, generator, and fuel conditions. Through real-time status reporting, resource management delivers precise information about the availability of healthcare facility resources to those in dire need. It features user-friendly, adaptable dashboards and data collection tools that support both emergency situations and routine operations. Furthermore, Hazard Vulnerability Analysis (HVA) stands out as a robust and versatile resource for conducting risk assessments and developing emergency plans for public health and medical services. Medical Special Needs Shelters (MSNS) cater specifically to individuals requiring assistance beyond what general population shelters can offer. The MSNS solution from the ESF8 Portal guarantees the continuity of services and high-quality care for shelter residents, caregivers, and personnel throughout their time in a medical shelter. By utilizing these tools, emergency managers can enhance their preparedness and response capabilities during critical times.

CloudApper Incidents offers a comprehensive incident reporting system tailored for healthcare organizations, aimed at saving significant costs by reducing the likelihood of medical errors and accidents that stem from unreported incidents. Users receive instant alerts for every reported incident, enabling swift actions to mitigate risks effectively. The platform also delivers insightful reports and analytics that help in taking preventive measures to maintain the highest safety standards within your facility. Say farewell to cumbersome paperwork; all necessary information is consolidated in one location, streamlining the incident investigation process. The app is easily customizable without requiring any coding knowledge; just choose a template, drag and drop the desired modules, conduct tests, and publish your changes. Updates are instantly reflected on both web and mobile platforms, ensuring seamless access. CloudApper Incidents equips you with a robust, user-friendly, and cost-effective solution to enhance safety and operational efficiency in healthcare settings. With its powerful features, it empowers healthcare professionals to focus more on patient care and less on administrative burdens.

Shoreline is the only cloud reliability platform that allows DevOps engineers to build automations in a matter of minutes and fix problems forever. Shoreline’s modern “Operations at the Edge” architecture runs efficient agents in the background of all monitored hosts. Agents run as a DaemonSet on Kubernetes or an installed package on VMs (apt, yum). The Shoreline backend is hosted by Shoreline in AWS, or deployed in your AWS virtual private cloud. Debugging and repairing issues is easy with advanced tooling for your best SREs, Jupyter style notebooks for the broader team, and a platform that makes building automations 30X faster by allowing operators to manage their entire fleet as if it were a single box. Shoreline does the heavy lifting, setting up monitors and building repair scripts, so that customers only need to configure them for their environment.

Incident tracking software allows organizations to document, manage, and monitor incidents from the initial report through to resolution. This sophisticated incident management solution harnesses cutting-edge technology while remaining budget-friendly, adaptable, and user-friendly. BCS Tracker is a robust cloud-based software that enables real-time incident and daily log recording, complete with GPS tracking capabilities. This intuitive platform provides a centralized repository where detailed records of incidents can be maintained. Every phase of an incident is documented online, allowing users to monitor its development until it reaches closure. This system not only facilitates the analysis of incidents in an efficient and cost-effective manner but also aids in the formulation of informed actions and strategies to enhance security measures. Additionally, users benefit from real-time notifications, empowering them to respond swiftly and effectively to a variety of situations as they arise, ultimately fostering a proactive approach to incident management.

Easily respond to messages using emojis to seamlessly add them to your retrospective timeline. Relying on complex incident runbooks can lead to inefficiencies and inconsistencies. Create workflows that facilitate reminders, invite team members to respond, share checklists, dispatch notifications, and much more. Take advantage of our pre-designed Workflow templates or modify them to suit your unique incident management process, allowing for countless combinations. Clearly assign roles to quickly assess responsibilities at a glance. Generate retrospective templates, timelines, and incident specifics in mere seconds, freeing you to concentrate on learning from the incident while we manage the documentation. Utilize our intuitive drag-and-drop workflow builder to establish automated runbooks for every phase of the incident response process. Instantly activate specific runbooks based on incident parameters like severity or the services impacted, eliminating the need to sift through Google Docs or Confluence. This approach ensures that your team remains agile and focused, enhancing overall efficiency during critical situations.

Easily link your cloud data sources in just a minute using our extensive library of over 300 pre-built integrations. Seamlessly merge information from various platforms without any coding required, and connect with your preferred communication or task management applications. Establish data-driven monitors through no-code solutions or SQL to automatically spot incidents as they arise. Set customizable incident response behaviors, such as automatic resolution based on data triggers, ensuring timely resolutions. Send alerts to the appropriate channels when necessary, complete with a customizable escalation process. Follow up on incidents directly within Flawless or choose to transfer tasks to your favorite project management tools. Utilize incident logs and analytics to pinpoint significant operational challenges within your organization. Enhance your incident resolution speed by adjusting playbooks for incidents that historically take longer to resolve. Furthermore, utilize benchmarking across departments, regions, or teams to discover areas ripe for improvement and foster a culture of continuous enhancement. Ultimately, leveraging these insights can substantially elevate your operational efficiency.

We are the #1 incident response provider in the world. We protect, detect, and respond to cyberattacks by combining complete response capabilities and frontline threat information from over 3000 incidents per year with end-to-end expertise. Contact us immediately via our 24-hour cyber incident hotlines. Kroll's Cyber Risk specialists can help you tackle the threats of today and tomorrow. Kroll's protection solutions, detection and response are enriched with frontline threat intelligence from 3000+ incident cases each year. It is important to take proactive measures to protect your organization, as the attack surface is constantly increasing in scope and complexity. Enter Kroll's Threat Lifecycle Management. Our end-to-end solutions for cyber risk help uncover vulnerabilities, validate the effectiveness your defenses, update controls, fine-tune detectors and confidently respond any threat.

Infraon Infinity is an all-encompassing SaaS product suite designed to keep your IT infrastructure and customer success aligned, facilitating rapid resolutions anytime and anywhere. Its modular design allows you to initiate with a small setup and expand extensively as needed. By implementing an IT infrastructure and customer ecosystem, you can gain valuable insights into aspects like noise reduction and predictive remediation. Regardless of the company's scale, maintaining a consistently operational IT infrastructure is a top priority for executives at all levels, including CEOs and CTOs. The time lost in managing IT assets can have catastrophic consequences, especially now when support ticket volumes are surging across various customer and employee channels, alongside the increasing intricacies of legacy, cloud, and hybrid IT environments. To complicate matters further, ITOps teams shouldn't have to navigate through a tangled web of SaaS and on-premise products that come with frustrating user experiences. Additionally, businesses may find themselves compelled to switch products as they grow, impacting their operational efficiency and overall success. Embracing a streamlined solution like Infraon Infinity can help mitigate these challenges effectively.

All Quiet offers a complete incident management solution that helps businesses automate workflows, improve response times, and optimize team performance. With built-in integrations to platforms like AWS, Grafana, and Microsoft Teams, it centralizes incident tracking, alerting, and resolution on a single dashboard. All Quiet’s flexible on-call management, automated escalation features, and real-time status pages provide visibility and ensure fast, efficient handling of critical incidents. It’s a scalable solution for companies looking to enhance operational resilience and streamline incident resolution.

Monday Dev is a comprehensive, agile-focused development environment that assists software teams throughout the entire process from planning to release, equipped with robust tools and real-time analytics. It facilitates roadmap creation, sprint execution, and progress monitoring through visual formats such as Kanban and Gantt charts, as well as burndown and velocity metrics. The platform makes it easier to manage roadmaps, epics, and issue dependencies by offering simplified epic breakdowns and interconnected views. With in-depth integrations with GitHub and CircleCI, it aligns development workflows seamlessly with source control and CI/CD processes. Automated sprint templates and Agile Insights dashboards, which include metrics comparing planned versus unplanned tasks, contribute to more efficient iterations. The inclusion of a built-in documentation workspace centralizes team knowledge, while custom dashboards provide aggregated data from up to 50 boards for enhanced executive visibility. Users can also set up automation recipes to streamline repetitive tasks using user-friendly triggers. Additionally, the platform boasts features tailored for development, such as work-in-progress limits and performance dashboards for engineering teams, ensuring that all aspects of the development lifecycle are optimized for success. This comprehensive approach ultimately fosters better collaboration and productivity within software teams.

See the risks. Seize the opportunities. While others fear risk, we embrace it. For over 20 years, Protecht has redefined the way people think about risk management. We help companies increase performance and achieve strategic objectives by enabling you to better understand, monitor and manage risk. Protecht ERM is a single, integrated no-code SaaS platform that provides you with all the tools you need to dynamically manage all aspects of enterprise risk management and GRC. That includes risk assessments, key risk indicators (KRIs) and key performance indicators (KPIs), compliance, incidents, vendor and cyber/IT risk, operational resilience and business continuity, internal audit, and so much more. We’re with you for your full risk journey. Let’s transform the way you understand your risk appetite and manage your risk portfolio to create exciting opportunities for growth for your organization. Founded in 1999, Protecht is a leading provider of complete, cutting-edge and cost-effective enterprise risk management software, training and advisory solution, with headquarters in Sydney and offices in London and Los Angeles.

AssuranceCM is a cloud-based software designed for business continuity that enables teams focused on resilience to gather, collaborate, and communicate effectively regarding crisis and incident response, readiness testing, planning, reporting, and risk assessments. As a member of the Castellan family of business continuity solutions, AssuranceCM addresses the challenges of managing a business continuity program often scattered across numerous documents and spreadsheets, which leads to wasted time in tracking down information and manually updating records. Frequently, obtaining critical insights from business leaders across your organization can be difficult, especially when they perceive business continuity as a low priority or lack a clear understanding of its importance. Despite diligent efforts to fulfill all requirements, there is always a lingering concern about undetected vulnerabilities that could pose significant risks during disruptions. AssuranceCM is designed to adapt business continuity practices to a more comprehensive approach to risk and resilience, ensuring that organizations are better prepared for any potential challenges. By streamlining processes and improving communication, it empowers teams to enhance their overall readiness and response capabilities.

The most comprehensive suite of Health & Safety software solutions will streamline your processes and help you manage the risks. ProcessMAP helps companies achieve consistency and provides real-time insights to improve their Health & Safety performance. Standardize, streamline, and track the processes required to comply with various regulations and compliance frameworks. Built-in alerts, robust CAPA Management, and advanced reporting capabilities increase accountability and provide visibility across an organization. They also make it easier to be ready for inspections and audits. The correlation of safety and claims data can reduce risk. Analyze the root causes of claims and events to identify and mitigate risk. Our platform reduces risk by stopping claims from happening. The industry's best cloud platform for sustainability management and metrics reporting. Streamline the collection, verification and analysis of company-wide KPIs.

Built for the evolution of resilience management, Castellan’s SaaS platform offers a fully integrated solution that helps users analyze and prioritize risk, develop actionable response and recovery plans, communicate with employees via multiple channels, stress test plans via plausible scenarios, and quickly mobilize response teams in the critical moments of an incident occurring – all within a single platform.

You decide how TOPdesk works for you. You can use TOPdesk to process incoming tickets, or collaborate with multiple service teams using one tool. We have the features and flexibility to suit any organization, from ITSM and CAFM to ESM. Our software will help you assist your customers. TOPdesk is more than a service management tool. Since 1993, our people have been helping organizations all over the world improve their service delivery. We care about your success. This is reflected in our customer satisfaction ratings. We are here to help you every step of your way. You can streamline your IT support with simple call registration, resource planning and dynamic reporting options. All your facilities services can be managed with clear overviews, personal to do lists and cleverly designed planners.

Started in 1989, Marval is a leading global provider of enterprise IT Service Management (ITSM) software. Marval offers unrivalled industry knowledge and expertise combined with innovative system design. With over 30 years of regular updates we offer a solution rich of functionality, now also including Machine Learning and Artificial Intelligence, to empower our customers on their ITSM journey. We are a trusted partner to both public and private sector organisations worldwide, enabling support teams to deliver outstanding service management and customer experiences to colleagues and consumers around the globe. Our accreditations Marval's integrated IT Service Management (ITSM) software solution has successfully passed the criteria for PinkVERIFY 2011 Toolsets for all 16 Pink defined ITIL processes. We have also been endorsed by AXELOS under the ITIL Software Scheme as ITIL process compliant to both gold and silver levels. Marval has held the ISO/IEC 20000 certification since its introduction in 2005. Our ITSM software is also accredited by the Service Desk Institute (SDI) as SDI Standard Performance Results Report Compliant.

Mitigate losses and minimize risk occurrences through proactive risk visibility. Foster a contemporary and cohesive risk management strategy that leverages real-time, consolidated risk intelligence to assess their influence on business goals and investments. Safeguard your brand’s reputation, reduce compliance costs, and cultivate trust among regulators and board members. Keep abreast of changing regulatory demands by actively managing compliance risks, policies, case evaluations, and control assessments. Promote risk-conscious decision-making and enhance business performance by aligning audits with strategic priorities, organizational goals, and associated risks. Deliver prompt insights on potential risks while bolstering collaboration among different departments. Decrease vulnerability to third-party risks and enhance sourcing choices. Avert incidents related to third-party risks through continuous monitoring of compliance and performance. Streamline and simplify the entire lifecycle of third-party risk management while ensuring that all stakeholders are informed and engaged throughout the process.

A collaborative platform that simplifies and digitizes the management of suppliers and purchasing. You can manage your supplier and quality management processes on one platform with the supplier and quality modules. The negotiation and contract management modules can help you optimize your negotiations and cut down on hiring times. It digitizes the formalization of orders with the various order management and billing modules.

D3 Security leads in Security Orchestration, Automation, and Response (SOAR), aiding major global firms in enhancing security operations through automation. As cyber threats grow, security teams struggle with alert overload and disjointed tools. D3's Smart SOAR offers a solution with streamlined automation, codeless playbooks, and unlimited, vendor-maintained integrations, maximizing security efficiency. Smart SOAR’s Event Pipeline is a powerful asset for enterprises and MSSPs that streamlines alert-handling with automated data normalization, threat triage, and auto-dismissal of false positives—ensuring that only genuine threats get escalated to analysts. When a real threat is identified, Smart SOAR brings together alerts and rich contextual data to create high-fidelity incidents that provide analysts with the complete picture of an attack. Clients have seen up to a 90% decrease in mean time to detect (MTTD) and mean time to respond (MTTR), focusing on proactive measures to prevent attacks. In 2023, over 70% of our business was from companies dropping their existing SOAR in favor of D3. If you’re frustrated with your SOAR, we have a proven program to get your automation program back on track.

The EQS Integrity Line, a secure and anonymous hotline for whistleblowers, allows employees to report wrongdoing, such as abuses of authority, harassment, corruption, and discrimination internally before contacting authorities or the media. The encrypted channel provides whistleblowers with the best protection. Over 850 customers worldwide trust the EQS Integrity Line, in more than 165 countries.